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August 2024 by Nancy F
Employee #314999 was extremely helpful and patient with me and my tedious and complicated copying project.
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July 2024 by Vicki Charlesworth
The clerk at the counter told me a signature would not be required but that was inaccurate resulting in delayed delivery and the person having to take time off work to get it. I specifically asked if a signature would be required. Frustrating they don’t know their policies.
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July 2024 by Debra Banka
Friendly, knowledgeable service. Employee explained about how deliveries work, variations and what to expect going to UPS Store vs. actual UPS location.
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July 2024 by Amy Biorkman
I had four Amazon packages to return. All similar product. I accidentally gave a QR code twice. Tried another one - nope - it didn’t work which I am not sure how due to the fact only one was scanned. Gentlemen was not kind or willing to help. I asked if he could undo it so I could step to the side to figure it out. He said nope, can’t, you have to contact Amazon. He gave my package back to me. In the world of Amazon I am sure the returns are annoying. If you don’t want to deal with it then don’t accept them. If anyone is still reading this then take your Amazon packages to Whole Foods. Much easier process. Will not return to this store and I will also continue to share my experience with others.
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June 2024 by Ronald Garffie
Awful location. After opening across the street from the old location, still no signage on the facade and the old address still has the old channel v letter signage up. Quite cluttered and no packing retail on the shelves (empty). Also, no copiers to use. GoING to FedEx for those services.
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May 2024 by Jonathan Modisett
I like the new location. Feels like a significant upgrade. Staff is always super helpful and makes it a quick in and out. Can tell its a new office, because it seems like some parts are still in process of being setup
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May 2024 by Ronald Silver
Yesterday I was sending out a return, and the gentleman working there was being berated by an older person.
There is no reason for this. Every time I visit this store the staff are always phenomenal! I've been to this location at least 15 times within the past few months, and I've always found them to be courteous, professional, friendly, and accommodating! That is why I always choose to use this store over others.
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March 2024 by Clinton Megee
This place refused to take any Amazon returns. Clerk was less than professional...
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March 2024 by Jennifer Boudreaux
consistently reliable service and pricing
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February 2024 by Kody Willnauer
Helpful staff, easy transaction. Will be my go to drop off for A-Z boxes.
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December 2023 by Double C & Friends
Staff at this location always goes above and beyond to help customer !!!
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December 2023 by Aubrey Anderson
Great experience. I walked in, dropped my package off, got a receipt, and left within a matter of seconds. The only suggestions I'd provide are to get an actual UPS sign on the building exterior and someday add a self-checkout bin. Staff were great!
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November 2023 by Ben Hassine
A Regrettable Experience at the Store: I stand against racism and discrimination in all forms:On October 18th, at approximately 10 am, I visited the UPS Store #2546, located at 11937 W 119th St, Overland Park, KS 66213. It was a visit that left me deeply disappointed and quite upset.I had come to the store with the intention of sending a phone to my niece in Italy, and upon entering, I noticed that the store was in the process of relocating to a new location. While it's understandable that such transitions can be challenging, it should not excuse the treatment I received during my visit.Politeness and courtesy are values we expect when interacting with service personnel. Therefore, I greeted the individual at the counter—a middle-aged, short gentleman with glasses and black hair—with a friendly "good morning." However, to my surprise, my greeting was met with silence, as he failed to acknowledge my presence.I proceeded to inquire about sending the phone to Italy and asked about the available options. Without offering a greeting or even basic acknowledgment, the employee proceeded to request my personal information, including my name, address, email, and method of payment, which I provided promptly.However, what followed was a most unpleasant experience. When he asked about the package's destination, I naturally stated, "Italy." His response was far from professional. He replied with an unnecessary and condescending tone, saying, "Duh, the person's name." This unexpected comment was not only uncalled for but also deeply offensive.I responded that he should have simply asked for the receiver's name, a reasonable and courteous approach. Unfortunately, this led to a further escalation of the situation, where he made an offensive remark, suggesting that he couldn't have "our kind" telling him how to do his job.The overtly racist comment left me speechless and deeply troubled. It's disheartening to encounter such prejudiced behavior in this day and age. It reflects poorly not only on the individual but also on the UPS Store itself. I am left questioning whether this individual represents the store as its owner, which would be even more concerning.As a result of this experience, I feel compelled to share my disappointment and dissatisfaction. I will be advising my family, friends, co-workers, and business clients to reconsider using UPS services or visiting this particular store. It is disheartening to have such a negative encounter in a place that should prioritize respect, professionalism, and courtesy.This incident serves as a reminder that we must continue to stand against racism and discrimination in all forms, wherever it may manifest itself.
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October 2023 by Ann Engert
In response to a review about dropping off usps. The store is ups and the shipping costs is a little higher sometimes because of tracking/insurance. Sometimes the post office loses packages hence why ppl ship thru ups. They take packages for the post office as a courtesy not a requirement and everyone knows that the mail can be really slow.I also don’t understand why Amazon customers hold up the line with their returns. I understand it’s a service offered but not having the items in order or the wrong codes makes it take longer for paying customers to get their shipments in.I don’t have any complaints about paying for a shipping label since nothing is free including amazon returns so I’m thankful to the store for making the process easier.
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September 2023 by Vadim Minyakov
best employees.
