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June 2024 by B D
I got accessories with my truck and they had some ready the next day. Very fast and friendly.
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October 2023 by Adam J N.
McCarthy Chevrolet in Lee's Summit is unprofessional and there lack of customer service is terrible. I regret purchasing my 2023 Chevy Trailblazer from them. Do not go to them, go to any other Chevy dealer.
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September 2023 by Jenny G.
Have had nothing but poor experiences since buying from McCarthy - the sales guys were friendly but the service department is horrible to work with. Never nice to talk to and somehow always running extremely behind. Have had to reschedule an oil change 3 times and finally got an appointment where I was informed it would take at least 2 hours.. for a scheduled oil change. Don't waste your time here.
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April 2023 by Chad H.
I took my truck to McCarthy's service department to have my radio fixed after another local dealership messed it up and then claimed I needed to buy another radio for it to work again. I explained the issue to the service rep, Jordan, took down all the information and worked with the techs to get it fixed. They were able to reprogram and calibrate the system and have it working again. I will definitely bring my cars back here in the future!
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January 2023 by Taylor C.
DO NOT DO BUSINESS WITH THEM.I purchased a used vehicle through Jamie in 2020 and it has quite literally been the worst financial burden I've experienced in my life. I was 20 years old at the time and was completely and utterly taken advantage of. I felt pressured as soon as I got to the sales department to sign the documents. I wasn't verbally explained any of the paper work and felt as though I was too rushed when trying to read the contents of the financial agreements. I had family reassure me that these people were friends to them outside of this dealership and were "trustworthy" and even then I still got scammed. I didn't even make it 2 years with the vehicle before the engine locked up earlier this year due to a recall from 2018, later called a "product improvement" where no one is apparently held responsible but me. Mind you this recall or "product improvement" was 2 YEARS before I purchased the vehicle. Why was this not taken care of? Why was this not made clear to me? Why was this car even being sold? Why is it that neither this dealership nor the manufacturer are held responsible? These people do not care about their customers.. They care about hitting their commission and they care about their pockets. I am now upside down $12,000 and still paying over $300 monthly for a car that does not run. 9 months now without a car, countless Uber trips and rides from friends and family. Do not step foot or trust anyone in this dealership and please do not make the same mistake I did.
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December 2022 by Nic N.
Ethan was amazing! Sold us our 2nd used vehicle 1st one 4 years ago. Stayed late on a Saturday was happy to do it. Finance was helpful not pushy! Had some issues called him back took care of all of them in 3 days even with ordering parts. I saw some negative reviews but our experience has been great. Better than any other dealers I've dealt with.
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December 2022 by Sherrell C.
I certainly had a horrible and demeaning experience with the McCarthy Dealerships. I started with Tyler Bradley from the Chevrolet side. When he was sure he was selling me a car, his behavior was friendly and compassionate. I test drove to Hyundai vehicles with him. Upon looking at the price tag I saw an additional up charge of $1500 for dealer options. I asked about the options and specifically stated that I wasn't interested in floor mats one oil change and a sanitation package for that price. I also explained that I didn't reside in KS, so there would be no need for me to purchase anything at that cost that was KANSAS centered. He quickly said that I could purchase it and possibly transfer it to another vehicle. Again, I declined and said it was a deal breaker. Why would I pay that much for something I didn't want or need and was selected by the dealer. As you can see in the text I stated several times that the $1499 was a deal breaker. After asking to have my charges itemized, I saw the fee was included and was told it was not going to be removed. I said that was fine and I was returning the vehicle. I was accused of wasting the salesman Tyler's time. Well he was getting paid to work that day and all other times we talked, texted or emailed. When I arrived to the dealership, Tyler Bradley came to the dealership to confront me. The first words out his mouth was "so you was scared to face me, why didn't you bring the car to Chevrolet." I simply said we got the car from Hyundai. He continued to be loud accuse me of wasting his time and said he did all this work for me. He claimed to help me with my taxes because I was a Veteran. I spoke one time to let him know he didn't help me with any benefits that I earned as a VETERAN. While he was being belligerent, loud, and disrespectful not one employee asked him to stop or to leave. I held it down on my own. It was mortifying but I'm not one to back down. Within a day I communicated my issues all the way to the GM Tyler and only receive a call back after I posted my first Yelp review. In exchange to remove the review they offered to make it right by waiving the $1499 fee and by giving the commission to a new sales lady who was very nice. I reside in VA. I told them several times I would not register my car in KS nor did I reside in KS. All of my financial documents, check stubs reflected current info as well. I signed the paperwork after reviewing it very carefully. It still had the $1499 fee as well as the KS taxes. It took a managers approval to remove promises. It's now pass 60 days since I purchased my car. My temp tags have expired. While waiting I was sent text stating that I needed to call the dealership before they would use other option to get me to comply etc. the band said Tyler so I immediately locked the messages. I had no desire to speak with any of them so all calls were blocked as well as emails and text. After finally calling to reach out about my paperwork Jordan the finance guy left a message to say that I owed them $3300 sales tax for KS since I didn't pay them. Clearly I was in a bind but there was never a situation where I lied about my residence. Since they insisted that I use my old KS address my paperwork was filed wrong AGAIN. This as their error and they clearly could have contacted me by email or even at my job if this was such a pressing issue. I finally spoke to someone to resign the documents and clear as day TYLER BRADLEY is still receiving or received the commission after he was able to disrespect me be condescending and yell in front of their own staff. Trust me I was in a bind and needed to purchase a car. I did not want to give them my business. I was mortified but desperate due to some personal situations to close a deal and return. I am shocked that they didn't take my complaints serious or even the statements from their own staff who witnessed how I was treated. I'm an Honorable Female Veteran and never spoke out of line. Clearly with most business getting money is the botto
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November 2022 by Mark S.
Beware of this dealership. They are complete scam artists! Jamie is horrible ! He agreed on a sale price of $21,000 and even went as far as to show an official document. Then did a bait and switch because the sale price was marketed up. Kevin in the Financial department took over where Jamie left. He didn't explain any of the financing terms and actively tried to prevent the contract from being read and just said "sign". After these discrepancies were found, this was brought to the attention of the finance manager Ray Payán. He took the time to gaslight the situation and claim that they didn't exist, even after it was pointed out that the numbers weren't adding up. He finally admitted to it after I kept pressing him about it and he promised he would refund the difference of the discrepancy. I just found out that he never did that either. These people are proven, liars. Please stay away, I'd hate for one more person to get taken advantage of and scammed. They literally didn't do anything they promised. STAY AWAY !
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September 2022 by Laura B.
I would give 0 stars if I could. When looking at vehicles the manager at the front desk made condescending remarks like we couldn't afford that vehicle and couldn't sell it in a price range we could afford. Ruben was great and very friendly and did his best to work w us on buying a vehicle. Bought the vehicle in cash and went to go get the title in my name and McCarthy still has a lien on the vehicle that was never paid. A waste of my time. Don't buy a vehicle here unless you are looking for a headache and enjoy wasting your time and money.
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August 2022 by Rhys G.
I brought my car in completely fine to get free RECALL work/maintenance. When I get it back it wasn't drivable by any means necessary the engine was all messed up and so we're brakes. They refused to take responsibility, so anything to right the situation, and in the end I was forced to sell the call for $500 and buy whole new one (obviously went to someone else for the sale and purchase). Customer care failed to do their job and I was talked to disrespectfully or pushed off by anyone I was connected with. Very disappointed. If you have a problem contact BBB because McCarthy will not help.
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July 2022 by Philip Folk
We bought a used Toyota there about a month ago. First it was not properly detailed. Once home, my children found some loose pills/medication on the floor of the back seat. Also there were a couple of issues that needed addressed. They took care of one issue the week after we bought it and told us they had to order the other part. 3 weeks later after no word, Brian the service advisor would not return our calls. Neither would the service manager. I called the Toyota dealer next door and they told us the part Chevy supposedly ordered was only two days out.
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July 2022 by Richard K Dick Farmer
Our experience buying a new car was awesome. Very friendly sales and finance personnel.
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July 2022 by Jenny R
Inconsiderate of your time and no apologies for it. Had an oil change appointment and still did not get an ETA over an hour and half waiting. Only giving it two stars due to being able to schedule online. I would think being a dealership as well youd want to respect your customers time.
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July 2022 by Jenny R
Inconsiderate of your time and no apologies for it. Had an oil change appointment and still did not get an ETA over an hour and half waiting. Only giving it two stars due to being able to schedule online. I would think being a dealership as well youd want to respect your customers time.
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July 2022 by Jenny R.
My car was in for an oil change. Had an appointment. No communication throughout the wait. Waited for over an hour and half and even after reaching out didn't get a response for an ETA. Inconsiderate of my time. We all have to work too.
