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February 2024 by Peggy Fuller
All good.
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February 2024 by Rock
I've been coming to this establishment for years and the gentleman (I believe his name is Luis) has always done a good job. However last Saturday I dropped off a leather duffle bag that I needed cleaned and reconditioned. He told me it would be ready on the following Saturday (no specific time was given) so in exactly 1 week, I showed up at approximately 11:30 Saturday morning to pick up my bag and he told me he wasn't finished with it yet and he needed more time. I told him that would be OK, but I would have appreciated a phone call or a text letting me know so I didn't have to waste a trip driving all the way to Overland Park... He got upset, an argument ensued, he was hot-headed, argumentative and EXTREMELY disrespectful. The level of anger he exhibited towards me (over such a small misunderstanding) was far beyond anything normal. It is apparent, customers are not valued or respected by him and lastly... His inability to control his temper is very concerning.... And for those reasons, my family and I will no longer do business here.
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January 2024 by Leanne Knisely
I took a pair of boots in to have the calf size adjusted and was told 1-2 weeks and was asked to pay half up front which I agreed to and told they would call when ready. Three weeks later I call and asked if they are ready and he said he has been busy and hasn't had time and he will try on Saturday and if they aren't ready then, they will be by the following Wednesday. My job was put on the back burner with no date for completion and he was rude on the phone so I'm picking the boots up and taking them elsewhere.
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November 2023 by Pamala Robinson Reese
Love the customer service
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October 2023 by Bryan Voell
Incredibly fast service and top quality craftsmanship.
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October 2023 by Roberta Selvy
They did a great job and quick service. I'll be going back every time I need my shoes done.
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October 2023 by Kathy W.
Shoe Express did an excellent job repairing a broken handle on my suitcase. I also had a missing zipper head that I did not even mention when I took it into the shop. When I picked it up a zipper head had been added and all the other zipper heads on the suitcase were replaced to match!! Another bonus was that the repair was done in half the time expected!!!
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September 2023 by Mirella W
Fixed my bag in under 2 hours. Awesome service.
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August 2023 by Erinn Roos
I brought my son’s backpack in after the straps tore out at the seam. He loves this backpack so I wanted to get it fixed for him before school starts again. I tried out Shoe Express Repair for the first time and was so happy with their work. They had it done the next day for a fair price and I think it looks great!
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July 2023 by none
Found this location via Google search to repair, clean & condition my new cowboy boots. They told me how the damage happened (rubbing too harshly while cleaning), and offered to repair.They seem very knowledgeable as what I was told coincides with what I've learned on YouTube & other leather stores suggestions.I think you should give them a try.
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June 2023 by Molly
Did work on a purse that I didn't ask for to jack up the price. Awful business practices. He needs to be reported to Better Business Bureau.
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May 2023 by Paula Logan
Do not take your luggage here for repair. I needed a new 360 wheel but a regular wheel was used for a replacement and it does not function properly. I took it back and showed him it would not move straight or smoothly now and asked for a refund or the correct wheel replacement. He refused so now I’m out over $50 and a suitcase that won’t roll! Btw it was raining when I picked it up so didn’t know it wouldn’t work until I got home.
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April 2023 by Penny Pollard
Hands down the best customer service I've had in years! I walked in with a broken heel with no advance call or anything and they fixed my heel immediately! Highly recommend!
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January 2023 by Jim C.
Lewis can do things that other cobblers can't or won't do. He does these with materials and methods that other cobblers can't or won't do/provide. He has repaired over a dozen boot, along with a few zipper repairs jobs on luggage at most reasonable prices. The quality of the repairs were remarkable every time. He always calls when the repair is done. Who could ask for anything more?
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September 2022 by LaDonia Greer
I took a pair of shoes in to have buttons sewed on. I needed them the same day. They worked me in and shined and polished within a couple of hours! Very nice to do business with and excellent customer service!
