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February 2024 by Rob Bohlman
Dropped off a 15 foot truck from out of town. Easy, well organized, friendly
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February 2024 by Jen Homan
Love the staff great help and understanding
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February 2024 by Doug Bennett
friendly people, clean and organized office, speedy process in and out. truck was perfect for our needs.
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February 2024 by Chris Bond
Lack of service and wait times suck here.
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January 2024 by Dillon Roark
This place is unprofessional, even by U-Haul’s low standards. If you use the insurance, he is extremely rude. He seems to know where the line is to stay out of court. I’m done with U-Haul. It seems you have to be selfish, petty and stupid to run one of these places.
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December 2023 by Paul Salem
By far the worst business I've ever had The Misfortune to conduct business with..The truck was filthy, with sticky pop all down the sides of the doors..Old paperwork and trash still in the truck..I had to clean off the steering wheel just so my hands wouldn't stick to it..A long crack on the front windshield in the driver's View, which is illegal to even put that 26 ft truck on the road.. The hooks on the ramp wouldn't stay in because one side was damaged.. This led to me falling off the ramp twice..Their employee told me it was $10 to rent moving blankets, only to find out it was $10 a day which came to $190 to just USE the blankets..They blamed me for not understanding my contract instead of understanding their employee misrepresented their charges..
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November 2023 by Amy G
Quick and easy experience with a VERY nice and clean van. The only reason this is 4 stars instead of 5 is the staff seemed uninterested in helping me when I was bewildered with what kind of strap/cord/rope to purchase to tie down furniture.
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November 2023 by S F.
So I picked up a truck from this store on Friday. Left store and went to my storage unit. Was leaving storage unit and started truck oil light comes on! My storage unit was at a different uhaul location, had them check next morning no oil! They had to put 3 quarts in to get it to show and dipstick.
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October 2023 by Jess
We proceeded to hit the button on the propane fill-up twice, walked up to the door twice, went inside once, and all we heard was someone was going to help us. A man was cutting up boxes saying he would be out soon. We couldn't leave bc we were blocked in by two trucks and a small trailer. My husband had to move the small trailer because the employee wouldn't move it. Went to ACE.. done in less than a minute. Been going to U-haul for refill for years. Lost our business.
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October 2023 by Mike Johnson
Staff was friendly and pretty efficient despite a large amount of weekend rental demand. Lines get long but they do help everyone. Prices pretty good, almost everything was easy except the 24/7 returns instructions. Wasn't clear where to park or the key drop ox location. Online photo return was easy though! Would rent from here again.
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October 2023 by Kale Mann
The mileage on my trip was not correct. I drove a max of 325 miles but was charged for 490. The only think I can think is the mileage at pickup was off. I did not double check it as it took a while to get the vehicle and I was behind schedule.
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September 2023 by Christopher Hull
This was not the first time I have used this location but it might be my last. The truck we received had multiple warning lights on for low tire pressure which can be a major safety risk especially in a truck that carries so much weight. 3 of the 4 tires were low. The customer service desk stated I needed to bring the truck back on full but when I received it the truck wasn't even on full to begin with. I was driving it less than 15 miles total so there was no chance I was filling it up for them. I disputed it with pictures including pickup mileage and turn in mileage within the shot to show I put what I used back in and was not charged but this is still an issue that should never come up. The quality of the staffing at this location has definitely plummeted if you can't even ensure you are renting trucks in safe working order.
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September 2023 by Erica Baker
This u-haul location is a JOKE!! We were in the store for about a half hour waiting for someone to help us. I found one of the workers outside and asked for assistance. He was kind, but said the front desk person would be there soon. Comes to find out, the lady was in the bathroom and she was on her phone watching videos! (You could clearly hear the music/sounds) I ended up knocking on the door to let her know we needed assistance!! She just yelled “OCCUPIED”. She finally came out, but on her time. I had opted to pick up the rental in person because I thought it would be faster. What a mistake! I honestly think it would be better if they had robots or machines or a complete self service being the only operation of this facility. No problems with the rental of the trucks, just issues at this location with the non-existent employees. I’m doubtful anything will actually be done to fix their customer service, u-haul isn’t going out of business anytime soon, so they don’t care.
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September 2023 by Dimitri Siscos
Slow service. I waited for the girl at the service window to acknowledge me and tell me “I can help you” while no customer was with her. She was on her cell phone watching something. I had to interrupt her and ask her if she is available. She said yes and put the phone down.Truck was fine, except driver exterior mirror which would not stay in place. I called them about it.
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August 2023 by Shelly McMullin
You need to be VERY careful about renting from this place. I was lied to multiple times by their staff regarding how much fuel was in the truck and then encouraged to leave without them willingly to correct their lie legally on the computer/paperwork- trying to say "there was 1/4 tank of fuel when it" was seriously empty. Honestly you should probably request they fuel the vehicle because they will not credit you for gas. They say they will up to a 1/4th of a tank but I was never credited it back even after I emailed their management.They were very curt when confronted the day I came to get the truck and supposedly management talked to them to make corrections after it was all done. I will never rent from this company again and do not encourage anyone else to unless you are very desperate.
