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January 2024 by Karrah Wood
I had an awful experience at the Enterprise off of Shawnee Mission Parkway in Shawnee, KS so needless to say, I came in with my walls a bit up. Nick was so kind and compassionate and reassured me that he and his team were going to take care of me. And they did, I even got an upgrade from a sedan to a small SUV. Thank you, Nick!
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January 2024 by Joel Johnson
Kaylee and Nick at this location were both helpful and fun to interact with. With service like this, they are my new go-to place, for rentals.
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December 2023 by Russell Ashley
As always, there is never a problem. A full size car, which I reserved, was not immediately available. So, I was offered (and accepted) a free upgrade to a fuel efficient SUV that was actually better suited to my use during this particular two week rental.
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November 2023 by Bonnie Lemmon
Nick, at Enterprise on 78th and Metcalf is fabulous! Twice now he has been willing to help me out and go beyond when he didn’t have to. As a single mom with only 1 car, this is greatly appreciated! Any time my car goes in the shop for multiple days, Enterprise is where I will go!! Thank you so much Nick!
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November 2023 by Anne Brown
Beware of dishonest practices here! Make a video of the rental car when you return it for proof you returned it undamaged! I made the mistake of not doing that and TWO MONTHS after the rental was returned they billed my insurance for a shattered windshield that didn't happen when I had the car. By then I didn't have any paperwork to prove the car was intact when I returned it (and they failed to email me a receipt). I've never experienced anything like this and I strongly encourage you to use a different rental company. This level of deception blew my mind, it's insurance fraud.Update! It gets even better! They tried to scam me a 2nd time by sending me a bill that included the amount already paid by my insurance! Disgusting, deceptive business practices.
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November 2023 by Stephanie Grgas
The 78th and Metcalf Enterprise never lets me down! Such a great staff! Nick is the absolute best! Fast, efficient, on time and knowledgeable!
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August 2023 by Kym M.
Roy, the gentleman who checked me in was very pleasant and accommodating. I give him five stars. However, the manager, Adam, told me I could come in with debit card and they would run the deposit for $1 and the remainder when I got paid. When I arrived at the store, he claimed he could not do so due to the risk mgmt dept. I waited 30 min for them to pick me up at repair facility. It took another hour for him to renig on his word. So I deposited the funds for the deposit in my bank for deposit and now they dont have a car available. So, Adam gets a one star becausd zero stars is not an option.le available for me.
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August 2023 by steve simpson
Adam and Nick always do a great job and have clean, great cars ready to go for me.
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July 2023 by K B.
The staff that helped me when picking up the car initially was great, but my experience after that made me feel unwelcome. Alexis acted like she had no interest in helping me at all (10661 Metcalf).
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July 2023 by Lauren S.
.Reasonable rates and understanding of my the fact that my car's body work and it's completion date changed multiple time. My only criticism was that each of the two times I used their services--the rental I received did not match up with the size/style. of car I chose and paid for.
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June 2023 by Dakota Thomas
I've rented a handful of vehicles in my life and can say that my experience with this specific Enterprise was the best I've had.Everyone was incredibly kind, helpful, and curteous. Adam, Nick, and Roy were more than accommodating. They had a great selection of clean vehicles and were very helpful throughout my State Farm claim.Worth the extra bit of the drive if you are looking to rent a car in the KC Metro.Definitely will be coming back here for all my future rental needs.
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June 2023 by Colleen Triplet
These guys are great and treated me better than anybody ever has at a car rental place! Thank you so much!
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June 2023 by Ashlyn G.
I had such a great experience with this place! The summer intern Edward helped me at pick up and drop off and he was so great and sweet ! I don't rent cars often, but he was very clear and articulate on everything I needed to know and any questions I had! Even the staff member who weren't helping one on one were kind and said hi when I walked in! I would rent from here again if needed. Thank you Edward for your kindness and patient. You made me feel very comfortable :)
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May 2023 by Simone Paton
Everyone was so nice and accommodating. The car was great, service was quick. I emailed Adam during my trip about my vehicle and he responded within hours. When I returned the vehicle, I was assisted by Nick and Roy. They helped get me checked out of the system and they did it quickly and were also very kind! Thank you so much! I will definitely be renting from this location in the future.
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May 2023 by Lili Shank
Great experience renting a car this week. Friendly efficient employees. Clean car. Great customer service. I appreciate the pick-up and drop-off.
