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November 2023 by David Czernik
Very charming and kind staff to efficiently and affordably vaccinate and provide a cursory exam to my dogs.
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August 2023 by Jennifer S.
We left speechless:Today along with my daughter and 2 young grandsons entered the store with plans to purchase a small starter fish tank and a few fish for my grandsons. After inquiring & asking for advise from "Terry" an associate working in the Fish Dept about what type of fish we should get for the tank we picked out, she not only discouraged us from buying any fish & said we should choose a different kind of pet and then proceeded to insult us by telling us we were being inhumane if we chose to put more than 1 fish in the tank we wanted to buy and she also refused to sell us the 2 fish that we told her we wanted to purchase. She also said " what are you teaching your kids" when we told her we just wanted to get a small tank for 2 small fish so the kids would learn how to care for a pet. Her personal opinions were offensive and very hurtful. My 6 year old started crying and said he didn't want it happen like this when he came to buy a pet. We left the store very disappointed and dissatisfied with this service. I am still in shock by this whole occurrence. I understand this persons advise, but offending us was unnecessary and unprofessional by all means.
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July 2023 by Tabitha D.
had a horrible experience at @Petco. I asked 15 minutes before they closed to get some fish for me and no one came. I asked twice and was told they'd be with me in a moment. No one came. I have a reef aquarium and was planning to get several saltwater fish and live rock. I've spent over 1K there in the last 2 days but I'll be taking future business elsewhere.
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November 2022 by Rachele Hogard
Do not ever trust these people to take good care of your animals. They are incapable of properly restraining an animal, especially cats, and will likely injure them in the process. I've never had an issue getting my cats vaccinated but these people refused to vaccinate after a single try because he escaped the (improper) hold the vet tech was doing. The veterinarian was scared to try again because she didn't want to get scratched. Poorly trained technicians and not a good veterinarian. Not to mention we waited 30 minutes past our appointment time just to not even receive the services we needed.
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February 2022 by Denise Stoker
good small pet items to choose from including the item I got today
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May 2021 by Gretch Gretch
I don't understand how Petco store in Hutchinson, Kansas, can ban a dog from the grooming department. I am not the owner of the purebred German Shepherd. I took it to be groomed and asked the dog to be shampooed and to trim under the dog's belly and behind the dog's legs. The owner was shocked to see that Petco had shaved his dog. I contacted Jazzmine Petco's grooming manager and Jennifer Norberg, general manager/manager of Hutchinson, Ks store. I asked why they shaved off h
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January 2021 by Teressa Moore
Always great service no matter what my pet needs.
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December 2020 by Randy M.
Usually we use Petsmart or another local groomer. This time we went to Petco down the street from us in Olathe. We have a beautiful rust colored golden retriever in his later years. Anyways We go to pick him up yesterday and they buzzed him. Both coats buzzed off leaving him only 1/4" to 1/2" of fur for winter. They hit a few small growths he had that should never have been touched so he was bleeding in multiple places. After all this the manager says, "That is how they usually do it". Buzz a golden retriever? Simple google search can give you a lesson if you are uninformed. Needless they denied even giving a refund (which of course won't be bring our dog fur back, but no way we should have had to pay for such a terrible service. They ruined our poor dogs coat. Never again. Terrible place. Terrible management. Save yourself and your pet.
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November 2020 by Kristy Sharp
The salon manager was absolutely amazing at making the first experience for my dog to get her nails clipped a good experience. We will be back.
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October 2020 by Francesca Heh
They took really good care of my dog and cat at a price I could afford. Thank you so much for keeping my pets safe another year. I also got a detailed email copy of both of my animals' checkups and vaccination/test they did and prescription.
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September 2020 by MsShannonF
Affordable pet vaccinations
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March 2020 by Rich Troxel
My dog injured herself at this store during a Vetco event. The staff immediately took charge of the situation, took both of us to the nearby Vet Hospital that they use, and even paid for all the bills! They were outstandingly kind and caring! From the manager on down they were awesome! My dog is absolutely fine now...Words cannot express my gratitude. It has always been a great place to shop, but now it has gone to an even higher level - they are the best! THANK YOU!
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February 2020 by Daphne Griffin-fry
The grooming services are terrible! Walk ins get treated while your dog with appointment sits in a kennel for hours!
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October 2019 by Kim J.
Check your pets food BEFORE you purchase it. I placed an online order to be picked up at the Olathe store so I did not have to wonder through the store and pick up the 3 different bags of dog food. Thought this would save time but after driving to the store and picking up the food then going home to put the food into the containers I have for them, I found that one bag was missing the seal. I did not notice this right away because I was cutting the bags open to make it easier to pour into the containers. When I went to pour the Science Diet food I noticed there was a old plastic cup in the bag! I looked at the seal and noticed it was missing. I weighed the bag and it was almost half gone! My guess is someone returned this food and the employees put it back on the shelf! So instead of saving time by purchasing online it took me 2 trips to the store. Lesson learned, don't let the employees pick out your food. The cashier I returned it to said they should have seen that the bag was previously opened. I am sure if I would have picked it up off of the shelf I would have noticed. Back to purchasing my food at Chewy.com
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April 2019 by Maria O.
They say they cut to your dogs breed haha nope they buz any dog. The Management sucks they promise you a call back and never do. They would rather hang up the phone when you try to talk to them than actually assist you. If I could leave negative stars I would. NEVER USE THEM!!