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September 2024 by Aleshia
Very clean and quiet. The employees are great and helpful. Love that you can have your dog with you. It's the center of where all of our business was,very convenient.
Rooms: Rooms are very clean and inviting. Hotel employees are very polite and helpful.
Safety: Felt safe
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September 2024 by JonMichael Johnson
This place rocks. I definitely recommend over a hotel. They did a really good job on the rooms and amenities. Super friendly staff as well. Carol should get promoted. She stayed up late to meet us for check in at 3am. Thank you guys for a great stay
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August 2024 by Enrique Orozco
Very good rooms
Rooms: Excellent and excellent treatment from the staff
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August 2024 by Taylor Allen
WaterWalk is both a hotel and apartment complex, and they absolutely treat their apartment tenants like garbage.
Apartment tenants have gated, assigned parking, which required a parking pass when the lease was signed, but this parking is now open to hotel guests due to them converting apartments into hotel rooms, leaving apartment tenants with nowhere to park. People have to park along the curbs in multiple places, resulting in a safety hazard if there was ever an emergency. Not to mention that the locks on the outer doors frequently have problems, with one of them never working (and has never been fixed), which also poses a safety hazard.
Management never communicates with guests and never addresses maintenance issues (those specific to apartments and those general to the building). We had a leak in our ceiling that went unaddressed for months, even though we called about it relentlessly. We kept being told, "it just leaks when it rains! - which was 1) not true, as it always leaked, and 2) the stupidest thing you could ever say in response to a leaking ceiling in your apartment complex. It caused thousands of dollars in damage to our furniture before it was fixed and no one seemed to care.
They also continue to raise rent when apartment tenants literally pay thousands in rent, and again, are treated like garbage. We have dealt with so many issues and no one at WaterWalk has ever seemed to care. At that point, why even run an apartment-hotel combo?
If you are looking to live here, look somewhere else. And if you are looking to stay in the hotel, keep in mind how poorly they treat the people who pay to keep WaterWalk open.
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July 2024 by fadi rustom
One of the receptionist ( young lady with red hair ) was very rude to me and my kids . And i have received the same notice from my visitors . They charged me usd 150+ to credit card after check out without any convenience reason so this place not recommended at all
Rooms: Rooms very basics and there is no house keeping services
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July 2024 by Randall Smith
Our room AC did not work, making the room 80 degrees and very uncomfortable. The weight room also had the thermostat taken out and was very hot. The staff was very kind. We were very disappointed since we paid $225 per night.
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June 2024 by Jason LeBrun
We booked a 2 bedroom suite with a full kitchen MOTNHS ago for a work trip. Today, less than 24 hours before the trip, the hotel cancels our room because "we can't honor it".
Now I am stressing out looking for a hotel that will accommodate everyone, but due to it being TOMORROW, every hotel with 2 beds is booked, hotels are further away from venue, and they are all more expensive for less. Thanks!
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June 2024 by Debbi Fields
Better than any hotel/motel in the area. Has everything but a pool (no big deal). Was great having a kitchen and laundry!!
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June 2024 by Larry Oxman
The accommodations were nice and the property is very clean. The staff is excellent even though we had a hiccup where we were supposed to have a balcony and ended up with a one bedroom on the first floor. This problem was never resolved, but it did not ruin our stay and again the staff is some of the best we have had.
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May 2024 by Bob Crutchfield
!Beware! NOT QUIET! On any given day, you may have workers in the parking lot having a ‘tailgate like’ get together. We were here for a week and several afternoons, individuals would show up in the parking lot around 3 PM with lawn chairs and coolers and blare their music loudly until after 9pm. We spoke with the front desk people several times and they could care less. There response was “well, it’s not quiet hours until after 10 PM”. Today when these individual showed up again, we called down and were told to just “call the police if we didn’t like it”. If you were a professional staying here and need to get some work done during the day, my advice to you is good luck.!
Other than that, the rooms here are great at a reasonable price, but may be what is attracting some other folks that don’t respect theconsideration of others during the day.
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May 2024 by Aileen Delforge
Easy checkin/out. Coffee bar available. Locking doors for each building, gated entrance. Well lit parking and halls.
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May 2024 by John Fernandes
Area very well kept up; however, no hot water in the morning when I tried to take a shower.
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May 2024 by J S
Got in late. Gave me the wrong room. Beds are hard and the frames creak. Pillows are tiny and worthless. Walls are very thin.
It does have a full washer dryer and kitchen if you're doing an extended stay. But I think I'd rather choose another hotel in the future.
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May 2024 by Linda Darden
Best hotel I've stayed in and now it's on my list to stay in all the time
Rooms: Clean and exceptional
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May 2024 by candice black
Great location. Newer feel and great style. Has everything you need to stay for a short time or a long time.
Rooms: The rooms are spacious, very clean and stylish. The balconies are small but are nice when you want fresh air.
