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August 2024 by Arianna Lietz
Mike is the only highlight in this store. He's always friendly and kind. Older white woman is constantly rude to everyone, including verbally berating her staff in front of customers. I wish yall still had the Independence store - at least they were nice!
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December 2023 by jessie
racist management
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December 2023 by Lane Florea
Went in on Black Friday. Hoping to see some good sale items. They had cell items total of four. But the fine print actually did. Those items was unbelievable. And on top of that it's just an unwelcoming environment.
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August 2023 by Sweet Blue
Terrible customer service skills .
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July 2023 by Michael J
Ms Nikki the ‘manager’ accused me of stealing and breathing too much oxygen in her store
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March 2023 by deleted account
I was literally trying on a shoe and Nikki charged at me GROWLING at me and started BARKING and then BIT me, i had to go to the hospital because she had rabies, and almost died. Here is a picture of my bite mark! IM SUEING
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March 2023 by Shannon Palma
Wow..... Just wow..... Such RUDE employees!!!! I work in customer service at the same mall and had went in to purchase comfortable shoes for work...... First off I was basically accused of putting a "dummy tag" on the pair of shoes I ended up buying which meant I was trying to get them for almost nothing so I told the lady I didn't put them on the box and she went on and sold me my shoes and then some lumberjack lady ran up behind us to tell us to be more respectful when we come there again bc apparently we left a shoe box in the wrong place...... And she was sooooo hateful to a PAYING customer!!!! My coworker went on to have a quite colorful interaction with the lady behind the counter bc that lady kept it going..... Telling us by doing what we did(which is quite small) that we caused shoe prices to go up and her having to hire more people...... It was a shoe box people and a normal employee does this as part of their JOB..... Where I work we do our job without needing to hire more people and raise prices. I will never buy from this store again bc they are nasty and hateful people.
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March 2023 by Peyton McMillon
As I was waiting to check out today, I was talking to my husband. A woman who also wanted to check out was standing to the side of us. She asked if we were in line, to which I was trying to respond she could go ahead of us. Before I could let her know that, the elderly Karen at the register said “come on, come on” then followed that with “ you snooze you lose”. It was all I could do to set down the item in my hand and walk away. Literally SO unprofessional and disrespectful. Teach your employees proper customer service. I will be calling to get the GM’s phone number.
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March 2023 by Yosohn
Nikki is absolutely rude!
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March 2023 by Micheyla Williams
Terrible customer service skills .
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March 2022 by Cory Breuer
These guys are AMAZING! Brought back a pair of shoes because one of them has a rip in it! They tried to find another pair like it and couldn’t so they asked me if they could order me another. I didn’t want to wait, so they tried to help me pick another pair and asked questions about comfort and suggested everything. GREAT CUSTOMER SERVICE!!!
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March 2021 by Mike D
This place is trash! Bought a pair of red converse 6 weeks ago that’s I only wore once! Today I went in the store to look @ other shoes , upon leaving & exiting the store a employee ask if the red converse I was wearing that I bought 6 weeks ago was paid for!!!!!!!!!! He said his manager wanted to know if I paid for them!!!!!! I normally don’t write reviews but I will never will spend money @ this place again! I will make sure everyone I know don’t come here!!!!
