JCPenney is a large retailer offering apparel, home furnishings, and beauty products from national and private brands. Customer experiences at the store vary. Some visits are positive, with reports of great customer service where workers helpfully guide customers to the correct lines, making returns go smoothly. Specific employees are noted for taking great care of customers, being personable and fun to work with, and helping with purchases to accommodate special needs, which encourages customers to return. Other experiences are less favorable. Some customers report difficulties with returns, citing being given the runaround by a return cashier when attempting to return clothing without tags, even with a receipt, and initially being told an item was non-returnable. However, a subsequent return attempt by another person was completed with no problem. The store itself is described as easy to get in and out of for specific searches, with easy-to-find pay counters.
OAK PARK MALL JCPENNEY EMPLOYEES ARE GRADE A WONDERFUL!!! THE STORE IS EASY TO FIND AND THE STORE ITSELF INSIDE IS VERY CLEAN AND ORGANIZED! HATS OFF TO THE BEST JCPENNEY AROUND! THANK YOU!
March 2025
I'm glad to still find a Penneys. It was easy for me to get in and out, as my search was very specific. Easy to find a pay counter.
March 2025
Good place to go shopping for clothing on sale. Just depends on what your looking for.
