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December 2023 by Sarah Skillett
I canceled my service for my office as I moved to a new space & service is provided. They sent me to their "retention" department & was on the line for almost an hour! They kept trying to get me transfer service somewhere else & wouldn't take no for an answer. He kept telling me he had to ask all these questions to cancel my service. Horrible customer service!!
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November 2023 by Robyn K.
I don't have Spectrum but they have my phone number on an account that doesn't belong to me and will not remove it. I was told to just block their number so I wouldn't get phone calls and texts.
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November 2023 by Jacquelyn H.
I've been a customer for 30 years with Spectrum & the service hasn't gotten any better, in fact it's worst now...Why do I keep it ( you ask) the hassle of changing process is a hassle!! I really need to get rid of spectrum service.
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November 2023 by jihad Qaddour
I am writing to complain about the bad service I have received over many years. I have experienced frequent service outages and disconnections, and customer service has been useless in resolving these issues.Almost every day, I had a service outage that disrupted my work from home. I called customer service multiple times, but they could not help me. They simply told me to restart my router, which did not resolve the problem.I am very disappointed with the service I have received from Spectrum. I have been a customer for many years, but I will not be returning to your company after this experience.To make matters worse, when I disconnected my service in the middle of the month, I was assured that I would receive a refund. However, you charged me for the entire month, even though I only used the service for half of the month. I am very frustrated with your company's dishonesty and poor customer service.I have recently switched to a fiber optic cable provider, and I am very happy with the service. It is affordable and reliable, and I have not had any problems so far.I would like to recommend not to use them; they hock you up, then they raise the bill after a few months to double or trouble. I started with them for $69 and ended up paying $190 monthly for cable and low-speed internet. Please improve your service and customer support. You are losing customers because of your poor performance.Sincerely,J. Q.
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November 2023 by Alan Markowitz
I went in to return equipment and confirm the installation and set up of service at my new home. I had by telephone previously ordered a new cell phone to use for my home number and had scheduled installation at my new home. When attempting to confirm I was incorrectly told it was not possible and no such orders were made. The staff acted like I was a complete idiot and was arrogant and unapologetic. Follow up indicated they were totally wrong.
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October 2023 by Michelle Scott
Worst cable and internet and customer service I’ve ever had. I moved . Told them month ahead of time what apartment complex the address and phone number and we needed cable installed in wall due to none being here I stated talked to apartment manager and some apartments have them some don’t. Mine didn’t . Also we need equipment too they even repeated and emailed the work order . Low and behold the tech shows up over hour late after 5 walks in looks around exact words where is your equipment do you have cable somewhere? Omg I called customer service they said he knew that I said no he didn’t he even said he didn’t he came in with that question and very late they said well we need written consent and he’ll be back with equipment I said office is closed no one told me needed consent written and he’s very late or office would be open . She laughs said don’t know what to tell you and scoffs . Wow just wow first they should told me that second. He was very late not my fault third he didn’t even know why he was there not my fault. What pathetic service and then poor attitude at that. Don’t waste your time and tv crashes all the time. THERE IS NO RESPECT FOR CUSTOMERS ANYMORE.CUSTOMER SERVICE IS DEAD.
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September 2023 by Gerald M.
I was happy with Spectrum Cable and Internet until they raised my monthly rate from $164 monthly to $224 monthly (36.5 % increase). I decided to cut cable and move to You Tube TV for $72.99 per month. Returned my cable boxes (3) and my internet rate went from $29.99 a month to over $119 for 300mbs. Switched to Google Internet 1.0 and glad to be done with Spectrum. I Don't understand why cable companies run off happy and loyal customers! This is my 5th switch in 9 years in this home. Hopefully I've found a provider that will think twice about such a large increase!
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September 2023 by Michelle Herbert
I’ve been a customer for a very long time. I had a tech out to fix my Internet he did fix the cables coming into the house. He said I may need a new box mine is so old. He said he thought he fixed. Long story short he didn’t. So I went to the store to get a new box. The lady at the front desk was so very rude. All I asked is how do I do this. She said here is a paper it tells you. However very very rude. I said ok do I need to get any cables. She went on to tell me. The paper says it all you have what you need. I got home needless to say I didn’t need have a cable I needed. I also had to call and have them walk me through it. Luckily the lady on the phone was so kind and very helpful. To the lady at the desk of spectrum at 119th. Everyone is hiring if you hate your job find something new. No need to be so awful to customers. I wished the tech had done this already however I didn’t take it out on everyone.
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August 2023 by Ellen Brewood
My phone is being shut off for non payment. I always call to pay but this time they needed some code or I could not pay. How ridiculous is this? They said I had to physically go to store to get code to pay my bill. I live in country and it is 40 miles to get to nearest store according to google.Very disappointed in Spectrum
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July 2023 by Ankush Pandit
Worst. Customer. Service. Ever. We have canceled the service and now they are making us jump through hoops to accept the device return! We are the pawns that will deliver devices to UPS for them. A service that they should take care of! Extreamly disappointing and would not recommend to anyone. They have lost a loyal customer already but never going back to them again!
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July 2023 by kim rowe
The store was fine. It’s the call-center and the chat that are the problem? they need to get their head out. It must be dark up there. There’s no reason I have to drive out of my way to go to a spectrum store just to get my account number after clearly verifying, it’s me for 15 minutes they refused to give me my account number, I am so glad I left this company and will never go back. Good luck to you guys.
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July 2023 by Mel Chel
I am beyond frustrated. My service has been fine but it has been sketchy since last year. I am fed up with the robot chat. Not sure how many times I have to stress about this, but I work from home. Earlier today I had to do tech support because the internet went out while working. And here I am at midnight troubleshooting again. What is the issue? What is going on that service is awful all of a sudden? I pay for a service that I expect to work. Previously when I had issues, I was told to go exchange my router. Well, the service seemed to get better. But ever since the storm a week and a half ago, the service has interruptions EVERYDAY. It's annoying! I will be taking this router to exchange tomorrow. If I have to keep troubleshooting after that, I will know it's not the router. One thing for sure, the service stops me from my daily routine, but Spectrum gladly takes my payment. Has NEVER offered any kind of credits or discounts. I just suffer. If I can't work, Spectrum can't get paid. And yall think I want to get another service like cable. ? We need to perfect internet first. Looking at the reviews, seems as though the responses are similar. Another robot perhaps. I just want what I pay for.
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July 2023 by Denise Whelan
Their own technician screwed up my internet while putting in my neighbor’s. Instead of fixing the issue they send me to multiple people and no one is fixing anything. They still expect me to pay even though I don’t have internet and they won’t send anyone out,WHEN IT WAS THEIR FAULT TO BEGIN WITH!Update: The technician who came out was super sweet and great… but the corporate side to even talk to someone who actually contacted the technician was ridiculous. They sent me from person to person giving me the run around. Each person I was sent to said completely the opposite of the last person! It s was absolutely appalling service!
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July 2023 by David Tonnies
Received new upgraded cable TV boxes on my doorstep (unordered). So installed and activated new boxes with the help of very patient and knowledgeable service rep over the phone. She informed me that I would need to take the old boxes back to a Spectrum Store within 30 days in order not to be charged. Packed up the three old boxes/remotes/cables and headed off to the Spectrum Store at 119th & Metcalf. After going through the unnecssary new routine of having to sign in at their Kiosk (with a first name and initial of your second name ?? What does this do ??) before being called to one of the two reps. Long story but would not accept the simple return of their items without a photo ID supposedly for security. I wasn't receing a credit or anything, just returning their items. Rep was extremely discourteous to all before me. Including nsisting that a 92 year old lady who he told she had to pick up the bag with her item and actually place on his counter. She tried to explain that she had severe back pain and couldn't he help ?? I am really being kind here and only highlighting part of my bad experience. If going into that store be prepared for someone trying to figure out a way to not help you.
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June 2023 by J E
Walked in at 11:20 today to do a fairly large equipment return. Was told by a long haired gentleman that returns are no longer done in store (despite the website saying otherwise). His response to that is that the website says to go to the UPS store, which it obviously lists as an option but not the only one. I went out to my car and called corporate customer service where they told me that they absolutely do take returns. While it's not their preferred option (not my problem) it is available at all locations. After hearing this I went back into the store and was told again that I had to go to the UPS Store. I refused and made them take back my equipment, which I'm sure will get lost in some way shape or form forcing me to lawyer up.To the employees of the location. I apologize for making you put your phones down to actually do your jobs. Your partnership with the UPS Store does NOT equal MY partnership. Stop redirecting your Customers when YOU are more than capable of support.
