Hy-Vee Pharmacy in Mission provides a full range of healthcare services including prescriptions, refills, flu shots, vaccine immunizations, and pet medications. They also carry over-the-counter medicine, generic drugs, and toiletries. The pharmacy staff is dedicated to helping people live healthier lives. Customer experiences present a contrast. Many patients report incredibly positive service, describing the team as incredible, accommodating, and patient-focused. They note the staff always provides answers, insures medications are in stock, and accommodates rush requests without seeming inconvenienced, even when overworked. The pharmacy is praised for keeping great records, being great with vaccination updates, offering nice discounts, and always being willing to answer questions. Some customers express such high satisfaction that they would drive extra miles to continue using this location. However, several reviews indicate the pharmacy is noticeably short-staffed and stressed. While the technicians are acknowledged for doing a good job trying to keep a good pace and be helpful, there are consistent reports of a definite "crankiness." Some customers report being barked at and note that the pharmacists sometimes seem unfriendly or prefer to avoid customer interaction, leaving technicians to handle difficult situations. Frustrations also involve medication availability, with prescriptions often not in stock and requiring orders that sometimes arrive days later than initially stated, leading to waits of up to four days. Despite these challenges, some long-time customers express a desire for explanation rather than wanting to leave.
Absolutely love this pharmacy! The staff is always friendly, helpful, and genuinely cares about their customers. They go above and beyond to answer questions and make sure prescriptions are ready on time. It’s refreshing to be treated with kindness and professionalism every visit.
July 2024
Great customer service & no issues with prescription processing
April 2023
They keep great records, great with vaccinations updates, nice discounts on comparable store brands of national brands of arthritis cream, eye wash, cold & fluitems. Walk-in or appointments for vaccinations. Always willing to answer questions.
