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March 2024 by Angie
Disappointing experience. My friend and I visited to clean my engagement ring that my finance bought from their store and look for wedding bands as I am getting married soon. Despite clearly needing assistance, no one offered to help. Sales associates were more interested in chatting with each other. Eventually, when another couple arrived, they were quickly assisted, leaving us waiting. Had to ask for help ourselves. The lady we approached seemed annoyed by our presence and was rude to us. Not a welcoming atmosphere at all. I wish my fiance would've purchased my engagement ring somewhere else.
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March 2024 by J S
We were promptly helped by Suzannah when searching for a wedding band. She was very helpful and helped us pick the perfect band and she even cleaned my fiancés ring for free. We would definitely go back to purchase further jewelry. 10/10 service
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March 2024 by Joi Byers
The Byers love to visit the team at Oak Park mail. Seth, Song, and Eva, always are professional, knowledgeable, courteous every time we visit this location. Lastly, my husband loves his chain.
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March 2024 by Vonte Blue
For sure the best possible place if your planning on getting married very friendly better than zales TEAM HELZBERG!!!!!!
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March 2024 by Hassaan Tariq
Not trustworthy. Brought a watch in for a battery replacement, received the watch with the both the date and day hands out sync and no longer adjustable. Used different a watch shop and they found parts were missing from inside and the watch was not properly sealed for water tightness. Do not trust these guys with your watches.
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March 2024 by doc_ineeda _win
Amazing people amazing diamonds. Probably the best experience I’ve ever had shopping. Everybody was great to help , didn’t force me into anything help let me choose what I wanted highly recommended.
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February 2024 by John Doe
This is the sales prevention store. Riddles upstairs got a huge sale. Teach your salesmen and women not to sell from their pocketbooks.
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February 2024 by Yvetta Hampton
Suzannah and Eva I have never had such a great experience on someone selling me a wedding ring, it's beautiful, and I want to thank everyone in this store.
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February 2024 by Sarah Babkin
We had a delightful experience with Stephanie and the rest of the team at Helzberg. They cleaned our wedding rings as complimentary service. They were helpful and kind without pressure.
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February 2024 by Mariah Schwager
Stephanie is AMAZING. We were so lucky she came over to help us. She answered all our questions and gave us a ton of different options for brainstorming. Absolutely no pressure and she was a true delight to be around. Even though we were very early in the process she never once made us feel like we were wasting our time. She genuinely wanted us to get what was best for us. A total delight!The other people there that we interacted with (Eva, Erin, Sean, Mustafa) were also super helpful.
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February 2024 by Katy Dorrell
Mustafa and Stephanie were amazing! They made the experience so much fun!
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January 2024 by Crystal Wright
Susanna and Seth are so amazing friendly and helpful! Highly recommend if you don't know what you want stop by and let them help you explore all your options
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January 2024 by Ms. Royce Martin
Eva & Seth went above and beyond to make sure that my purchasing experience was stellar! I had some trouble with my credit card and they walked me through the steps necessary, so that I could bless the person I wanted to bless! Oak Park, Mall thumbs up for these two.
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January 2024 by Davonna Moore
Suzannah is the best!!! She found me great deals and she discovered the most unique bridal set for me!!! She’s my new person ?
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December 2023 by Maria Harris
Never had a horrible experience with them until today. Absolutely disgusted with how every single sales person & manager acted. Took my daughters boyfriend in to properly show him how to shop for jewelry for her (mind you they are only 16 years old) and I could not tell you how many times they walked right past us, when we finally were acknowledged and they realized their Commission wasn’t large enough we were passed off to another sales person who clearly also didn’t want to help us. They sat there and went back and forth until one salesperson said JUST help them. Our salesperson then proceeded to try to sale me a ring as well that I had tried on before. I politely declined and said maybe after Christmas (trying to steer him back on track and let’s focus on the sale at hand) he then proceeded to throw out well the sale will be over then.First and foremost I do not need your “sale” if I’m going to buy any jewelry from Helzberg ever again after tonight however thank you. I would also like to thank you for making this first experience for a teenager absolutely horrific. Every employee working at Helzberg in Oak Park Mall on 12-20-23 should be ashamed!