The United States Postal Service (USPS) at 15050 W 138th St provides a range of postal services and is known for its secure and reliable delivery to every address in the United States. This location features walk-in passport services and a spacious environment with many PO Boxes, making it convenient for customers to prepare their packages for shipment. While some reviews highlight negative experiences with mail delivery, particularly involving specific carriers, others praise the quality of customer service provided by employees like David, who is noted for his efficiency and friendly demeanor during the passport application process. Many customers appreciated the helpfulness of staff members, including those who assisted with package issues or answered questions about postal services. Despite occasional complaints about wait times due to staffing shortages, overall, visitors report positive encounters at this post office. Many feel welcomed and well-treated by the staff, creating a pleasant experience. In summary, while there are mixed reviews regarding delivery issues, the customer service at this USPS location receives commendations, contributing to a generally favorable impression.
Have always loved this location and don't understand the one star reviews. If you get in line behind 15 people, you're going to have to wait just like anyone else.
August 2025
This is the largest post office I have seen! It seems that this location gets lots of bad reviews, but I have never had a negative experience here. They have tons of PO Boxes and lots of space to prepare your packages for shipment. It is easy to park and exit as well. I will continue to come to this location instead of... read full comment
July 2025
Several residents packages all placed in one postal bin. It took over a week to get packages to correct recipients. Unacceptable. The mail carrier is always on her phone while placing mail in the boxes.
