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September 2023 by Al Felman
I have rented several time over the years. Great service.
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August 2023 by Patti Lamping
Run don’t walk. We reserved a truck only to find out they rented to another person before we could pick up at the time that was appointed by them and tried to pawn off a low standard vehicle. Never again! We had to postpone our trip.
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July 2023 by michael robinette
Good location. The staff was very friendly and helpful. Checking out the person on the desk made sure we carefully documented all the little dings in the paint (not that there were a lot), and bringing it back the staff member checked to make sure that the chip in the windshield was already there. (It was.) Also, it just occurred to me, they didn't aggressively try to get me to take their insurance or refueling. The person asked if I wanted insurance, I said I was using mine, and he said cool. I don't think I've ever left a rental desk without feeling like I fought a battle over not raking their insurance.
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June 2023 by Samer D
Very clean cars, friendly service, will definitely rent again. Manager was super helpful.
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May 2023 by Brett Busenitz
This place is so poorly taken care of. The parking lot looks like it belongs in a war torn country. I think the owners of this place just gave up a long time ago. Stay away!
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April 2023 by Robert Beck
Two rentals, two bad experiences. First one, they had the correct vehicle but they had completely saturated the carpet with some INSANELY strong-smelling air "freshener", and then blamed it on a renter and said there was nothing they could do. It doesn't matter who did it, and there IS something they can do--they can shampoo it out. Pure laziness. Second time, they didn't have the vehicle I had reservedweeks in advance, and the woman acted like I should just be ok with that. I had specifically reserved an SUV because I was traveling to a distant and very snowy place in the middle of winter. They gave me a minivan instead, called it an "upgrade", made no apologies, and refused to make it right. I strongly safest that you pay a little more and go with a more competent organization.
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March 2023 by Bud Erickson
We booked a car and confirmed only to find out that there wasn't a car available. Not only did we Uber to get there and back to our original location ( out 80.00 dollars. But the staff a female who claimed to be manager was extremely rude I would never go here again and advise highly to anyone planning on it!!!!!
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January 2023 by william monie
Place sucks. Prepaid for a rental online and they said they don't accept prepaid rentals at their location because they are privately owned. Idgaf who owns the building you took my payment and it was an option to pay. My recourse is waiting for 3 hours to talk to someone on the phone or eating a $50 cancelation fee. Don't give this place your business they could care less
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September 2022 by Big G tate fan
Reserved a truck like 10 days earlier, moving out the state, from KS to TX, went to pick up , store was closed , called corporate and they say we will call back to see other location available, I'm moving out, my lease will be over tomorrow, just imagine my situation. Dont go ti this place, don't put ur self in a very bad situation.And I Never got a call back by the way ,, so I called back and canceled my reservation, and luckily uhaul got a truck for me available.
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June 2022 by Mana Naing
I pass through the toll way which cause like $10 and they ask me to pay like $120. I call the customer service and they say they will call back and took the money from my card.
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May 2022 by laythywbas
Reserved a truck like 10 days earlier, moving out the state, from KS to TX, went to pick up , store was closed , called corporate and they say we will call back to see other location available, I'm moving out, my lease will be over tomorrow, just imagine my situation. Dont go ti this place, don't put ur self in a very bad situation.And I Never got a call back by the way ,, so I called back and canceled my reservation, and luckily uhaul got a truck for me available.
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March 2022 by Nicole Bauer
I returned a one-way rental here. Had no issues at all. They have a pretty limited space/lot...so that might be part of the cause for issues others are having.
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March 2022 by Michael Kelsay
All rental companies suck! Budget is par for the course. They do have a few friendly employees but the shady practices are very present. Customer service is a joke!
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March 2022 by Donald Lawson
Jace is the man! I'm from out of town and when I went to pick up my one way rental, I had a snafu with my credit card. Jace was patient as I took care of the problem and had my paperwork ready when I got off the phone! Very helpful and professional! If I'm ever in the KC area again (which I'm sure I will be) and need a car rental, I'll give this Budget office my business because they took care of me!
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December 2021 by yasir abdelrahman
They never pick up the phone and once we got there they told us they didn’t take our bank. Wouldn’t recommend
