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January 2024 by jesus salas
Me and my wife were there an hour ago, we were buying 8 pants, 2 for each of us and 2 for each of our teenagers, pants were bad organized and couldn't find sizes needed, asked 3 of the emplyees and received no help, so we had to search our selfs, and one ball heded guy aproached and we asked him for help as well and instead of helping us he told us to leave in a very bad maners, this is not the first time, I entcourage to our hispanic community to stop buying there, that guy seems to be a ricist since just by our aparience he told us to leave. Very bad experience and treatment for a customer.!!
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January 2024 by Karla Godwin
Nor everyone is a size 3 ??
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November 2023 by Steve Chapman
Our daughter needed boots for horseback riding. Didn't have what she picked out on line, but still found a nice pair.
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November 2023 by Heaven Rooks
I went in to pick up an online order and Lucy was more than glad to help locate my item and allowed me to try on! She has excellent customer service! Thank you
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November 2023 by Chris Walls
Nice selection of boots, but not a western wear place. Hard to get service.
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September 2023 by Jack Lin
Super helpful staff. My first time buying work boots and a woman, I didn’t get her name, immediately came over to explain to me the different types and recommended a couple choices which I ended up buying from.
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September 2023 by Sarah
I sent my order to the wrong store and the person I talked to (wish I would have gotten her name so I could tell someone how awesome she was) was so hopefully and nice. It's very rare that this happens anymore. Especially since it was my mistake. I can not express how grateful I am for her help and the accommodation of sending it to the right place.
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September 2023 by Melissa Cerecedes
All workers were so rude. We waited for 25-30 minutes before finally deciding to leave because no one would help us. When we initially came through the door not a single “hello” or anything. Which is fine, especially if it’s a busy day but let me mention that the workers were friendly and said hello to everyone else. Anyways, we went straight to the hats where an associate was helping a couple. We were waiting our turn, even though there were 2-3 workers at the registers just waiting around and talking. My fiancé turned around for a minute to look at something as we waited. When he turned back around, the same associate who knew we were waiting for help was assisting another set of people. What I’m assuming who was the manager since he was wearing more professional clothing was helping other people too. At many times, he seen us waiting and asking for help. Not sure if it’s because we looked a certain way or what it was but definitely never going back there. Definitely will rather make the drive to Cavenders or Nigros!
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August 2023 by Melissa G.
All workers were so rude. We waited for 25-30 minutes before finally deciding to leave because no one would help us. When we initially came through the door not a single "hello" or anything. Which is fine, especially if it's a busy day but let me mention that the workers were friendly and said hello to everyone else. Anyways, we went straight to the hats where an associate was helping a couple. We were waiting our turn, even though there were 2-3 workers at the registers just waiting around and talking. My fiancé turned around for a minute to look at something as we waited. When he turned back around, the same associate who knew we were waiting for help was assisting another set of people. What I'm assuming who was the manager since he was wearing more professional clothing was helping other people too. At many times, he seen us waiting and asking for help. Not sure if it's because we looked a certain way or what it was but definitely never going back there. Definitely will rather make the drive to Cavenders or Nigros!
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August 2023 by Abe Q.
We have been clients at this place the one in 119 st Overland Park for a while , but I will definitely not coming back , my family and I went there to make some purchases around 8:30 pm , it happened that it was time to close at 9:00pm, when we went to the register, Manager , an assistant and some other person that was there were so impatient and rude , we saw their mean looks, they were very unprofessional and the lady even rolled her eyes on us , too bad they lost good clients , and for the lady that rolled her eyes on my family and myself she can go and find other job , you are giving Boot Barn a bad name
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July 2023 by Paige2966 P.
Olathe, Kansas storePoor customer service from only one person at this location..."Tami". Everyone else was very helpful.Had a pair of boots transferred to this Olathe, KS store. The boots arrived stained & damaged. I paid for the boots in full. The salesperson cleaned one of the stains while I was still in the store using Boot Barn All Purpose Leather Cleaner however, the cleaner took off the stain AND THE DYE ON THE BOOT, leaving a huge white patch on a mustard yellow pair of boots!The store manager (Tami) was very apathetic & said my ONLY options are to return the boots, or find another pair. 1) She did not attempt to help me find a replacement. 2) She did not offer any discount that would FULLY offset the cost of repair. 3)She never apologized for the store brand product causing permanent damage. Instead, she told me that it's NOT the stores fault that their product took of the color of the boot. Boot Barn has a "We Have It Promise" where the store (i.e., Tami) can use their "WHIP - RangeFinder" to find the replacement pair. Tami never made any such effort. Instead, she was short tempered & rudely offered a measly 15% discount, which will not cover the repair costs...and when I let her know that she should've called other stores or at least HELP me find another pair of boots, she hung up in my face. Compared to the other Boot Barn locations, this store manager's customer service makes it not worth visiting. Because of Tami, I won't be doing business with this store....EVER!
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July 2023 by Jordan Wallace
Initially the staff at this store was helpful and courteous. But after an issue with an item after purchase- the male staff member who answered the phone the evening of July 2nd was very rude, disrespectful, and unpleasant towards my wife. We will not be back.
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July 2023 by Jordan W.
Initially the staff at this store was helpful and courteous. But after an issue with an item after purchase- the male staff member who answered the phone the evening of July 2nd was very rude, disrespectful, and unpleasant towards my wife. We will not be back.
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June 2023 by Scott Coble
Great place to shop for a large assortment of western wear and construction clothing. Large selection of boots, button ups, jeans, hats and belts.
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March 2023 by Mike D
Really expensive used boot store, no new pairs in back all the boots for sale are scratched, scuffed and almost broke in and are priced higher than you can buy new from other stores,