-
June 2024 by Joshua Stein
I filled out some basic information about my vehicle, got an offer that was substantially higher than the dealership (who was also making money on my new vehicle purchase), brought in my vehicle for inspection and left shortly later with a check for the exact amount of the quoted offer. It was incredibly simple and transparent. It was a great experience and was so much easier and quicker than trying to sell my vehicle myself and much more lucrative than trading it in.
-
June 2024 by Megan Kerber
We had a great experience during the buying process at CarMax Merriam, however, the experience afterwards has been incredibly frustrating. We traded in a car when we purchased our new one in early April. In May we started getting calls from collections on the car that we traded in. After making calls to Toyota (trade in) and CarMax, we were told the check was sent to the wrong address and a new one would be sent out ASAP. We asked for follow up documentation on this, never received any. We continued receiving collections calls and got in touch Toyota again, in late June and the payment still has not been received. There is now a new balance due to interest.
It is near impossible to get in touch with the business office at this location. There is no voicemail set up, it just rings and rings and then hangs up.
In addition to the payment issue, CarMax takes car of the title and registration on your new car. We received a letter from our county Treasury that they received an incomplete application, marking Power of Attorney as the document. This is something CarMax would have in their possession from the previous owner of our new car. When we reached out on this to CarMax via email, they did respond quickly, but told us they scanned the document into to the order, but they cannot find the hard copy anywhere, which is what the county requires. They said if needed (it is..) they will try and reach back out to the original owner for a new hard copy. We are now a week later waiting on them to confirm they have sent the hard copy so that our title and registration can be complete.
I would have highly recommended buying here from the purchasing process, but would recommend against it given all of the issues and hours of follow up with Toyota and CarMax.
-
June 2024 by Katherine Wynn
We got the vehicle we wanted and the price was fair. Wait times for literally anything there no fair when you have an appointment. We originally scheduled 2 appointments one for our trade in to see what the value was and one to test drive a car we wanted to look at. Both were made well over 24 hours in advance and when we got there before our appointment times we waited for over an hour to get in. We were told "appointments aren't really to hold a time when you are first it, it is more of a heads up". After all the waiting we realized we didn't like the one we originally came to see but Jordan helped us look at others that fit what we wanted and we found one.
However when we went to buy it the next day we were sent to the like business offices or something the guy kept confusing things since we are going to register it ourselves and said we would receive the title and other necessary things in the mail within 7-10 days but then we never got it and we finally were able to reach someone via phone since we live in MO, we were told it would be about a month until we received it. We only have 30 days after buying it to register it, hopefully they get it to us before the 30 days and if not I will be calling them to pay the late fee we will have to give the DMV for it since it is their mess up.
-
June 2024 by eric christensen
Great variety! I hate buying cars but Carmax makes it palatable.
-
June 2024 by Wes Daniels
Friendly staff and very helpful
-
June 2024 by Joseph Caponetto
Horrible. Took like 4 weeks to even get me in the truck due to logistical issues on their end... I had the truck for about 3 weeks and then it broke down on me.. they put me in a rental said theyd have it repaired in 1 week and I just received a call saying it will be over a month until the truck is repaired. They haven't given me any options that actually make sense for me. I am about to make my first payment on a vehicle that i don't even have in my possession and I havent been given any assurance that I ever will again.
Update: They still have the truck in the shop and when I call for an update it goes to voicemail and nobody returns my call. ALSO even if i did have my truck i would be rolling around on expired tags because they still have yet to arrive to my house.
-
June 2024 by Stephanie Crowley
Everyone was amazing my sales person Eric went above and beyond for me and I would recommend him to anybody that was looking for a car
-
June 2024 by Paula Green-Stevens
Our car buying experience with CarMax was the best experience ever! The entire staff was knowledgeable and made fast time of their work. We encountered a couple of glitches, but they were dealt with quickly and to everyone's satisfaction. We will definitely return to CarMax for our next vehicles.
-
June 2024 by Maxwell Anderson
Justin was extremely easy to work with and helpful in getting my trade in and getting me in a new truck.
-
June 2024 by Mark Eckstrom
Over priced for me
-
June 2024 by cdfreester
Everything from looking for a new vehicle to getting our new tags filed was easy and seamless. Everything was done in a reasonable time. The folks at CarMax were patient and pleasant to work with.
-
June 2024 by Dawn Goucher
So I purchased a mini Cooper from the Carmax in Kansas in April. Before my first payment was due the drivetrain went out on it when I was two hours from home. Jordan And Taylor at the Independence Missouri Carmax service department calmed me down help me out and got me into a new car lickety-split. I can’t say enough good things about those ladies and how everything was handled by the whole company. I would definitely go there again
-
June 2024 by its a beer life
The receptionist was friendly and attentive, however the weekend wait time was long, so we ended up buying elsewhere
Great selection of cars though. Perhaps going on a weekday would be better
-
June 2024 by Unknown Ajmc
Management is terrible. I went in today to test drive a couple of different vehicles and hopefully get one for a 24hr test drive so I could decide if I really liked it or not instead of the typical 20 minute test drive. One was a truck, and one was a sports car. I took both out for a short test drive to make sure I liked the both of them. I loved the mustang, so I asked for a 24hr test drive in it, and was denied due to it being a sports car, which that I understand. Then I asked about the truck, they denied me because I was "all over the place" and I "needed to make up my mind". Keep in mind, I wanted BOTH vehicles. I would've been paying cash for them, so after I got denied I took to here to warn you guys about my experience here. DONT GO HERE AND WASTE YOUR TIME
-
June 2024 by Heidi Pitre
After many frustrating trips to different car dealerships, I finally went to Carmax. It was the most stress-free car-buying experience I’ve ever had.
