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April 2024 by Annabel Corrales
I always loved UMB and the team. I always got a friendly response and almost immediate help. But let me say that the overall appearance of the lobby need some updating so this is not the fault of those who work there. But I have been to other banks, not UMB and they also have neglected updating their waiting area as if we do not matter as customers..
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September 2023 by David LaRue
Won't make change for nonmembers. Snotty attitude
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August 2023 by Phil Detrixhe
I have great and positive experiences with UMB fir 35 yrars
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June 2023 by Jennifer Totta
Wonderful experience at the UMB 135th and Metcalf branch. Our Branch Manger Ronald was amazing and friendly. He made everything so easy for my husband and myself . Definitely recommend UMB if needing to take out a loan.
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June 2023 by Kathy Hooper
Ron Fortune is always very helpful
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May 2023 by Jeff Hargis
Team member and manager were able to complete my transaction and give me options for my account
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January 2023 by Eugene
Very fast and friendly service! Extremely helpful!
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October 2022 by Pascual Monge
Minorities beware.. went to this bank today to deposit cash and this teller is going to tell me that I need to provide an id to deposit cash into my own account.. never ever have I’ve been asked to provide my id to deposit cash into my account.. once I challenged his request he just went ahead and deposited my money.. and it wasn’t even a substantial amount either
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October 2022 by louis french
Opened up a new account and the entire process was easy, organized and very professional!
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September 2022 by Raquel Franklin
I am so pleased with this bank, they will able to help me with some questions I had. Mr Fortune, was very kind and patience as he was helping me navigate the system. I had all my questions answered and helped me to set my online account. He did not seem rushed and took the time to guide me and educate me. I really appreciate the excellent customer service, thank you!
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September 2022 by John Newby
Very kind and knowledgeable always willing to help and answers any financial questions.
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August 2022 by Rabia Koc
Friendly and knowledgeable staff
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May 2021 by Totus Wellness
Love this bank! Customer service is phenomenal. Very friendly and helpful staff.
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August 2020 by nazar abbas
You guys need to improve you service for drive through.it takes to much time
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May 2020 by Chris Hutson
Best banking staff ever.
