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December 2023 by JAMIE CWS
the mgr Emily was very helpful and when we realized we got the wrong size she immediately remedied the situation.
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September 2023 by Rajeev Shukla
Had ear piercing for my 6 year old . Almost painless and quick.
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June 2023 by Genna Martin
Made a trip to the mall to get a new nose ring here because someone recommended this store to me. The hoop began tarnishing within a week and all of the gemstones have fallen out. It’s a shame because their stuff is beautiful and their associates are super friendly but the jewelry I bought is extremely low quality for the price point.
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August 2021 by Miss Dessie
Honestly If there would have been a way to write a review without giving any stars that is what I would have done. The entire expiernce was terrible and I wont be going back to that one again. I will say the earrings that I purchased for my daughter was good quality and they are really pretty in her ears. What I am the most concerned about is the quality of customer service that we got while being there. If this is how they treat all of their customers then I feel sorry for them, and really think that piercing pagoda should look at the people they have running their stores. For starters we went and was looking around and stood around for quite some time and not one person talked to us to see if we needed help. then when I finally opened my mouth to ask for help I got snapped at because the lady was eatting noodles. when I asked to speak to the manager to discuss my expirence I got a snotty look and disrespectful attitude as she said well I am the manager. I was not being rude at all and all we wanted was for a little help Im all for somone eating becuase they are hungary but it was just rude. then after she finally came over to help us, we asked to look as a few different styles and she really didnt know any product knowledge. I kept telling her that we could not have anything with nickle in it and she said that there was no nickle in the jewlery at all and it was 100 percent silver. she didnt seem interested in helping us at all and everytime we would try to get help we felt that we was being ignored and disrespected. never have I ever been disrespected like that at any other store in this mall. when I was checking out I asked nicely if they offered a military discount and was told that you dont offer it. so that would be something I would suggest your company to offer in the future. I dont think i will ever go back to piercing pagoda as long as that lady works there. But I truly hope that she does not treat all customers like that.
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August 2021 by Thomas Eric Morris
For free ear piercing, this place was pretty darn expensive. Most of the starter earrings are over $50. That part was okay, but I took my daughter in to get her ears pierced and asked the woman working if she could pierce both ears at the same time. She said she was going to do one at a time even though there were two sales associates working. My kid is only six so she was excited, but really scared. She decided it was okay for the woman to pierce her ears separately, but when I read the little pamphlet they give you at the end, it said they highly recommend piercing both ears at the same time if it’s a child so it’s a better experience for them. Kind of bummed they didn’t seem to care about that part.
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June 2021 by Robert Pearson
The gentleman doing my ladies piercings didn't seem to have a good eye for making the piercing even
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May 2021 by Micah Makoni
Amazing service and prices
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February 2021 by Sungin Huh
I got my first ever piercing here and I had such a good experience! I was really scared and the person who pierced my ear, Dylan did an amazing job! He made jokes with me and made sure I liked it before piercing my ears! If I ever get another piercing I’ll go here but I am so happy and it looks great!
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February 2021 by MamiRonnie Marquez
Always the best, I but from them all the time. They have the best jewelery for women and lil girls?
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October 2020 by Lori Norton
The service counter gal was very helpful.
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September 2020 by Melissa Cavallari
Awesome! We were well attended to and the sales representative behind the counter was phenomenal!
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February 2020 by Shautay Wade
Great customer service
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January 2020 by Ashlie Mathis
Love this place! It's been in business forever...in this mall! They have great staff that are trained well in piercing and reasonable prices. I had my ears pierced here as well as 3 of my daughter's.
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October 2019 by Dasia Talib
Very Poor CS. Spoke with manager Michelle on Saturday about a return policy they “ created” at other store and was advised she will make proper adjustments if I came in. I advised I lived far but will come in ASAP. Once I came today, the sales associate Angie called another manager Victoria and told me that Michelle was lying and it was nothing they could do for me unless I called back to corporate for approval. Mind you Angie calls back the manager and she refused to talk to me, but made decisions over the phone. I will never shop here again! I will continuously report both locations to corporate until I receive compensation for my time and travel! If policies were clear before purchase I wouldn’t be in the situation now!!
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October 2019 by Myriah Alves
Only place I will buy my belly button rings and the staff is so nice!
