-
August 2024 by Jack Adam Jr
Sarah and Her / Their team at the Olathe location did a GR8 JOB!! They did a great job of taking care of my questions & concerns of PDR on my 2023 GMC 2500HD AT4! I have never had Paintless Dent Repair done before. I took it to Sarah after the golf ball size hail that we had in March. My truck got pounded hard & it looks new again!
Thank you Sarah!! I appreciate all of you!
-
August 2024 by Shauna Robinson
We took our car there after going into a ditch to avoid hitting a deer. Our insurance totalled it out, but they were super friendly, explained the process and made sure we didn't have any questions. They also have Rhino, who kept us company while we waited for our rental car.
-
March 2024 by ok yes
Car is better than ever
-
March 2024 by Nina Gervacio
Love it
-
November 2023 by Tayler L
This is the worst customer service I have ever had. if I could I wouldn't pay them a dime but Gecko sent me here for my mercades because it got keyed. It took 3 weeks for a keying on one door panel and I was hung up on on the phone multiple times every time I call it's always with a attitude and they always make excuses also the blonde estimator in the front left corner when you walk in is horrible she was the worst of them all the way she treated me and my family is ridiculous maybe have some respect when you serve the public. Also keep in mind they broke my lock to my door and had to ship it to Mercedes Benz of Kansas City and at this point I have not had my car for 5 weeks over a keying, absolutely ridiculous. 0 stars ??
-
November 2023 by Alaina Danielle
******Update: I was contacted by Jason with Gerber Collision. An explanation was given to me and “updates” were given to other people calling, which was not me. However he apologized for the oversight.Gerber Collision and Glass exhibited the absolute WORST customer service and communication I have ever encountered. My calls are never returned and when I call back for an update on my car, I am told the “Estimator” is busy, at lunch, or with a customer. No one knew where my vehicle was taken due to Gerber breaking the door. Apparently it was taken to a different dealership than we were told it would be taken to. It has now been a week and no update has been provided. In total, it’s been over 3+ weeks that we’ve been without our vehicle. That is unacceptable. Y’all really need to work on your communication and customer service because it SUCKS!
-
November 2023 by Alaina D.
Gerber Collision and Glass exhibited the absolute WORST customer service and communication I have ever encountered. My calls are never returned and when I call back for an update on my car, I am told the "Estimator" is busy, at lunch, or with a customer. No one knew where my vehicle was taken due to Gerber breaking the door. Apparently it was taken to a different dealership than we were told it would be taken to. It has now been a week and no update has been provided. In total, it's been over 3+ weeks that we've been without our vehicle. That is unacceptable. Y'all really need to work on your communication and customer service because it SUCKS!******Update: I was contacted by Jason with Gerber Collision. An explanation was given to me and "updates" were given to other people calling, which was not me. However he apologized for the oversight.
-
November 2023 by Kulbir Singh
There employees very bad with mangers tooVery stupid behavior, this not Gerber this is garbage
-
November 2023 by Mark McKelvey
Great experience.
-
November 2023 by FRANCISCO GONZALEZ
Great work...
-
November 2023 by Anastasia Kettler
Very helpful and patient with each step.
-
November 2023 by Kent Rockwood Tyler
I feel very confident in this business. I've been treated so kindly.....I'm sure they'll do a fantastic job.
I'm very grateful to them.
-
November 2023 by Natalie Sowards
We took our car to Gerber Collision after an accident and the front bumper has now fallen off twice since they repaired it.
-
September 2023 by Marlin Fields
Not the odeal situation...BUT if you have to go get your car back to normal after an unexpected accident...this is the place! The staff is amazing and very helpful!!!
-
July 2023 by Edmund Szubka
My car was handled professionally, quickly and to my satisfaction
