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October 2023 by hanaa qasem
One of my worst experiences...they made mistakes in every single step of the application. We had to do corrections multiple times, and they never apologised for their mistakes. Employees were very unprofessional and never admitted their mistakes. We had to call 10 times and to visit 3 times to get one person to help us in resending the application. Highly unrecommended.
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February 2023 by Insensitive Jokester
Extremely nice and professional, got my taxes done here and was happy to do it. Kimberly took care of me well, and though there was a slight hiccup, Erin and Barbara were able to help fix the issue. New operating systems are never fun to deal with on servers that seem to work against humans (I love you, Skynet, no slight against you), but the HR were able to overcome it quickly! Keep up the good work!
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December 2022 by Anna Parker
The folks who work there were very helpful and I have been getting their help with my taxes for several years now.
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August 2022 by Heather Mae
I have used H&R Block for many years. This last year was the first year that I went to a different H&R office and was not pleased. This is the office I highly recommend.
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July 2022 by Mark Bly
The tax expert, Frederick Davis, was very helpful, knowledgeable, and prompt with handling my return.
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June 2022 by Caleb Van Tassel
Unprofessional, shady business practices.I went in to get some help with my taxes, spent 45 minutes with an associate who failed to mention it was going to cost $200 for one form. By the end, she told me that's what I owed her, so I reluctantly paid since her services were rendered. Later, I saw on their website they guarantee satisfaction and a refund if you haven't filed yet, so I called to see if they'd honor this and they refused, saying it was already done (I didn't realize they already filed it). Fine. But then the associate tells me I didn't have to pay the $200, and they could've given me a discount for being a new member up to $75 off. Why wouldn't they mention this during my appointment? Why did they hide the price from me until the end? Why didn't they mention I didn't actually have to pay that price? Seems to me their greed is more important than the customer experience. I highly recommend FreeTaxUSA instead, as they helped me with the rest of mine for free.
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May 2022 by Emanuel Mccrainey
I initially filed my taxes with H & R block and was supposed to receive my refund March 25, 2022. I still never received my money and it is May 13, 2022 and I have not been able to get clear answers about where my money is at I’ve been told by several people that they don’t know what to do I have escalated it to the district manager and she doesn’t know what to do I have paid them for their services and still haven’t received my refund. Everyone seems incompetent and I feel like I have been robbed. I have been charged to file my taxes yet I have not received my refund they miss typed my routing and account number and now my money is sitting in a bank account that is illegitimate and nobody knows how to get the money disperse to me or rectify resolve the situation including people that are more high. Horrible customer service, the staff would not call back when they said they would.Had to report them to BBB. 100% would not recommend HR block. I called back today and HR block was still unable to help after calling the number below. My point exactly. Don’t ever spend your time or money with this company.
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May 2022 by Samuel Israel
The representative was very accommodating!! Very patient and professional.
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April 2022 by Jason Gregg
Heather was very professional and was able to pick up where the H&R Block online experience left off. I would recommend doing your taxes in person vs the online option especially if you are a small business owner.
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April 2022 by Jason G.
After a poor experience with H&R's online assistance, I had to go to see an actual person (long story but don't use the online assistance if you are a small business owner). Heather was attentive to my needs and heard me out about my terrible experience with online assistance. She was able to get my taxes done in about 1 1/2 hours. There were some issues after we filed but she also worked with me on those issues too. I would recommend coming here before you even try to do your own taxes.
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March 2022 by Cheryl Schawang
Donna's preparation is excellent every year. She is knowledgable and very friendly. We ask for her every year.
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March 2022 by Tammy Maberry
Because Julie Morris is a great person and really works with me on appts scheduling and most of all my taxes are done with care.
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March 2022 by Kristi Ogle
Donna Heer is the best and always loook forward to meeting with her annually.
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March 2022 by Paul Sutton
The nice lady who help me. The price was a little high, which why its a 4 not a 5
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February 2022 by Loyda Suazo
The tax professional is excellent and her skills are the best , she is kind , respectful and fast . Explain everything easy .
