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February 2024 by Jeremiah B.
If I could give it a 0 I would I found a Tesla online did the online buying on a Thursday specifically asked the person helping me set up delivery to have the vehicle charged for my Sunday delivery. I show up Sunday the car is completely dead at 0% absolutely filthy (10k miles) I spend an hour and a half half at the store do all the paperwork give them money and set up delivery for the next day at 6:30. Call 3 hours before just to verify it would be cleaned and charged thy say it will be. Fast forward to 6:30 I show up car is still only 50% charged not clean not ready...wtf worst communication ever not sure how they sell cars and our salesperson (if you can even call them that) should be working at Walmart as a greeter.
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February 2024 by Jim Hamilton
Outstanding! Everyone was very helpful, the process was very easy and efficient. We were in and out in exactly an hour with our check in hand. I would highly recommend you check out carmax if you have a newer car that you need to sell.
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February 2024 by Aiden Hayens
I can’t say enough about how thankful I am for what they did to help me. They went above and beyond what they had to do and that really showed that they care about their customers. I can’t say thank you enough to Chris and Drew in the service department for the the help over the past month I can’t stress it enough and another big thanks to the Festus and Tony for helping me find my new car and Making the buy back process smooth as possible I don’t know what I woulda done without your guys help. I will definitely be buying from this carmax again in my future .
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February 2024 by Prestin Zuniga
I bought a car here in January and the purchase was just fine. Had the car shipped, waited for the inspection process, and when on with purchasing the car. Relatively smooth experience. It's everything after that I've had an issue with. Contacting the business office is near impossible. I wait 10 min to get answer and the phone automatically hangs up. All I wanted to know was how much the balance was left on the vehicle after making what should be a final payment. I had 3 different answers as to how much I owed and all I have is the receipt of when I purchased the car so I went with that. The service I had done to the vehicle was just a seal on the driver side door which they just realigned and the window motor that was going bad. I haven't been updated as to if and when I can get my vehicle back. I thought that CarMax was supposed to be different from other dealerships and maintain a certain relationship with the customers they have but it seems like once they have your money. Everything else takes a backseat. Kind of a let down. I'm not sure if I will be back.
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February 2024 by Jagjit Kaur (Jittan)
All they do is just talk how long does it take to answer the phone in order to get the work done. Finance is not as hard as they make it sound like. Bro
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February 2024 by Tolga Tuncer
Stacey Butts is an experienced excellent salesman.Overall, CarMax stood behind their warranty. If u have a specific model in mind, recommended to work with them.
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February 2024 by Robyn Lindsey
Waited almost 2 hours after checking in to buy a car. No one helped me. Went to check out and lots of excuses and now they want me to schedule a time. I would have bought the car tonight. Already picked out. Back to the internet search.
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January 2024 by Jenifer Hoback
Our sales person, Brian was very helpful. He explained everything in detail and made everything easy. Much easier and less pressure than regular dealerships.
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January 2024 by Adam Sequoyah
Better than any new dealership or new-and-used car dealership you can find. Seriously, why and how do "traditional" dealerships still exist? ... since they're about the worst form of anti-customer service I can imagine. Yet there is CarMax. They actually succeed in giving you as much of a hassle-free experience as possible.So far I have sold a car to them once and bought a car from them once. I'd be glad to do it again.I especially love that:- You can sit in all the cars in the lot. They're all unlocked. (Great way to research, especially just to see what cars fit if you're height challenged like I am.)- You have the power to do several things online, including reserving a car you're considering.- Prices are very reasonable.- Staff can work with you right away. They don't have to play twenty questions and collect all your personally identifying info before they can even have a normal conversation. (Like normal dealerships do. Can you tell I'm bitter about repeat experiences elsewhere?)- Staff seem nice and genuine. They help with a smile. They won't always be super knowledgeable about every vehicle; they stock too large a variety of brands. But they'll guide you along in the process.
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January 2024 by Jessica Baker
All employees I came into contact with were polite, professional and very helpful. I felt valued and important,
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January 2024 by Kathy
I worked with Curtis Heaton at the Kansas City location. He was patient, thorough and kind. Everyone at this location was fabulous!!
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January 2024 by Les Catlin
This was our first time to use CarMax We went online and found a vehicle out of state with the features we wanted, the low mileage we wanted, and the age limit we wanted. CarMax arranged for the vehicle to be shipped to their facility within 4 miles from our house.At the last minute, we changed our minds, and wanted a different vehicle from a different state. CarMax was incredibly understanding and helpful in setting up the delivery of our newly chosen vehicle. Within 3 days we drove away in our 2022 Toyota Corolla with all the features we wanted with only 3200 miles on it. We love it and CarMax handled all the paperwork for title changes and getting the tags. This was one of the best car buying experiences I’ve ever had.Les C
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January 2024 by Michael Dawson
Hands down my favorite vehicle I've owned ?
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January 2024 by Emory Cramer
I absolutely love Carmax! Tony made the process super easy and I felt blessed I got him to work with on getting a new car. He made sure I was happy and satisfied throughout the entire process in Merriam, Kansas. There was a few scared in getting the car that I was worried about and he made sure I felt at ease and ensured me we would get whatever I was dealing with solved together so that I could leave in my new car !! He put a pretty bow on it and took my picture as well for myself and my family to have! He was absolutely phenomenal and I felt valued and not just like another customer, 5 out of 5 stars forsure ! && If I could give more I would !
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January 2024 by Tyson Lenz
Justin M has helped us with two purchases and I won't shop anywhere else. Highly recommend!
