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“I went to T-Mobile today to switch service from AT&T to T-Mobile, and get a new phone. Juan was very helpful, knowledgeable and is awesome at his job. I usually dread the process of getting a new phone, but it was a great experience. The other employees were very friendly as well. Customer service provided by Juan was hands down 5 stars. I definitely recommend this store!”
“Great experience today. Was able to get in on a good promotion for my old phone. Andrew was great to work with. I even had some trouble with a password issue and he was patiently able to figure it out (with the help of another co-worker - thanks Amy) and get me on my way. Would recommend.”
“Adienne signed me up with Verizon and was extremely helpful with the entire process. Everything went smooth, she answered all my questions, gave me all the information I needed, and help me set up my new device and ensure my new numbers were working properly. She was also a pleasure to talk to, very fun experience with Verizon.
And I just got done with AT&T after a very bad plan with them where I was getting advertised deceptive prices by a sales rep, and then charged way higher on my bill and sold insurances I didn't ask for and wasn't told about, AT&T also locked my phone that was paid off when I was on vacation in the Philippines with my wife, which practically forced me to buy a whole new phone just to use a Philippines SIM card for convenience and get proper cell service. Their customer service is terrible, and even paying off the remaining balance on their promo phone took 2 hours, like I just wanted them to take my money, unlock my phones, and cancel, and they made me jump through hoop after hoop after hoop ☠️☠️☠️
I highly recommend Verizon over AT&T and furthermore you should ask for Adienne, she will definitely get you set up right and she makes great small talk.
10/10 Customer service.”
“Had an amazing experience! I had no idea whether or not I was going to be able to transfer my number on a new unlocked phone. When I arrived they were very busy but I was seen in no time and was finished quickly. I really appreciated the quality of service I saw given to everyone and the full disclosure of fees. Have been a metro PCS customer for years and this place is just another testament as to why.”
“I was dreading getting a required SIM card replacement dealt with and was down to the wire on verge of losing service so stopped by this Boost Mobile location with my son today. To my surprise I had a fantastic outing. The free SIM card replacement was just the start. I asked Kay about adding hot spot service and by the time we wrapped up he gotten our 3 family phones pulled together on a 3/$100 plan, added hot spots to all AND our new plan is less than what I was paying prior. More features, less $ and efficient service with a smile and lots of laughs. Couldn't ask for more. You've earned a loyal customer and I will gladly share my experience with others. WELL DONE, YOU MADE MY DAY! THANK YOU!!!!!”
10AM - 6:30PM
7336 W 135th St, Overland Park
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“Dominique Young made time for us and answered all our questions and concerns. It was very gracious and competent assistance. I would give this a ten star experience.”
“Stopped in to upgrade our phones and the entire process went smoother than ever before. Chelsie Nelson was such an amazing help. She made sure we received all the deals and rebates, and clearly explained the inner workings of the upgrades. We will definitely be going back to this particular Verizon location”
“The gentleman at the spectrum store helped my mother's cell phone issue she needed to change the number and the Gmail address on the phone.
As it turns out we found out about selective calling on Monday and it's a beautiful feature now no scammers or anyone trying to sell anything
can call my mother since they're not on her list.”
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“First of all, I used the Google fiber chat feature with a live agent on a Sunday morning. How many companies can you do that with?Second, I was inquiring about getting a second mesh extender for the Google fiber network versus upgrading to their 2 gig service. The agent immediately asked if I had devices that were even able to take advantage of 2 gig over wifi. Great question.His point was that the device had to be directly connected to the router (and capable of taking advantage of the 2 gig upgrade) for there to be a benefit. He said if the devices were receiving the signal via wifi and/or an extender, the increase is negated. That honest advice actually cost Google money.I'm getting the additional mesh extender (one-time charge of $85 - photos attached) versus committing to an additional $30 per month that wouldn't have improved my situation.”