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September 2023 by Henric Lee
very convenient
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April 2023 by Erin Y.
I have used the print department numerous times to bind notebooks for our homeschool that I have purchased and printed myself. This time my order was bound incorrectly and the store called to explain the situation. Without being asked, the store manager then proceeded to purchase the digital file himself so they could reprint and rebind according to how I wanted. That was not a cheap digital file. When I went to pick up the order they did not charge me for the binding either. This is top notch customer service which is extremely hard to find these days! Use the print department!!!
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March 2023 by Bishop Ernest J.
Office Max In Olathe Lauren was amazing in the Print Department. She Loves what She Does. Very Professional and Creative. Always Consistent in Completing My Orders. A Model Employee and a definite Asset to The 119th Olathe Location. I received Positive Input from Yelp. Most Viewed Comment Section of 2023. Thanks for a Great Job and Well Done. Five Plus Stars. Please Continue your Magnificent Customer Service and Keep Spreading Your Passion to work and Great Work Ethics. Thanks to you more Business coming to your Location: Sale 6374-4-4320-652567-22.12.2
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July 2022 by Sandra R.
This store is always a mess. Today I placed an online order for curbside pickup. I got a text saying that my order was ready. I get there and they can't find my order. After 10 minutes of searching, they found it. No apologies.
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January 2020 by Cynthia C.
Once again this OfficeMax is the WORST AT customer service! I walk in and there is NO ONE else at the print center so I ask the guy behind the counter if he can print out two prints for me and he tells me two hours! Now I would understand if it was big order but I know from Experience that it literally takes two minutes to pull the email up and to hit the print tab! So I ask to speak with the manager and he tells me the same thing that they have all these big orders. So what your telling me is the two copies need to wait behind the orders of hundreds! We are talking about two minutes of your time and I explained they were for a job that I needed now. Please... this is ridiculous! Two minutes of your time! What BS!
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October 2019 by Rob F.
Mention of being a FedEx shipper yet they do not have any fedex shipping supplies. Was told to go to the entrance to the fedex box and look there for supplies. Nothing but labels. Very disappointing. They have really went downhill since the merger with Office Depot.
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July 2016 by Ben S.
I'm not sure that I understand how they keep their stores open but I do appreciate them when I need something and don't want to wait for it to arrive from Amazon. I'm always surprised how few people are ever in these places. I visited this location because I needed a pen to replace the one I've kept in my padfolio for a couple of years but which mysteriously disappeared recently. I didn't find exactly what I wanted but what I bought is good enough. Young man who helped me didn't really know what they had to offer but was agreeable enough.
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October 2015 by B S.
They couldn't ever seem to follow up as promised or get our printing orders correct (part of the problem is due to too much staff turn over). We'd place an order and 2 weeks would go by with no contact, only for us to call and have them state they had no record of our order. Was put off that when the manager became involved she didn't bother to apologize or seem to care.
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August 2013 by Kev L.
The products and selection suck in comparison to Office Depot and Staples, but they do seem to have really interested customer service folks. I never have to ask for help, and answers to questions unknown are always researched. the rewards program here is much much better than Office Depot's
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January 2013 by Billie H.
I generally come here for their fax or copy service, but if I am wondering the store in need of something else the staff is always very helpful and friendly in helping me locate what I need. They are also great in helping with any questions I may have. The store is very clean and well organized. Like I said I generally use the fax/copy service and give a huge thumbs up to this portion of the store. The employees who work in this area are always very helpful. They quickly assist you and take care of any needs so you do not have long waits. They are always exceptionally friendly.
