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September 2023 by Roni Covington
I reached out to Bret's Auto works because they work with CarMax in repairing cars sold at their dealership. I told them what the issue was with my transmission;they tested it and gave me a call back promptly to let me know what they found and the estimated time of repair. Matt said it would probably be at least a week before they got a refurb trans so they would probably have my car for a week to 10 days. I actually got my car back 4 days earlier than expected. They found an issue with the wheel bearing and fixed that too. Great service!
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August 2023 by Kerry Lisondra
The Bret’s team is always so friendly, trustworthy and informative. We have taken our cars here for years and have never felt like we’ve been asked to pay for a service that wasn’t needed. We would definitely recommend!Services: Air & cabin filter replacement
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August 2023 by Brenden Lake
I left my car there Monday night knowing they wouldn’t be able to look at it Tuesday after having called and being told that they should be able to look at it first thing Wednesday morning. They didn’t end up looking at it until Thursday afternoon. Once they did actually get it in to look at it the process was relatively quick, albeit a little on the expensive side compared to some other shops I have gone to. I was also not given a call once my vehicle was done on Friday, so when I was given a ride it was a guessing game whether or not I would still be waiting upon arriving.
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August 2023 by Jennifer Hansen
We have used Bret's for years, and have had repairs made on all of our vehicles. Over the past couple years it seems their charges have been high, but we have continued to use them. We recently brought my daughter's vehicle in to have a repair done on the driver's side door when her outside door handle came off. Their quote for parts and labor was $983. This seemed very high and with our past history with Bret's I decided to call two Mazda dealers to get a price on the parts the service advisor at Bret's said were needed. Parts were lower at the dealer and would be received in 1 day compared to 3-5 days. Luther Mazda is making this repair for $432! This is less than half of what Bret's was going to charge us. I will never use them again for any of our vehicles.
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July 2023 by Vanessa Camacho
I was very unhappy with their service. They ended up going through my car looking for my lock key messing up my glove Department lifting up my seats in the back going through the back of my truck all my things instead of just calling me and asking where it was. They even had my AC on while they were checking my truck. Then they called me 30 minutes before they close to let me know what was going on. How was I able to get there in time and they weren't even open on Saturdays I just was unhappy never going back again.
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July 2023 by Brian Parker
I came in from out of town and my vehicle needed work. They diagnosed the problems, gave decent estimates, and on some of the items they even gave a recommendation for a specialty shop that might be able to do it better. I was very impressed and felt very respected as a vehicle owner. These guys are the real deal!
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July 2023 by Dixie Smith
We have used Brett's for the past 3 years. They are thorough and do excellent work. We especially like the live video taken to show you what needs repaired.Mike and Dixie Smith
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July 2023 by Vickie Cromer
My experience was excellent! Bret’s Auto is honest and they took care of my car in a timely manner. The problem was fixed and it was reasonable pricing. I have recommended this auto repair shop.Service: Steering & suspension repair
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July 2023 by Ben Gaeth
Very convenient location, and everyone I have spoke to there is very personable and they do good work. However, the reason for only 4 stars is that I recently was having major work done on my vehicle (over $1000) and I asked if they could grease the zerks since it was up on the lift. They said they could, and told me there would be a charge. I was not given an amount, but I agreed as I did not think it would be too much. Upon reviewing my bill, I saw that I was charged $83 to simply lubricate all the grease zerks! That's just a bit much for a job that should only take 5 minutes to complete. All the work was completed in a timely fashion and I was very happy with that, but was disappointed in being charged that much for that particular work item.Services: Electrical repair
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June 2023 by Sawyer Massing
Brought my car in to have them look at a major oil leak ($50 inspection) and system lights ($150 inspection). They were able to inspect it and call me back the same day we dropped it off. They diagnosed the cause of the leak and said they looked at what codes they could, but didn't feel the car was in a safe enough condition to drive and further diagnose the system lights. My wife and I thought it over and decided we couldn't afford the cost of the repair at the moment. The mechanic was very understanding and did not pressure us at all. Furthermore, when we went to pick the car back up, without me even asking they had taken off the $150 for the system lights inspection since they didn't feel they were able to fully complete the inspection. After many bad experiences, "scare tactics" or other underhanded methods with other shops, this was a positive indication for me that I can trust this shop. While I wasn't able to do the repair with them this time, I know where I will be coming the next time I need a repair.Service: Vehicle Inspection
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June 2023 by suzanne adams
I absolutely trust Bret"s with my car. They are the most honest shop I have ever dealt with. They will let you know what items absolutely need repaired and what can wait. That means a lot. My car dealership had told me i needed brakes right away. I couldn't get into the dealership prior to a vacation, so brought my car to Bret's. Guess what? My brakes were absolutely fine, the dealership was just trying to pad their bottom line. Thank you Bret's for saving me a big expense that wasn't needed!
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May 2023 by Ted Harriman
I had them change my oil, oil filter, and rotate my tires. I also asked if they could inspect the sound deadening material under the body of the car because I accidentally ran over a wooden ladder. Sure enough, they repaired it! In addition, they did a video of their complete inspection of my car and told me that it was in good condition and did not try to sell something that I did not need! This is, by far, the most honest and reasonably priced service center that I have ever used and I will not go anywhere else for service!Services: Tire rotations
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April 2023 by George Olson
Brought in my car for some issues that had developed. I was provided with a comprehensive video going over all aspects of repairs needed. Had great service and work was done in a timely manner. Mark was awesome and helped me navigate the process of utilizing my extended warranty.Services: General repairs & maintenance
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April 2023 by JabinNatalie Olds
We are so pleased with our experience with the Bret's Team! We dealt with Mark mainly. They helped us contact a tow service, (Dale's Towing) and they were wonderful as well, kind, understanding, quick. Bret's got our truck in quickly, very upfront on costs and explanations for what needed to be fix. Water Pump, thermostat and all coolants. We never got the feeling of being taken advantage or over charged, no gut feeling of an issue. Our finally favorite part was visiting the shop in Olathe. It was clean, the men were polite, and they had the local Christian radio station on. As well as their swag pens at the front desk have Proverbs 3:5-6 printed on them. As Believers ourselves with a small business this was heart-filling. Thanks guys!Service: Auto water leak repair
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April 2023 by Nelson Townsend
We take all of our cars to Bret’s! This time we had a car that needed to have its interior door handle replaced. They got it done in a day and explained all my options. Very happy!Services: Auto maintenance
