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November 2023 by Dave Monteil
This Bank is Awesome you'll always be Welcomed by Staff no matter how busy it is. Layed back establishment but quick transaction. Always warm Cookies and Coffee
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September 2023 by Robert Cheruiyot
The CU is big disappointment. My online transaction was flagged for “suspicious activity.” I called the number provided to verify my transaction(s) and thought all was well. I then tried again to complete the online transaction. Unfortunately, the transaction was not successful and I did not get a notification for the “suspicious activity.” I tried to chat with the agent online from the app and he/she/they provided me with the 800 number. The number kept me on hold for about 15 minutes. I’ve been given a perfect reason to bank with other institutions with better customer support. Prevention of fraud is laudable, but it should not be used to impede transactions with your money. Goodbye CACU after 14 years.
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August 2023 by Sydney E.
The ATMS (even the new ones) don't work here. I've been here several of times to deposit cash to which it's never accepted. Whether it's one's, twenty's, it doesn't matter they don't accept it.
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August 2023 by Lindsay I.
I would recommend calling or going to another bank with more patient workers, I am a young adult and I don't understand everything, they are supposed to be there to help answer your questions especially if you have multiple of them and don't understand what they are explaining to you. very rude tone from the employees, act like your the problem when it's their job to answer question about any questions you may have with banking. don't waste your time unless you want to feel stupid and feel like a burden here.
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July 2023 by Loueyee Elbusefi
This branch has worst customer service. Very bad experience
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March 2023 by Joey Simpson
I went here to open an account and Katrina was the best help. She walked me through the account setup and everything. I am very glad that I made the decision to be a member here.
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March 2023 by Caleb Thomas
i honestly love this place, they gave me a debit card one time
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December 2022 by Katrina M
Atm is a little slow. Otherwise this credit union has good options.
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October 2022 by Yomira Lopez-Mora
I love Community America, but this location's ATM is never working . I work until after the bank closes and when I need to deposit money , it never takes cash only checks. Last time the ATM was rebooting as well. I always give it the benefit of the doubt that the ATM will work, so I make the drive, only to find out I can't use it. Now I'm driving all the way to K7 .
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October 2022 by David Rammit
How is it an ACH that is sent at 10:30 am, to come out on Monday is pending at 4pm on Friday, and then withdrawn in the middle of the night?Checks that would typically ckear the next day always show pending and clear after the bank has closed.
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October 2022 by M H.
Worst branch ever!!!! Unfriendly, unhelpful people. ATM withdrawal doesn't work after sitting in line for TWENTY minutes. Then had to wait another 20 minutes behind just one vehicle in the drive thru
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September 2022 by Chris G
Been meaning to write this review for years. We have almost exclusively dealt with Missy at the Olathe location. I do not say this lightly when I say that she is the absolute most exceptional person we have ever dealt with in business. Missy is outstanding and TRULY goes the extra mile to take care of her clients. We have bothered her on a regular basis for our needs for over 6 years now and she always gives 150%
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September 2022 by Adam Decatur
Online banking down Friday evening thru Monday night! Unheard of!
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August 2022 by Yomira Mora
I love Community America, but this location's ATM is never working . I work until after the bank closes and when I need to deposit money , it never takes cash only checks. Last time the ATM was rebooting as well. I always give it the benefit of the doubt that the ATM will work, so I make the drive, only to find out I can't use it. Now I'm driving all the way to K7 .
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July 2022 by Christina Lungren
ATM was out of Service yesterday (6/10/22), went to hyvee to use my visa debt card. Cause I had multiple debts, my card got a hold on. Called fraud to tell them that it was me using my card but to be on hold for over hour to get no one. Went in to location to see if I can get problem fixed. Spent an a good hour and got ping pongs between 2 people. They refused to help. Went to anther location and got problems fixed, in and out of the other location in 30 minutes. I get it that Saturday