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May 2024 by Ja K
Rude, they kept hanging up on me in the second drive thru. I received the wrong medication and had already waited my turn a minute prior, but I could not get a word in to explain. Took pushing the button 7 times to say anything to them. So thoughtless.
Looking for a new pharmacy now. Would go to cvs if they had less managerial issues.
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April 2024 by Clean Car
A simple and easy place to get basic essentials.
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January 2024 by T Anderson
Finding a pharmacy open these days can be a real challenge. Finding a Pharmacist willing to help like the gentleman at 75th and Metcalf, Overland Park store did today? Nearly impossible.He went above and beyond for me today. I started with a phone call to him this morning, and he was very helpful. I ended the night with him in the aisle, picking the best medicine for my son that wouldn't cause him to have an allergic reaction. He did all he could to help me when I could not get the prescription we needed.Throughout the multiple interactions during the day, he exhibited exemplary customer service. He had a natural ability to communicate information and proactively conversed with me to make sure I understood. He actually took the time the time and never made me feel like I was a burden or that he was too busy. What was most impressive was the evidence of his compassion to a stranger on the other side of the phone from the very beginning.Thank you for having a Pharmacist like Martin on your team. Thank you for being open until 10 o'clock on a Sunday night in Kansas. It made a significant difference in mine and my son's health tonight.
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January 2024 by Dav Tom
Every pharmacy makes you feel like your a pill seeker even when on for over 15 years, there demeanor is appalling like we are all addicts even with scripts
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January 2024 by Nancy G.
The pharmacy staff here is courteous, thorough and helpful. When my regular medication was in short supply from my regular pharmacy they were able to fill my Rx. Each time I talked with them they asked questions to make sure I was well taken care of. They are a shining example of wonderful care and service in a difficult job!
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November 2023 by Lara Denmark
Lady with piercing on top of lip is very rude. If I recall her name is Stefani. Acted like I was a bother for being there then proceeded to get upset that she had to find my prescription. This walgreens has been my pharmacy for years and i’ve never had a problem till I was encountered with her. Do better or find another job if you hate it. :/
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October 2023 by G H.
I scheduled a flu/covid swab test and received a confirmation email that the appointment had been made. Day of, I waited quite a while in line (not staffs fault) but when I got up to the register and explained what I was there for, the employee was frankly rude. He told me that location doesn't do that. No explanation for why that information isn't on the website, no offer to help me schedule an appointment at a location that CAN perform the test - all around very poor customer service. And this isn't the first time I've encountered unhelpful pharmacists at this location. My problem is with the pharmacy and Walgreens website (which needs to be updated ASAP!) not with the other staff at this location. In fact, a woman at checkout greeted me and thanked me for coming in when I was leaving; she was kind and the only good part of my experience.
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October 2023 by Cyndie E. O'Bleness
Pharmacy staff went above and beyond at 7pm on a Sunday to ensure my daughter had her meds. Best service of any Walgreens we've been to!
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October 2023 by Shop G.
Terrible customer service won't be giving them my business in the future. Poor management needs to be addressed for this location.
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September 2023 by Jim Drummond
This location is open later than most.
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September 2023 by Octavia D'Aishteah
Best Walgreens. The people here clearly work together and are a great team.
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August 2023 by Jana Stober
UPDATE APPROX 36 HOURS LATER(This happened Thursday evening, today is Saturday at 12:46 pm)I didn't receive a message that my order was ready until Friday at around 10:00 am. The is the SAME order that I was asked to wait for, twice, Thursday evening. And they also said that my inhaler is now out of stock and I have to wait a few days. I requested this inhaler on Wednesday evening, and I had a refill available. Why is it now Saturday afternoon, and I still don't know when I'll have it.Now, let me say, someone called me from Walgreens yesterday after my first review. I didn't call back. I was really trying to manage my anxiety and I knew that would probably upset me. The truth is that Walgreens is a deeply flawed company. It's not the employees fault that they don't work in an environment that prioritizes quality customer service.One of my main issues with Walgreens is that one time, my auto refill of my antidepressants was mailed to me from an AZ location and NO ONE could tell me why. It took 4 while days to get to me and it made me have to go 3 days without my medication. You should never quit an antidepressants cold turkey. And still no one ever told me how or why that happened.I'm old and things have changed. Maybe no one cares. As a person who relies on their medications, this is impactful. I'm sure it won't change in any long term or meaningful way, and I'll probably keep going there for insurance reasons.It's hard to feel victimized by those that should care about you. It just makes me feel like I've tried to get resolution every time something bad happens, and I've been blown off over and over. It is too little, too late. But they won't lose money because I have to go there for now. Win/win for them. I don't matter.ORIGINAL POST AUGUST 18THI transferred my prescriptions here in 2020 from Walmart, and I have only had a series of negative experiences with Walgreens since then. I'd give 0 stars if I could. DON'T GO HERE.Yesterday, I went to pick up refills I requested 24 hours before. It was 1 bottle of pills and 1 inhaler. I was told that the prescriptions aren't filled in that location and they didn't have my refills, BUT she specifically told me that they could go ahead and fill them if I could wait 20 minutes.It was at the end of my day, and I really wanted to go home, but I forced myself to wait in the parking lot. When I returned to the window 25 minutes later, she asked for my name and when she saw me, she left the window and sent an overly friendly man to help me.He said it wasn't ready and he couldn't tell me when it would be ready. I could have screamed!! I told him that I was told it would be ready and he was just like, "it's not ready, it will be a while, they are working on it".It was 1 bottle of pills and 1 inhaler. I told him I could have been home by now but I waited because she told me to!! He just said it wasn't ready. I asked why she told me that and he didn't know.I am so sick of this place!!! DO NOT USE THIS PHARMACY IF YOU CARE ABOUT BEING TREATED FAIRLY. THEY DO NOT CARE ABOUT PATIENT CARE!This is the worst customer service I've ever had and I can't find a single person who cares. They will lie to your face and gaslight you. I am so angry!P.S. I work in the medical field, and I have specific experience working in pharmacies. I know what it's like to be a pharmacy tech. It was always my personal goal to overestimate wait times.People will hold you to your word, and if you think it will be 20 minutes, you say it will be 30 minutes, and if it's done early it will be a nice surprise. I am speaking from experience as a patient and someone who works in the medical field.
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August 2023 by Estrella Muerte
The old lady at the front counter that was there this Friday at 7:00AM is extremely rude and hostile. She is clearly unhappy with her life and needs to sort out her issues instead of taking it out on customers.
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July 2023 by Dennis Sylvester
It's Walgreens
You know the place : )
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July 2023 by Christopher Rowland
While checking out at 930 this morning an associate was in line complaining to the clerk about management and said "this is what happens when you work for white people" the clerk then whispered back that the owner is black. The associate then replied "well they're not really black" and continued to complain while I was checking out. Sad to see people act like that.
