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September 2024 by A K
I landed here with my prescriptions after trying to get them all filled through other pharmacy’s, you know the ones. Thank goodness i did and now I see why others come here first. They are always kind and helpful. If they don’t have what i need they explain why and when to expect it. They also have home delivery, which i was unaware of. No pharmacy is ideal, that’s the current state of U. S. subpar health care. HyVee is the best of the bunch, significantly less expensive, as well.
CVS (nice but understaffed and expensive and limited hours like closing for lunch) and Walgreens 24hr (don’t recommend unless this is your last and only option, understaffed, extremely slow, difficult if not impossible to reach a pharmacist by phone, prices vary widely).
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March 2024 by Sam H
Pros: Staff is kind and flexible. Better pharmacists and techs than I've experienced at any other pharmacy. Prices are also significantly cheaper than other pharmacies. They answer phone calls quickly.Cons: The website refill option doesn't always work for me so I have to call. They occasionally run out stock of my medication but they will always direct me to the closest store with stock. The line can also be long but there are chairs to sit in.Overall the customer service outweighs the cons for me. Not every aspect is controlled by the pharmacy. Be kind to your pharmacist!
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October 2023 by Kevin Hobbs
Good pharmacy, now ever, their drive thru seriously damaged my wheel because you can't see the curb as you pull out.The odd configuration of the drive thru makes you cross through an incoming traffic lane to enter or exit it.Highly recommend not to use the drive thru.
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October 2023 by Colin
Have to jump through more hoops with this pharmacy than a tiger does in a Circus. You have to wait days to get your prescription. Don't use this unless you want to sit there and twiddle your thumbs.Carol is great tho!
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August 2023 by Patrick Milligan
Several times it has happened that I will call a few days before my medication is out to make sure they will have my refill ready on the date I am out. I am assured that they will have it ready for me. Then I will call right before leaving to pick it up to confirm it is ready for me and it is only then that they decide to tell me they do not have my medication in stock and they have absolutely no idea when they will have more. How is this okay? What if not having my medication was a life-threatening situation to me? Again - this has happened to me SEVERAL times in the past 2-3 years. Absolutely infuriating and potentially dangerous.
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March 2023 by amy luttrell
This pharmacy is awful. Never have prescriptions ready on time and you wait so long in line. So completely unprofessional. Will be looking to move back to CVS!!
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January 2023 by Einstein
The hospital called in pain meds for a car accident 9 days ago but they still can't figure out how to fill the order correctly, won't answer the phone, and won't return messages. They're harming people. Protect yourself, go somewhere else.
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January 2023 by Michelle Pouppirt
This location has a habit of not notifying customers when their prescriptions are out of stock and they are unable to fill them. They also apparently only “fill certain prescriptions” during “certain times” of the day so it usually takes 24+ hours to get something filled. Save your time and take your prescriptions elsewhere.
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December 2022 by Allen Kirby
Due to the price, Pharmacist tried to tell me there was only one type of packaging it came in, one color box and one size. I have purchased same type of rx from CVS and received samples from my dr to the contrary.I don't mind being wrong but don't call me a liar. This is the second issue of lack of integrity out of this pharmacy in 6 weeks.Is it any wonder this pharmacy hasn't had one positive review in over a year???
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November 2022 by Melissa A.
We're from Omaha, but we come to KC often. We always forget to pack something, or we need a good place to stop and get flowers to take to friends. HyVee is our go-to in Omaha, and it's really nice to have such a nice HyVee so close to where we stay in KC. Part of the home-away-from-home vibe we have going there. Reliable, friendly, helpful, and familiar. Love it!
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November 2022 by Heather Springer
Terrible pharmacy experience. They’re chronically understaffed and customer service isn’t great. They don’t notify customers when prescriptions are filled or unfilled, leading to waiting around at HyVee while they scramble to complete yours and 10 other prescriptions. My insurance rejected my prescription (same one I’ve had for 2 years), I wasn’t called, and was only told when I showed up to pick it up, at which point they had not filled it at all. I offered to pay the difference but they simply didn’t fill it at all. I called well in advance to refill, there’s no reason they couldn’t have called to tell me that insurance didn’t cover it. I’ve worked around their inconsistentes by calling up to a week ahead to get my meds in time, but it’s gotten ridiculous.
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November 2022 by Destiny Talley
ZERO stars. DISRESPECTFUL employees. Always causing problems every time I needed my prescription refilled. They are trash!!!! STAY AWAY
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November 2022 by Rebecca M.
Floral Department did a SUPERB job! I had requested three corsages, and the ladies did a great job making beautiful arrangements that were exactly as I had requested. THANK YOU!
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November 2022 by Pamela Hobson
This location has gone down hill since Matt and Jessie left. The customer service is horrible. They never have my prescriptions stocked and they don't care. I was told that something as simple as my child's Zyrtec is on back order and they don't know when they will have it in. That's just what happened today. I'm so annoyed with this pharmacy. The location is very convenient but honestly I would drive 15 or 20 minutes some where else to have my prescription ready when needed and for better customer service. You guys really don't even deserve the one star
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October 2022 by Joe Z.
WOW... I do not understand how they can do that to a can of gravy. We ordered 3 biscuits and gravy with hash browns, it looks like the missed the park of covering the potatoes too, but the real kicker was sausage flavor or actual sausage in the gravy. It was just flour and skim milk. I understand they have make things to take in consideration of diet restrictions, but wow that was 30.00 down the drain. For future reference if you like food with flavor avoid the Hyvee gravy.
