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July 2023 by Rebecca Tacker
Love the osawatomie branch!!! Employees are amazing ?
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July 2023 by LeeAnna Hall
Alaways nice
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August 2021 by Michael Ewing
Whoever thought it would be a good idea to have a call system set up where your only option is to leave a voicemail should get out of the customer service industry and go do something else.Imagine if you had a 30 minute window in a day that you needed to get in contact with your bank and the only option is to leave a message and hope that someone gets back to you in time before that window expires.One of the biggest reasons ive stayed with this bank for years and have even taken car loans through you guys (that ive paid off) and I have a first option bank credit card is due to the local customer service. There are thousands of banks out there offering the exact same service you guys are so if this is the direction you guys are headed, people are not going to stay with this bank or sign up.
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April 2019 by Dustin Brinkerhoff
Great bank!
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February 2019 by S. Burgoon
This is hands down one of the best banks I've ever had interaction with!! And my banking agent Morgan is absolutely fantastic!!! I really enjoy the personal touch this bank offers instead of just treating me like another number in a assembly line!! I look forward to many years of a long relationship!!!
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December 2018 by Hannah Wastlund
This has been my bank since I was a young teenager. Working with them has been amazing! Everyone there is so kind and very helpful. Highly Recommend!
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October 2018 by Mark Govea
Small town bank, always giving back to the community. A very friendly, professional staff always greeting you with a smile.
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July 2018 by Jennifer Fox
They give advances off of your credit card with no fees and was able to notarize a letter for me also no fee
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April 2018 by Michael Moon
Friendly. Locally owned and operated.
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January 2018 by Wes Duncan
First Option Bank is a great local business that contributes a lot to the community. Their customer service is always top notch, and their products are exactly what you'd expect from a quality bank.
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August 2017 by Devin Alters
Terrible bank. Mark, the guy in charge, doesn't seem to want to help customers with disputes of any sort and will point the finger in every direction besides the banks. I would never bank here and have heard nothing but terrible experiences.
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July 2017 by Shelby Allen
**First Option Bankers** I had a horrible fraudelent experience here that the bank has now told me I will have to face a $1700 loss.. - I was hired through care.com to be a pet sitter and was written a check for 1950 00. I deposited the bank and 24 hours later the bank sent me a statement saying the check was approved, processed and deposited in my account for use. I even called and asked about the check and was told the check was processed and I could use the funds.... 6 days later I was called and told the check I had cashed was fraudelent and I now owed the bank $1700. The bank informed me that when I started my account in tiny font at the bottom it says checks not covered and the only fraudelent charges it covered were if someone physically stole my debt card... This is what I get for using a small town bank 😠someone stole my routing numbers last year in CO when I had banked with US Bank and they refunded all of it and went after the frauder 😡 First Option also informed me this happens weekly to them and people have to pay it back in payments because they don't read the small print! Just an FYI to all of you ppl who bank there, I wish I would've known this before....
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January 2013 by joanna laughlin
friendly service. great hometown feeling
