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February 2024 by Anabel Guerrero Hovey
Erica the sales representative was very friendly and helpful. I got what I wanted and a great price! Thank you so much for your help! I love my heart diamond earrings!
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February 2024 by Patti Elam
I came to this store in need of a diamond ring replacement and happily ended up purchasing a gorgeous diamond ring from Adam. I absolutely love this ring! Adam sized it on the spot so I could wear it immediately out the door. He has, by far the best sales ethics. He is so professional besides being the most easy going, non pushy and knowledgeable salesman that I have ever bought from. He is so personable and I appreciate all his efforts and that he never rushed nor pressured me. This store has so many diamonds from which to choose. I recommend everyone to come in and see Adam. He will treat you right! You'll be glad you did.
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January 2024 by linda toliver
Staff was very helpful and polite
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December 2023 by A. Weed
They were awesome thank you Zales she said Yes
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December 2023 by brandon resch
The service team was amazing! Will definitely come back in the future.
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October 2023 by William Nesbit
Don’t bother, bought a ring and band set for my wife about 10 years ago at the independence location. Bought insurance and cleanings on the ring and band when I purchased them both. Was always able to get cleanings with no issues. My wife recently took it in to get cleaned and they’re now stating that I didn’t purchase “the correct “ thing to have cleanings on the ring and band- even though I purchased them both and I’ve had cleanings nonstop for 10 years on them at the independence and Overland Park store, but now it’s an issue and supposedly don’t have the coverage? The manager is horrible- worst customer service I’ve seen from a manager, complete a-hole.I’ll never shop or recommend Zales again- save your time in the future and go somewhere else who actually values customers.
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October 2023 by Bethany Fenton
I had the best experience getting my wedding ring fixed. My center stone diamond fell out and Aiden went ABOVE AND BEYOND to get exactly what I wanted to replace it. He did research and found what I wanted in New York and had it sent here. I highly recommend having him help you out if you come to Zales. I can't stop looking at my ring, it's like getting engaged all over again! thank you Aiden!!
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August 2023 by Katti Nesbit
If I could give 0 stars I would. I have been with Zales since 2014 and have never had an issue until today. My husband had purchased my wedding set and extra wedding band at the Independence location and they closed years ago. I started taking my ring to OP ever since always had my ring sent off to be re-dipped to look pretty and they told me that I don’t have a warranty on the band when we purchased it back in 2015. Mind you I talked to customer service at Zales and they said I did AND this location has been sending it off to be re-dipped forever now never had an issue. My experience here has been awful and I will be taking my ring somewhere else to have an upgrade done and not work with Zales ever again. Will stop recommending them to everyone I can.
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May 2023 by Email1 Email1
Gold jewelry nice but not big on gold
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April 2023 by Jeanette Rakowski
Nadia and Adam were incredibly nice and helpful. Nadia went over and above to help me and my husband get things fixed on my ring. This was a level of customer service I have not experienced in a very long time. Thank you both so very much! We WILL be back!
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March 2023 by Laura Rey
I signed in and waited as the sign said. Yet staff were walking up to other people who would barely be walking in the door to assist them. Yes, I purchased 2 items online, so I wasn’t just window shopping. Just trying to pick up my items until I had to ask for someone’s attention after they’d helped other people who walked in without signing in.
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February 2023 by Heidi S
They sold me a fake ring. Stamped 10K White gold but the jeweler that sized it said it was actually sterling silver. The girls at Zales got nasty with me and called me a liar till I showed the notes written on the receipt from him which they should have noticed prior to me picking up the ring. They recognized his handwriting and was all apologetic. I returned it and picked out a nice emerald yellow gold ring. Point is I should have not been treated like a theif in the first place. never went back. This was around 2014-2015
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February 2023 by Chloe
Don’t spend any money here I purchased a stainless steel ceramic wedding band for my fiancé and it was $300 it broke within a year of having it and they cannot do anything they just said they can’t fix it and they will not replace it or even give a discount don’t waste your money or your time they do not care
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December 2022 by Amber Clark
Online Order was made November pick up was supposed to be tonight one gift totally wasn't right 2nd wasn't even there . 4 different emails sent all saying different things . Totally disappointed. Will never do online shopping again
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December 2022 by Genieve B.
Buyer beware. Every time I have attempted to have my ring inspected and cleaned per warranty they send me in circles trying to locate me in the system. Eventually I always "pop up" in the system if I wait long enough. Not having my ring inspected regularly would void my warranty. The service is poor if you are not purchasing new jewelry.
