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December 2022 by Treasure Seeker
My girl Jenny always provides amazing customer service and a welcoming smile. I’ve been here for 25 years and wouldn’t bank anywhere else!
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October 2022 by Fitness 4you
Don't honor their promotions. Poor customer service.
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March 2022 by Art Gilbreath
This is a fantastic crew at FNBO. I recently started a business and they have helped me through the setup of my account and helping me with depositing/retrieving money throughout each week. The conversations we have make me feel at home every time and their customer service is TOP NOTCH. I definitely recommend banking with FNBO, especially this branch off the corner of 135th and Blackbob.
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December 2021 by TheBengaul
My bank for almost 20 years. Love their service.
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August 2021 by Grace Muturi
Shirley Viduya exceptional, professional and absolutely wonderful. Highly recommend her services @FNBO.
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January 2020 by Eileen Clare
I tried to pay my safety deposit box bill by phone with a credit card. I was told the bank doesn’t take credit cards! So I came in person at about noon to pay and ask some questions about my account. There were two tellers and zero bankers in the offices in the lobby. I was told to take a seat to speak with a banker. I then waited for over 30 minutes, no assistance. When I went up to the teller and asked how much longer I was told that the banker was at lunch.
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December 2019 by Ryan Maher
Everyone is always very friendly and greets me by name when I come in. Very good customer service!
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October 2019 by Alan Rosegrant
My wife and I have always been treated with kindness and professionalism concerning our banking there. We would go nowhere else.
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September 2018 by Jean B
I just spoke with a telephone customer service representative from the bank who I found to be rude and abrupt, and interrupted me repeatedly when I tried to explain my problem to her. I then spoke with a CSR from their first National Credit Card company who did the same thing. And they did not help me with the problem.
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May 2017 by Kayma Herrold
Wonderful people whom are always very helpful. They do the details perfectly that other branches don't know how to do. I've banked through many places before and they are by far the best.
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June 2016 by Grant Damas
Had an account here for years. Not a bad bank, but you'll get better rates at online banks like Ally. Some people like the physical location though, I guess.
