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December 2023 by Mark McIntyre
Nice shoe salesman helped us pick out shoes for my mother. Not to friendly, but I think we picked out the right shoes. Dillards provided a side selection.
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November 2023 by C McLoud
We walked in and could not find anyone to help initially. They were all helping other customers. Bethany not only helped me with the shoes I picked out, but also recommended others. She walked us over to the area and pointed shoes that git my needs. She continued to check on us. Very helpful. I found the right shoes. Joseph Seibel shoes are so comfortable. Thank you!
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November 2023 by Sunshine Momma
Called to find out if you do Bra fittings. I was told that all the lingerie staff knew how to do that. So my friend and I go there and we're told you don't have sizes above 46. It would have been nice for the customer service person on the phone line to tell us what sizes you carry as we spoke. We were trying to get something done before a wedding on the weekend because the first place we tried didn't know what they were doing. Very disappointing.
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November 2023 by regan knisley
I have never left a review before but I was so upset with dillards card services. Never get the credit card. They won’t fix your issue they’ll just tell you that all they can do is process the bill and they can’t help you past that. I never even received the card after calling several times over the past year and a half. I have never received a paper or email statement even though I have requested them several times over the past two years. I have tried to be patient and call them to touch base/ check in for updates but have gotten nowhere.
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October 2023 by Janice S.
My husband and I just received the best customer service in Dillard's. Very nice lady in the Daniel Cremiex department. She was very helpful and friendly. My husband tried on several pairs of jeans and she was right there to assist. Thank you for all your help. Purchase 10/18/2023 about 2pm.
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October 2023 by J M
Good quality menswear and large selection. Sales person was very helpful and very nice.
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September 2023 by Scott G
Operates on a 1990’s business model. Most expensive. No online inventory of what’s in the store. No price match. Thirsty commission based sales people. The bigger the sale price ( if any) the less time you have to return the item. W T F ? How does this model still work?
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September 2023 by Carli Monroe
Guy at the sunglasses register is by far the most uneducated and rude individual I’ve ever dealt with at a business. Purchased numerous number of sunglasses over the years and was told basically when I asked questions that I was trying to turn stuff around on him got it all on recording after he started to be rude and hostile I proceeded to let him know I got it on recording then he started to be nice … then go upstairs to the customer service and they definitely aren’t the right people to be in customer service when I tried to explain what was going on he cut me off I Love Dillards definitely would never ever recommend this location especially if you have a return or issue because I was told word for word today after they sell you the item it’s not their problem anymore. If I could give less than a one star today, I would.
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September 2023 by Angie Young
Makala magically found the perfect pair of shoes to go with an outfit I had just bought. Absolutely the BEST experience. Thank you so much, Makala!!!
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August 2023 by Roger dearing
Dillards has been my ‘GoTo’ retail store for over 30 years. Although it is not as completely stocked as it use to be, It is still a fantastic and reliable clothier.
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June 2023 by Beckie Sams
Nice selection and great vacation summer selection! Clean and nice! Gal at perfume counter was busy on her phone but finally got some help from another associate and bought it at different store. Other then that nice store!
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May 2023 by Bailey Ostrom
I’ve always liked Dillard’s. What’s nice about the Oak Park Mall location is how it’s always been separated into two stores: Dillard’s North (Women’s) and Dillard’s South (Men’s and Housewares). I really like that because it keeps all departments organized. They are usually pretty friendly and helpful in both stores. Also worth mentioning is how they really do go all out with their holiday displays.
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May 2023 by Jeremiah Ohlman
Customer service for men's suits was incredibly rude. Needed some general measurements so I could begin my search and was met with nothing but arrogance and rudeness. Not helpful at all.
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May 2023 by Kathryn Polidore
We went there with a disabled family member who normally uses a walker but the distance through the mall proved to be a bit too much for them. Dillards has a wheel chair for their customers' use but it was not where it is usually kept. The manager spent over 15 minutes tracking it down for our family member. Our family member finds it difficult to find clothes that fit properly so the sales staff went above and beyond finding just the right clothes for our family member and gave an additional discount because we had waited for them to find the wheel chair. Nothing but compliments for the men's department.
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April 2023 by Julie Antonic
So if you happen to be looking looking for a a nice dress or outfit, This dillard's is definitely the place to be. With two floors of women's clothing they have so many options. My partner and I were able to find outfits to wear to our upcoming wedding as well as a few other Nice pieces for our wardrobes. They also had some really great sales that seriously made me question ever shopping at kohl's again. The only thing I did not like was their staff obviously works on commission. They were friendly but It was obvious they were competing with each other.