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October 2023 by Jami Smith
Visited WHBM in Oak Park Mall yesterday and was less than impressed with the customer service. The manager (Sharee?) was rude and snide which is also the way in which her employees were during my shopping experience. My adult daughter was also with me and commented the same. At other WHBM stores I’ve visited in the past, the employees are always so friendly and professional looking. Unfortunately neither was true during this visit to WHBM so I will not be shopping there again. Very sad because I love your clothes.
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June 2023 by Access Denied
Rather disappointed. This place isn't very nice at all. I guess you need to look a particular way to get service that isn't snide.
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May 2023 by Donna C.
Love this store! Sheree is wonderful! She always remembers me and offers wonderful suggestions. She has a good eye for style.
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January 2022 by Heather Massey
Shrree was a great help. She knew hot to find me the best fit and size. So glad I found her. She helped order items in the length I needed and put together professional looks that were fashionable.
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January 2020 by Peter Pakdel
Nice store.
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December 2019 by DOOD J
Not a huge store but a very nice selection. The two women working here today were very nice and were literally running to keep up with everyone. Really excellent effort and great service. Ended up with a few must haves and very little waiting for how many customers and how few employees. Well done!
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October 2019 by Heidi Benson
I LOVE this store. Customer service is the bomb!
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May 2019 by Jenni Shost
I can not sing this store's praises enough! My wonderful husband informed that we had to be at a ball with 4 days notice ( ladies, just let that sink in for a sec). I went to a few formal / bridal stores and just couldn't find the right thing. As I was talking to my husband in between shopping stores ( to be fair, when I say"talking" I mean repeatedly reminding my husband that 4 days notice prior to a formal event is something I will be holding over his head for at least a year), he reminded me that I've always found things at WHBM. Upon entering the store located at Oak Park Mall, I was greeted by the lovely store associate Pearl. As I revealed my current plight to Pearl she helped me find the perfect thing! She also helped me use my WHBM rewards I had forgotten all about, probably because of the state of frustration I was in with the hubster. THEN she offered to steam my outfit. A HUGE thanks for my guardian angel, Pearl.
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April 2019 by A Dunn
Sherree is fantastic. She picked things for me that I never would have thought to try on and they looked great. She helped me find the perfect fit and style.
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March 2019 by Missy Cline
Went in yesterday looking for a pair of leggings. Front associate was at first friendly and helpful, then quickly turned away and LEFT ME after she told me she was going to get me a room so I can try them on and decided to go and help another customer in the store. NEVER came back to check on me and then tried to ask me as I was leaving if they worked out. I can't believe the lack of professionalism and customer service skills she had. So I left very very disappointed and I will never go back there again. Went to PINK and bought my leggings there instead.
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March 2019 by Tobi Williamson
I have never in my life received absolutely wonderful customer service. They are awesome at this location !!
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December 2018 by Brian Burton
I had a great shopping experience here while I was looking for a Christmas gift for my daughter. It's not always easy buying for someone that's not with you at the time, but the staff was very helpful and I was quickly able to find a nice gift. I don't know about all of their stories but here's a tip for this store. At the back of the store they had some markdowns that were a very good value.
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December 2018 by Laurie Holmes
We couldn't find the dress we were looking for; however, the associates were very helpful!
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December 2018 by Kaneisha G.
I ordered a coat in store and the staff updated my address on file. When the receipt printed the address was still wrong. The manger called the customer service number to change my address to make sure the coat went to the right place and they were unable to change or cancel orders. Instead they made me wait 8-14 days for the coat to be delivered to the right place. Then I have to wait additional days for a refund to be processed and still not have a coat.This was a huge waste of time. No solutions were offered no coupons or store credit. I would be careful ordering anything from them.
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July 2018 by Trent S.
I went with my fiancé to find her a few new outfits and look at the sales in the mall. She also needed to return a few things. She has purchased nearly her entire wardrobe from White House Black Market. However, she will not ever return to this store! The Oak Park Mall location was way understaffed with only two on a busy Friday evening. Much of their clothing was on the floor or thrown all over the register area. Even the furniture was full from what looked to be the entire day. Manager was on the phone instead of dealing with what was in her store. The other employee was very unaware of the product and didn't yet know how to run the register she was on the phone with someone else teaching her how to ring our sale. In the middle of this, the manager stepped in to suspend the sale so that she could correct a mistake from earlier in the day. By doing this she locked up both registers. This was a permanent condition and could not complete the sale. Over 35 minutes later they still could not complete a transition and all the while the manager was off looking for a pair of shoes. We left unable to make a purchase. No apology! Complete incompetence. Horrible experience and horrible customer service. I have worked men's retail clothing and know for a fact if this store's district manager was aware of how this store was run last night the store would be in for some major restructuring of staff! Pathetic! Don't shop this location!