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February 2024 by Samir Muranjan
Went in to make an adjustment to my car insurance. Jacob was very helpful and helped me make the right decisions. Best of all he was fast and ended up saving me money while still keeping some additional coverage.
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January 2024 by B L.
Save you money. I called for help and they said they would help me in twelve hours. Lol. What a miserable company. Takes our membership money but won't help you when you need it.
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January 2024 by John Oliva
I waited over 3 hours for a tow last night with snow and zero weather. Finally called another tow company. 45 minutes later I was towed and thawing out. I have premier AAA service and they said I should look on the web site and get a reimbursement form. They will consider it. What happened to AAA?
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January 2024 by Michael Reilly
Harris felsen was a in non-communicative disaster for my 5-6 yrs he was my agent. Phone, email no response, unless I threatened to cancel (20 yrs @ aaa). As another review said they wouldn't have him empty his trash, I Agree!! Don't walk away from this guy, RUN! A disgrace for a good ins company!
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December 2023 by Kaitlyn Heiling
Don’t use Triple A. That’s all.
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November 2023 by kars karishore
I'm really happy to have AJ be our travel agent! We were undecided on many destinations. She did not try to convince or sell us to any place in particular. She went over our interests and desires of where or what we would like to experience during travel. Then AJ picked out options that we may be interested in. We went home and literally called her the next day to book our trip! We absolutory will use you again AJ Johnston!
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November 2023 by Paulina Henderson
When it comes to Car Insurance, I would definitely not recommend calling this AAA location. Very sarcastic employees and if they don’t know the answer to your question, expect them to transfer you to another agent or hang up.
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October 2023 by Will Barrows
Had a billing issue with my existing car insurance. Talked with Caitlin M. It has been seven business days and have not received a response. I contacted her supervisor, Austin H. and have not received a response from him either. Dismal customer service.
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August 2023 by J Byler
Horrible customer service. People sitting around looking at their cell phones.
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July 2023 by Tyler P
AJ has booked my travel on many occasions and has done a phenomenal job. Please don’t ever leave this location! I don’t know what I would do without you! Wish I could give more than 5 stars!
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June 2023 by Luke Chang
Not a AAA member, but I stopped in for an International Driver’s Permit (IDP) and the experience and service was exceptional. I walked in not knowing what to expect but Cindy took cared of everything. I was greeted with a smile, was asked the reason for the visit, got my picture taken, got my IDP, paid the fees (as of June ‘23, $15 photo/$20 IDP), and was on my way. From the time I walked in, to the time I left, it was around 10 mins (noted that there was no lines when I entered ?).
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June 2023 by Roque alvarez
Can’t get people to answer the phone. They will keep transferring your phone call to someone else until you go to a voicemail
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June 2023 by Katie Desbois
I went to this AAA location to get an international driver’s license. The woman who helped me was amazingly efficient and friendly!
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April 2023 by Donna J.
No I wouldn't recommend this office or the agent Harris Felsen. I requested quotes from several insurance companies I received a response from an agent at AAA but somehow this Harris got my information and I assumed it was the first agent that contacted me wrong. It's been a nightmare of miscommunication with prices and this guy doesn't listen to anything I've said to him and his last two emails to me after I questioned why my monthly rates are higher than quoted were far from being on a business level to the point I'm going to cancel my Life, Roadside and Car policies. I don't appreciate the vulture mentality and disrespect when it shouldn't have been his sale to begin with.
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November 2022 by Chantell
Locked my keys in my car, and they came within 17 minutes! I loved it fast service! Took 5 minutes to open my door so I can get my keys! Mind you I locked my keys out the next day! It was one of “those” weekend where I kept getting out without taking my keys out! Proud to be a member!!!!!!!!!
