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November 2023 by Augustine Garcia
Went to HD and couldn’t find a tall tree. Went to Lowe’s across the street and glad I did the selection was amazing and got tailored services
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November 2023 by Mary
Just had the worst experience at this Lowe's location. Sign says the garden center opens at 9am on Sundays. No one was over there and I was told I had to move my heavy bags of rocks all the way down to the other end of the store to self checkout and then move them all the way back to the other end of the parking lot where I parked by the Garden Center. There were plenty of employees just standing around, but for some reason they couldn't get someone to go over to the Garden Center and I couldn't check out at the nearest registers at Customer Service? Just ridiculous!
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October 2023 by Seb M.
This store is an embarrassment to the Lowes Company ( or should be), even though it is located in the best part of town and is the newest store in the whole Kansas City area, it fails repeatedly well beyond the basic customer needs, in fact, it hires racist people who are rude and will accuse anyone of color as a thief just because they don't like people of color ( and by that, I mean, asian, latino or black).I was the unfortunate recipient of such treatment a few days ago, where the self checkout clerk (a person called Don) was not interested in helping at all, and even was asked to help with purchase quantity, he would take the extra items but not adjust the order quantity, maybe because he was stealing the items and blaming the customer, even when complaining to the shift manager, they did nothing and lied just to make the complaint go away.The next day, was another disappointment as the shift manager REFUSED to transfer the call to the store manager voicemail, and harassed me with rude questions and flat out refusing to transferring me, which only leads to one conclusion.I will not go back to that store ever again as they have proven their lack of worthiness for my business.
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October 2023 by Trey Moravek
Mario was great. I walked in and within 15 seconds he was able to guide me to what I was looking for, Kobalt half finger work gloves, utility knife.I will continue to visit this store for my needs and will not be going to home dumpot anymore. Very friendly, respectful of my time and very forthcoming and funny. Thank you for making my day better sir.
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October 2023 by Hercules Romeu Pinto
If you pay extra to have things installed, you are probably going to have a hard time. Such a hassle to have simple things, that you paid for done in a proper and fast way. Over 4 months for installing a few doors. A employee that is no longer with them made everything way more complicated than it needed to be, but when it got to the third party outsourcing, the guys were also not the best. A few parts forgotten there, measures taken wrong, a lot of back and forth.. Anyway, go across the street.
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October 2023 by Dorothy Fluit
Love this place! I can spend hours in there and the great news is I can take my German Shepherd in there too!! And the staff always want to greet him and some even carry dog treats they hand out! Of course I always spend more then I planned because they have so much great stuff there!!!
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August 2023 by Walter Ferguson
There are some definite stars that work here. Angela in customer service, Thomas hardware,Thomas cabinets, Jerome appliances, and let's not forget ash and Terry at the pro desk. And also Jay the manager. These people have gone above and beyond to help me out. So if you ever need help reach out to these people. And Bruce is also a joy. He's always smiling and has a good word to say. Thank you to all of you who have served helping me out. Would not think of going anywhere else because of them. 5 stars is not enough
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August 2023 by Brady Brady
Over the years, we have tended to go to both Home Depot and Lowe's, but we noticed these stores that are so close to each other are very different. The employees at Home Depot are not very helpful, typically not educated enough to help, and generally act like they don't like their jobs and just want you to go away; however, employees at Lowe's tend to be much more helpful, know what they're talking about, and seem to like their jobs. On August 10, we were helped at Lowe's by John, and he patiently helped us with decisions on what tools we needed for a project, and explained a lot that we didn't know. Thanks, John from Rhode Island!
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August 2023 by jae “Jaekoo”
Came in got some soil... plants and other things. My friend laid his phone down and we didn't realize it until we got home. Wasn't able to go back that evening but they held it for us the next day ... so thankful of them finding it and and holding till the next day ...great service!!
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August 2023 by Hope Harms
Products here have generally been reliable, ranging from garden supplies to tile to ABS plumbing to storage solutions. When we've done store pickup for online orders, the staff have been friendly and efficient. Recently got some very helpful info about the store's inventory (this location and others in the area) from one of the staff members working in the garden/outdoor section — thanks Doug! Highly recommend checking with the staff if you're having any trouble tracking down a product.
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July 2023 by Christina F.
Much better garden center than the Home Depot across the street!! Saved money! Beautiful selection of healthy plants and flowers, soil amendments etc and found some great deals half price clearance! Yayy!!
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June 2023 by Gwyneth Bowen
My trips to Lowe's always tend to be fruitful as their website is very helpful, even to the point of telling you where in the store to locate the item you're looking for. That's a good thing because like many places they seem to have a very limited number of staff. I have however, run into various staff members during a visit that were willing to go above and beyond to help me find what I needed. The store is always well stocked and clean and it smells good with the lumber!
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June 2023 by Anne Cram
Dustin, a sales rep in the appliance department, assisted my mother and I with the purchase of a refrigerator and dishwasher. He was superb, very friendly, and extremely knowledgeable. We had an excellent experience. I appreciate him spending the extra time to help my Mom pick out the perfect appliances to fit her budget. Thanks so much!
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June 2023 by Phyllis Lenhardt
My daughter was looking for a lawn mower but not sure what she wanted. Paul was so helpful and knowledgeable and got her a great deal on a little Craftsman riding mower. All of the employees at this store were fantastic (especially Paul!). We will most certainly be back for future shopping
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May 2023 by Amanda Alexander
Order Top Soil and Pavers and Sand. Only the sand was delivered to my car.Lowes customer service was great and friendly she tol me where to go my top soil. But I waited 15mins no one came so I had to load my own order.
