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January 2024 by Kerri Arnold
Eric is very helpful! Clean store, quick and easy!
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November 2023 by Nicholas Schober
Same story as many others on here... terrible customer service. The paint didn't match, and they were not willing to help find a solution.
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November 2023 by Molly Heinlein
Edited to add response to owners response-Dear owner- I do not feel that your prices are too high, but that I was lied to and sold 2 gallons of paint because that “is the smallest quantity” available in that color. I was given the discounts and sales offered, but my total was still $107. If the manager had been honest, and actually listened to what I was asking for, he could have sold me a quart or pint! BUT SAID IT WAS NOT AN OPTION! Had he made the color in the size requested, my final price would have been $20. Additionally, I did go to the store and talked to the manager 2 hours after I bought the paint. He was condescending and acted like we had not had the conversation about what I was needing and said “that was a conversation we should have had when I bought the paint!” But IT WAS! I was lied to and sold a much larger quantity of paint at a much higher price because I was told it was my only option.He refused to return the paint even though his lies are what sold it in the first place. I have been a loyal customer of Sherwin Williams for over 20 years, but will now go elsewhere. If I can’t trust the MANAGER to run an ethical business and not lie to sell more product, my money is better spent with a different company.Original post-I was oversold and the manager is not willing to make it right. I went in asking for the smallest quantity available of 2 paint colors I had previously purchased from this store to “touch up” a few nail holes. I was told the smallest quantity the paint colors come in are 1 gallon. I purchased both colors but didn’t feel right about the $107. I decided to dig around and found online, samples are available for $9 each at the same store, in the correct colors and finishes!I just went to the store to ask to return the gallons I bought due to buying them under false statements, but the manager (who is the person who sold me the paint this morning) said the “touch up” paint samples won’t match exactly. I said it was just for a few nail holes and it wasn’t worth the $90 difference. He said it was a conversation we should have had when I purchased the paint… but it was! So now I am out $107 dollars instead of $20 because they refuse to take back the 2 gallons.Yes, I know the policy is that tinted paints are non-refundable, but I feel I was lied to and oversold based on the information given of “the smallest quantity these come in is 1 gallon.” I should have listened to my gut and not been so gullible. Lesson learned.
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October 2023 by AK
Nice people
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May 2023 by Dennis Wright
I hope you are not in a hurry if you come here. They are very slow moving
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March 2023 by Bob Moore
Customer service is horrible!!! Purchased paint to touch up a wall and it was to dark. Told me I was out of luck. Have to paint the whole wall. Eric was I was talking to!!!! No help what do ever. Out 35 bucks for a qt of paint.
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February 2023 by Ryan Davis-Pickens
Very helpful staff that walked us through our options.
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November 2022 by Heidi Welch
RUDE!! I have gone to this store for years and I won't go back in again ever. I am so sick of NO customer service and rude employees. Not a contractor account but will not step foot in this store again. Walked out without purchasing a thing. One word answers, I was obviously a bother to this girl. Unfortunate....
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September 2022 by Ryan Anderson
I give these guys a extra star becouse they say sorry when they say we don't have that.
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July 2022 by Sean McGirk
Extremely unhelpful. Eric was rude and didn't have an once of understanding and didn't take time to find out what the situation was. He was clearly irritated and short. This place should take a course on customer service.
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May 2022 by Nichole Caldwell
Worth the drive to the other location at 135th & Pflumm. Not very helpful staff at this location
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August 2021 by Joanna Jacobs
Eric at this location has an attitude, he first called us liars about having asked for a certain type of paint and then instead of exchanging the product for the correct product decided to say we were driving him nuts and told us to leave the store. Long story short we got clumpy paint and tried to take it to him to have it fixed. I called corporate and waiting on a response currently.
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August 2021 by peggy cobb
I needed the paint matched and purchased right away, which is something that the first store I went to was unable to help me with. I received friendly and speedy help as well as a quality product.
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August 2021 by Juan Carlos Capetillo
I walk in with a few questions about the project that I working on it and they answered all my questions about the paint quality!!!??
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August 2021 by Andrew North
Great staff very helpful
