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May 2023 by B T.
The garden center had a plant sale on the weekend. Got a good deal, however, when I paid for the purchase, I handed the clerk a $20 bill for the $9.88 purchase. The clerk handed me 12 cents change. I presumed she put the $10 bill in the bag with the receipt. Having mobility issues, I didn't just stop and make sure before leaving the garden center. I got home and saw the receipt showed $10 was keyed in as cash payment. I went back to get the money owed to me. She insisted she gave me the change and that I hadn't paid with a $20. I sent a message to the company that they needed to audit the cash drawer at the end of her shift. If it was an honest mistake on her part, there would be a $10 overage in the drawer. Store left a message to call and talk about experience. I have nothing further to say to them unless I get my $10.
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January 2023 by Sunday Osilamah
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January 2023 by Audrey Snyder
Picked up a grocery order on 12/19 that had Smart Chicken in it. A few days later, refrigerator starts to smell. The chicken they put in my order had expired on 12/16 and they put this rotten chicken in my order on 12/19. It was $12.17. I submitted a request for refund on the website and they have kicked it back to the Mission Store. No one has called me about it and it’s 1/2/23. I called today and there was one person there and the manager had already left so I can’t be refunded. So now I either have to call again or just kiss my money goodbye. Don’t order fresh meat on grocery pickup. They put the expired garbage that no one will buy in your order to get rid of it. Groceries are already expensive enough as it is without forcing spoiled meat onto customers.
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December 2022 by Adam W.
This location has gotten particularly bad recently. The enduring problem here has been that they have long refused to open the self-checkout lanes with conveyor belts for customers with more items, instead funneling customers into the smaller self-checkouts and the staffed checkout, where usually only one lane is open. Additionally, there's one employee in particular (older woman) who is very rude and often staffs the self checkout. I've had her almost yell at me for buying gift cards at the self checkout (I told her a different employee said this was fine, she said "I don't know that"), I've watched her rush people through the self checkout and help herself to bagging people's groceries without asking to hurry them up, and I've seen her yell at other staff in front of customers. Not sure if she is a manager and I would have reported her if she had a name tag, but it's just another reason not to go here. There's a Target nearby, and a Price Chopper and Walmart in Roeland Park. If you're dead set on HyVee, the one in Lenexa on 87th is much better stocked, better staffed, and cleaner as well.
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October 2022 by Kathleen Brandt
I just walked out of store and sitting in parking lot. What happened to customer service? The cashier rang up my goods but didn't put them in a bag. instead he pushed them down so I could pack my purchase. I don't work for HyVee. this was not a self check out lane. It's the reason I don't Shop at Aldis. it appears the jingle failed to provide full disclosure. "Like Aldis, you can shop here and pack your own purchases. But we charge more for the lack of customer service."
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July 2022 by Brandon S.
This store is so bad. Inept management, inept employees, inept processes, inept business. I've seen managers scream at employees on the floor. I've seen employees scream at each other on the floor. So ghetto. With so many options to choose from, I'm going to choose to drive by this store and not shop there anymore.
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July 2022 by michael erb
Very good
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June 2022 by Ryan Eker
It's aight.
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May 2022 by Zubin C.
They always treat me better than I deserve The best staff and friendly people The prices are a bit higher but the people are kind helpful and eager to please
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April 2022 by Kylie Michelle Spear
the aisles online is terrible. most the aisles online workers I've dealt with are so rude and lazy.. there are a couple that are great! but most of them have an attitude everytime I come there. also it's always running behind they're very short staffed. the inside of the store is great! but the aisles online is TERRIBLE.
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February 2022 by Jeremy A.
So this review is a tough one, in years past this Hy-Vee was a great store always had what you needed and there were never long lines. Then to really turn us away from Hy-Vee is that the new manager and district manager just canceled all Girl Scout Cookie booths that we had to bid on late last year and out girls had been planning. The customer service and connection to the community has disappeared.
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January 2022 by Kevin W.
Sorry excuse of a store! I have never seen such a mess as the checkout process. The store continues to raise their prices while pushing all the work off on their customers. There are lines in self checkout (mostly due to people not knowing what they are doing) and the store staff checkouts are almost never staffed. While lines were super long over the weekend, they attempted to open up a store staffed checkout line ... only to leave an innocent kid there who didn't know how to long in or what he was doing. I took my hand-carried basket up to Customer Service .... dropped it on the floor and told them I would do my shopping at Price Chopper where I could at least get waited on. Out of the all the 24+ comments on my FB posting, only a couple of people seemed to have sympathy for HyVee. Even a former 20+ year employee had nothing nice to say about HyVee and all the ch ch ch ch changes going on with this chain. I spent several years working in a grocery store through high school and college and never seen such a mess with the checkout process. Good riddance HyVee!
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January 2022 by Iris T.
I like shopping at Hy-Vee. The stores that I have been in are well stocked and clean. The employees that I have encountered are always helpful and friendly. This location has a post office and St. Luke's clinic. The produce are fresh and plentiful. 5 stars today because I found tiny Manzano bananas here. I bought a small bunch not knowing what variety they were. Bonus!!! Found out that Manzano also called Apple bananas! Apple bananas are my favorite and I can never find this variety in the continental US. Although they are tinier than what I find back home, I am so excited to finally find this variety here!
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December 2021 by Khris Wright
Have Covid and placed a online order directly with your store and 7 hours later you cancel the order and blame a third party I will no longer be a hyvee customer your manager hung up on my wife
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December 2021 by Adam S.
This Hy-Vee has been around forever, and it's really just the most par for the course, large, midwestern grocery store. I came here for the pharmacy and it was a good experience. The pharmacy offered Covid boosters where you could pick which one you get (fancy!). They were really timely with everything despite a busy Sunday afternoon crowd, and as always the shot was quick and painfree. The rest of the store was popping as expected on a Sunday afternoon. Not in my neighborhood, so it's not my go-to or anything, but it's a perfectly fine and serviceable grocery store if you're in Mission!
