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April 2023 by Beth Lukehart
If I could leave 3.5 stars, I would.. but I'll round up. The young man that helped me did a great job finding the right shoe. He was maybe a little green still, and a bit awkward in his small talk, but very friendly.The stars come off for the checkout experience.. the moment they swiveled the iPad around and asked for a TIP for selling me a pair of $145 shoes I was shocked! I hate, hate, hate being put on the spot so I hit the 10% button and ended up paying nearly an extra $15 for my new shoes. Of course he said, oh this isn't necessary, just hit whatever you want there... But then they stare at you and they know and you know.. and it just ruined the whole experience for me.
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February 2023 by priscilla west
Very personable..:and considerate service… Very much appreciated! Great place to buy shoes…
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October 2022 by Cindy Stoneking
Very knowledgeable and patient. They know their product well, treat people well and get the shoes right for you!
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October 2022 by Louis Dries
Very professional assistance by Arthur. I highly recommend this store if you have sore feet like I had
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September 2022 by Matthew Christensen
I cannot recommend this store enough. The sheer wealth of knowledge presented by Gaelyn was incredible, and I genuinely felt as though their singular goal was to help my wife find the best shoes for her specific needs.If you want to find shoes that are perfectly tailored for you, this is where you need to go.
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August 2022 by Kate Howard
First time shopping for running shoes and I learned so much about my feet! Really excited to see how my training improves. They had me try on 3 different brands and I went with a pair of Hokas. The gentleman that helped me was wonderful! Will be back for my next pair :)
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August 2022 by Ashley Sosebee Chasm
Super knowledgeable, kind employees. Love my new shoes.
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August 2022 by Ann S.
I had a terrible experience with a male salesperson at this store. I have had foot surgery and wear orthotics, so I have to be careful about the shoes I purchase. I have purchased shoes here before from different salespeople and felt my individual needs were listened to and addressed. This time, though, the salesperson became combative and argued with me. He informed me I didn't know what I needed, even though the shoes I tried on sent a stabbing pain through my foot. I remained civil, and he continued to escalate, so I left. I will not return to this store, and I encourage all female customers to think twice before entering it if you don't want to be mansplained or yelled at.
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July 2022 by Amy Stumpf
I am so grateful this place was recommended to us! From start to finish this was an absolutely amazing experience.The moment we walked in we were greeted by the store pup, Miss Maple, who was as sweet as her name suggests. We got pets and plays with her for the duration of our time there which made the environment fun and relaxing.Gaelyn was very attentive, asking pointed questions aimed at understanding what wasn’t working with the current pair of shoes, what the goal was with a new pair of shoes, and figuring out how best to support the body (not just feet but muscles, spine, and overall comfort). After taking time to grasp the full scope, she came back with 2 options that she suggested. She spoke in detail about what each one had to offer and how it would meet the expectation and support exactly the way it needed to.Overall, this was a fantastic shopping experience and I’m extremely happy with the service, atmosphere, and product. Will definitely return!
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June 2022 by Patrick Swadener
I have been a runner for several years now and I was in the market for a different pair of shoes, having developed some problems with my current running shoes. After having gone here and tried on shoes and getting some opinions, I said I would think on the two shoes they recommended. After having slept on it, they have knowledgeable people working there, but the owner of the store who was helping me, seemed to be trying to sell me the shoes and wishing I had bought the shoes, because he really liked them, and not because they were what was best for me. I only tried on two pairs of shoes after explaining my situation and what I was looking for and one of those pairs of shoes was from a company he was really trying to push because of a relationship they have with that company. For the other pair of shoes I tried on, he didn’t really invest all that much explanation in why he selected them for me and did not offer as much knowledge on the second shoe as the first one. I don’t really think I got a true unbiased opinion of what shoe I should go with and instead, I got more of a sales pitch. The person helping me seemed deflated once I said I would need to sleep on it and did not buy a pair of shoes right then and there. Just because I have similar opinions on how shoes should fit and feel, doesn’t mean I want exactly what you like and want them fitting exactly how you have your shoes tied and fitted.
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June 2022 by Chuck S.
I was a first time customer. I was given good detail to my needs and set up with a pair of walking/running shoes . Took them home and after 2-3 conservative in home "wearings" and they were not for me. Returned them and ....much to my surprise I was charged a $20 service fee when they were bought. This was NEVER EXPLAINED at the outset and the friend who was with me agreed on that! Perhaps there was a sign in the store that noted the service fee...but personally I feel ripped off. Nice store but get the facts of cost straight.
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May 2022 by KG
Terrible customer service. They charged me $20 to return a pair of shoes that never left the house within 48 hours of purchase. The manager says you can't get a full refund at a doctor's office. Really? A doctor's office? Go to Garry Gribble's or anywhere else to get good service.
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February 2022 by Taylor Hinton
Never going to another store for shoes every again. I’m so happy and impressed with this service I’m writing this review from the parking lot.
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November 2021 by R. Rayne Clark
My doctor recommended I go to Elite Feet because of issues of hypermobility. The person who helped me was very knowledgeable, which was a great experience.
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November 2021 by Dave Miller
Friendly, helpful and Knowledgeable staff.