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October 2024 by Jer
I had a great experience.. I had several things I needed to get done at the bank today. Suncirae helped me and I was able to get everything done easily! I feel she went above and beyond. In fact, I've had very positive experiences frequently at this branch!
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September 2024 by Bruce Bratman
Been a UMB Bank customer for over 20 years.
Worked there for a year.
Great place to do banking with; convenient, professional and friendly with competitive rates ?
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August 2024 by Bob Beardslee
Entire team of customer service staff took a proactive approach to help me avoid scam attack.
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May 2024 by B CATRON
Feruz was very courteous and after being seated he proceeded to offer a choice of beverages before starting to prepare our cd .
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April 2024 by Annabel Corrales
I always loved UMB and the team. I always got a friendly response and almost immediate help. But let me say that the overall appearance of the lobby need some updating so this is not the fault of those who work there. But I have been to other banks, not UMB and they also have neglected updating their waiting area as if we do not matter as customers..
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September 2023 by David LaRue
Won't make change for nonmembers. Snotty attitude
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August 2023 by Phil Detrixhe
I have great and positive experiences with UMB fir 35 yrars
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June 2023 by Jennifer Totta
Wonderful experience at the UMB 135th and Metcalf branch. Our Branch Manger Ronald was amazing and friendly. He made everything so easy for my husband and myself . Definitely recommend UMB if needing to take out a loan.
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June 2023 by Kathy Hooper
Ron Fortune is always very helpful
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May 2023 by Jeff Hargis
Team member and manager were able to complete my transaction and give me options for my account
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January 2023 by Eugene
Very fast and friendly service! Extremely helpful!
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October 2022 by Pascual Monge
Minorities beware.. went to this bank today to deposit cash and this teller is going to tell me that I need to provide an id to deposit cash into my own account.. never ever have I’ve been asked to provide my id to deposit cash into my account.. once I challenged his request he just went ahead and deposited my money.. and it wasn’t even a substantial amount either
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October 2022 by louis french
Opened up a new account and the entire process was easy, organized and very professional!
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September 2022 by Raquel Franklin
I am so pleased with this bank, they will able to help me with some questions I had. Mr Fortune, was very kind and patience as he was helping me navigate the system. I had all my questions answered and helped me to set my online account. He did not seem rushed and took the time to guide me and educate me. I really appreciate the excellent customer service, thank you!
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September 2022 by John Newby
Very kind and knowledgeable always willing to help and answers any financial questions.
