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February 2024 by Sharon S Schmidt
I was very impressed with the service at Visionwórks.
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February 2024 by Steve Alt
Wide variety of frames. Employees are very helpful and courtesies. Great place
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January 2024 by Vickie Meyer
Had a great experience was in and out very fast.
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January 2024 by LORA CARR
Great people. Very helpful with my questions. Great prices with my discount.
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January 2024 by Kelly Siler
Heath and Co worker worked extremely hard to help me with my insurance and get my glasses ordered
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January 2024 by james shearin
We were very happy with the way the young lady assisting us took care of us, as well as her handling of an insurance issue that another provider had fouled up. Overall, we were very pleased. Only problem was when we picked up our glasses. We found my wife's sunglasses had been incorrectly tinted. It was disappointing to find it would take another two weeks to resolve that issue.
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December 2023 by Hidy Aguilar
The young lady that works there is the best!
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October 2023 by Marianna Addington
It has been over two weeks and I still do not have my glasses. When I called to inquire I was told they would check into it and call me back. I never received a call back. I called again and spoke to a different person who put me on hold for a few minutes and came back on the line to say the lab did not have the frame I selected. If that were the case why did the lab not call?
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September 2023 by Celeste Santillan
Lacey in Oak Mall is AWESOME, Merriam kinda gave me the run around and Lacey made it right!!! Very nice and helpful as well!!!
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July 2023 by Dana Thalman
Call people as they please not in first come first serve or by appointment. Be prepared to wait or not. Depends. Also can't figure out VSP insurance when they should be a provider. Save time go anywhere else.
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May 2023 by Thomas DeMann
Glasses were taking a while, called last week. Was told they take 2 weeks. As it turns out this location DID NOT SEND MY PRESCRIPTION TO BE MADE!!! THERE ARE NO RECORDS OF ME EVEN BEING THERE ON VISION WORKS WEBSITE (NO PRESCRIPTIONS, NO ORDERS), NO RECORD AT ALL!!!! EXCEPT MY CC RECEIPT!!! DO NOT EVER COME HERE THEY LOSE YOUR GLASSES BUT MAKE YOU PAY. IF they DECIDE TO PROCESS MY ORDER I WILL NEED IT EXPEDITED DUE TO THE FACT THAT NOTHING WAS DONE EXCPET ME GETTING FITTED AND PAYING. TERRIBLE CUSTOMER SERVICE.
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October 2022 by Richie
Terrible customer service! They quote you a price once I picked out some glasses, and then they charged me double when they charged my credit card and tried to blame it on my insurance! Do NOT shop here, they don't care about customers.
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October 2022 by Big Tio
Worst customer service ever! After being told a price several times by both associates, when they took my credit card they charged me double and blamed it on the insurance!! Do NOT shop here!
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August 2022 by Crystal Johnson
Absolutely the worst customer service experience. We had to interrupt a gossip session about the previous customer to get help. When we addressed the associate she was extremely rude and unhelpful. We immediately left and will not return.
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July 2022 by Chloe
Called to get my prescription told to me and they said they’d call me back in 10 but never did 2 hours later they’re closed. Always have bad experiences
