-
November 2021 by Marie O.
Thank you to Martha for being so helpful with a bracelet I needed resized! I got it as a gift from my boyfriend & she kept the price away from me without me even asking. She's also very sweet. Just as a suggestion -- let the managers that helped us too know not to read a gift / receipt price out loud! I ended up knowing how much he spent and shouldn't of learned that from today.
-
October 2021 by Terrill B.
I enjoy looking at their women's fashions mostly. I do like their other departments such as kitchen equipment and such, and bedroom linens and bedspreads. Somewhat high end $$$, but lots of sales. Worth browsing to see for yourself!
-
August 2021 by Jacqueline S.
There are so many brands for women to choose from! The departments are well stocked. I can always find what I need. Their shoe department is full of great choices, too. I can also look through the sale racks and find a nice pair of shoes. When I need a gift for the men in my life, I head straight to Macy's. I know I can get something nice and stylish that they will like! Macy's is my go-to store! I find what I need every time! AND, their website is very useful and handy!!
-
August 2021 by Rod S.
Without a doubt, the WORST retail experience EVER. Ordered furniture in January, promised April delivery. Changed to March, then back to April, then May, then June, then July. Arrived in July and one leg of the head board was wrong (holes drilled wrong). They said 4 months for the new one! I had to tell them to go up the ladder. They did...then FOUR weeks! I said go up again. Delivered within a week. Waited 2 weeks for assembler to arrive. Wrong paperwork. Two more weeks. Then they told us it was a 4 hour job so they'd have to come back in 2 weeks, work for 2 hours (maximum), then leave and I had to call in again, wait two weeks and then they'd come back for the other 2 hours!!! So, with no experience, my wife and I assembled it in 2 hours flat, even with missing hardware! Missing one night stand. Was told 4 months, after much "discussion", they said ok...4 weeks, more discussion, 1 week!!! They lied, bluffed and misrepresented themselves. Example: I asked for the store mgr and they said OK....Women came on the line, I explained the problems...nothing. Turns out she was the temporary phone answerer!!! I would NEVER buy ANYTHING at Macy's again. Worst sales and customer service I have ever seen.
-
August 2021 by Debra L.
There is no help at all anymore. Dressing rooms are rarely cleaned out. The lingerie department is in such disarray , I can't think straight.
-
June 2021 by E. G.
If you are looking to make a furniture purchase, just know the Macy's Furniture Gallery (outside of Oak Park Mall but I am leaving my comment here since when I Googled it and got directions I thought I was going to the store in the mall) in Overland Park, KS customer service is pitiful! I want to share my purchasing experience after driving four hours to Kansas from another state to see the Stevon 3-Piece sectional (it was not available at any of the Macy's in my state). Sadly, after arriving exciting to see the sectional I had a disturbing experience when I arrived at the Macy's furniture store. The salesperson was very curt and dismissive, and she flat out lied and said this sectional was no longer available for purchase and shipping. But I had checked online, spoke to someone from the 1-800 to confirm its availability, and shipped to my area the week before, since during the pandemic a lot of stores have had items out of stock, on backorder, or sometimes their online inventory is off. I also had spoken by phone to an associate from the store to verify it was on the showroom floor before taking a day trip to the store and she confirmed that they had one for viewing, I told her I would drive there next week. Once again, I only drove there to see it in person since it was not available locally. But I was in the store less than 10mins altogether, and it would have been even shorter if I had not asked the salesperson to recheck the information that she had provided me with, but she kept insisting it was not available, but she eventually checked reluctantly (I had also checked online the night before and the information still said it was available). Although I remained professional, leaving the store I was upset and puzzled that I traveled such a considerable distance just to be told I could buy the item. Lastly, I am glad I called the 1-800 number when I arrived home because just as I thought it was available for purchase and shipping. The Sale Associate on the phone was amazing! She did not dismiss my experience and she offered an additional discount to compensate for the poor treatment. I decided to think about it overnight because the sectional was now linked to an unwarranted bad experience. But after a good night's rest I thought about it and after comparing it to my second choice at an online store I knew I really loved the sectional, and I did not want to settle. I also want to add that the two delivery men from my local store did a fantastic job! Finally, I have purchased countless items from Macy's over the years, but I never had an experience like at the Kansas location. Although this was the first time I bought furniture from Macy's I still recommend buying from them because the corporation is bigger than one ignorant employee. Despite the negative in-store experience (at the Kansas location), the online/1-800 experience rectified the situation wonderfully. And I will absolutely continue to shop at other locations!
-
November 2020 by Diana S.
Macy's has the WORST representative's working for them. They finally transferred me to a manager who was able to help. These employees are very under trained employees. It takes a act of Congress to speak to these non speaking English representative's!! Very frustrating, makes me want to cancel my credit card!
-
October 2020 by C Y.
The carpet was really gross dirty on the sales floor in the ladies department. All the fitting rooms were closed except one. Which I understand. But the fitting rooms were filthy as well. Nasty floors that were dirty with spill stains that had dried up, and benches that were grossly dirty. I didn't take my shoes off, and pushed my jeans to my ankles to try on dresses. I was going to leave when I saw this, but, I need to find a dress for a special occasion and thought what if one of these dresses looks good. I will not go back unless desperate. With all the fitting rooms in the store, why can't they rotate and clean. It was so bad. The sales associate was nice and apologetic, I'd have a hard time working in that environment.
