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April 2023 by Rick M.
The absolute worst customer service I've ever had at any Home Depot and seven states.
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November 2022 by William B.
Our family tradition is to purchase our live Christmas tree the day after Thanksgiving and decorate our home. At 6:00 pm on Black Friday we appeared at this Home Depot to purchase our tree and accessories. The garden center area of the store was empty of staff, save one young woman in a checkout booth engrossed with her cell phone. We chose a tree that we really weren't satisfied with. All of the trees seemed a bit dry and all were scattered about in a rather disorganized fashion. But, it was late and I decided to take the risk and hope the tree was okay. I carried the tree to the counter where the trunks are trimmed, laid it down and went to look for an employee. I found a very nice young women who produced a chain saw to cut the base. I went to the booth to pay for the tree and other items. The first young women set the tree outside on the curb near the booth. There was no netting on the tree as is common for customers to secure cut trees in or on their vehicles. After paying I went to find the young woman who helped with cutting the base. I asked if she could net the tree. "Oh, we're out of that netting stuff." I asked what we were supposed to do. Shrugged shoulders. I decided to take my chances tying the tree on top of my station wagon, so I looked for rope that is usually available for the job. Seeing none I went back to to the booth. The young woman enamored with her phone looked up. "Can you tell me where I can find rope or cord to tie the tree on the car?" She replied "I don't know anything about cords," and went back to her phone. Exasperated, I asked if this was the first Christmas tree they had sold today. She shrugged her shoulders and went back to her phone. After consulting with my wife I decided to just get a refund on everything and go somewhere else. I carried the tree back into the store and to the booth with the cell phone aficionado. "I'm just going to refund everything and go somewhere else". She pointed toward the entrance to the main store and said I would need to carry it all to customer service to get a refund. Then, back to her phone. I carried the tree into the main part of the store. My wife followed with the other items. We passed the first young woman who had helped before. I explained that things weren't working and I needed a refund. She suggested I go to the booth that had the cell phone girl. I replied that Cell Phone Girl was sending us to customer service. The look on her face mirrored my growing frustration. I lugged the tree through the store aisles to the customer service booth and joined the line. While standing in the customer service line (holding a tree!) no less than six Home Depot employees walked around me, totaling ignoring a man holding a tree. When I joined the line there were three stations open. Before I got to the front, two of the employees left the help stations to join another young employee sorting returned items. After 20 minutes I approached the front of the line. The lone customer service person yelled to me, "You should take that to the registers if you are ready to check out." I explained that I was returning everything and asked if a manager was available. "No, I'm sorry, they're in the back unloading a truck." After some head scratching the young employees figured out how to refund a Christmas tree and other items. Over an hour after entering the store our family departed with no Christmas tree. I understand that our country is in an employment crisis. In all my time in the store I didn't see anyone who looked to be over 25, in charge of anything, concerned about the customers needs, or caring at all about the reputation of the business. It is important to consider that this was a simple purchase from a major national retailer on one of the principal sales days of the year at an hour that should be prime business time. It is obvious that these employees are not trained, nor have they obviously been inspired to have any concern for their customers. I have done b
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September 2022 by Cathy Coe
the mill work department. kristine in door is great to work with.
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September 2022 by Roberto H.
been here a few times, its one of the few home depots that seem to hire people who actually know stuff then people who just want a job. everytime i ask someone something here they have answer, not 'oh, i don't know, let me get joe." we also got a new washer here and the whole process was great, would definitely buy from again
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March 2022 by Brian S.
How many associates do you have to jump in front of you and ask if you need help? Fewer associates could help keep prices competitive.
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January 2022 by Thomson T.
Ladonna was extremely helpful, nice, kind and knowledgeable. She helped me and my wife everything we needed and more. I appreciated all her help and willingness to take time and talk to us and not rush through the process.
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December 2021 by Kent Jacob C.
Unhelpful staff and at this location specifically from their customer service area. I was looking for an item that specifically stated that there are 3 in stock at the Merriam location and showed the staff member the page on their own website and the elderly lady didn't even want to look at my phone and simply said "we probably don't have it." Really? Then why does it say there are 3 in stock? A helpful staff member would look at the model # and check their inventory internally. I guess they are too busy staring into space to give any sense of customer service. I recommend going to another hardware store such as Lowes.
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August 2021 by Graham Wood
Good location, friendly staff, had everything we were looking for. Would recommend to the neighborhood.
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June 2021 by Sabrina M.
Do not ever ever ever buy a mower or any large machinery from this place we bought a driving lawnmower paid for it and then they sent us an email the day before they were supposed to deliver it to tell us that they sold it to someone else. We went in they gave us a discount proceeded to tell us that they could sell us the floor model but they needed to fix the tire, they gave us a delivery date they sent us an email, no call no text to tell us that they tried to deliver it but no one was home. I was home all day and all night. We called again and they gave us another $300 off and said they would call us back we have not heard anything we're going to go over after work and just get a refund. This Hass to be the worst Home Depot I have ever dealt with.
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April 2021 by Mark Stonner
Easy in and out they had what I needed and were fast abs friendly
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April 2021 by Denise Burgman Dobson
Every time I place an order to be picked up at the store I have issues. The instructions take me to the website but not to the store from which I ordered. The message that lets you track your order status takes me to an error page. When I get to the store I text the number follow the instructions for curbside, but get taken to the main page, not anything that indicates the store knows I'm there. Are used the text link, takes me to a page that just circles and circles.I ultimately have to call the store and ask for help. Now on hold, 15 minutes plus.
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April 2021 by Leota M.
Poor customer service at this store. I was interested in a $300+ patio chair that was up on a very high shelf. I asked to have it taken down and the clerk began to tell me how that was impossible to do. So they totally lost a sale from me!!
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June 2020 by Brian G.
I bought two pieces of plywood and both had to be cut to the same dimensions. I figured it would be easier to cut there, with their saws, than at home with two crappy saw horses and a circular saw. So I asked the guy for help with cutting them. That is a service they offer for free. One was cut short and one was cut too long. You would think someone working in a lumber yard would know how to read a tape measure. Fortunately I had enough plywood to cut new pieces at home with my two crappy saw horses and a circular saw. Thanks!
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May 2020 by Suzi M.
I order a lawn mower on line for pick up. 8 hours later I still have not heard from them to pick it up. I went on line and canceled the order. 3 days later I went in to store and bought the mower and took it home. The next day I had been charged twice for the mower. Once for the online cancelled mower. And for my in store purchase. I called several times and waited on line for over 22 minutes. They assured me the money would be refunded to my account. Still waiting, and can't get through on line.
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April 2020 by Bryan Omar
I am usually overly excited to recommend this Home Depot location. This has been my neighborhood Home Depot for over 5 years. However, I am very sad to announce after the way I was treated by their employee Christina working the entrance. This lady is rude, loud and her intent is to belittle customers. I will never in life set foot in this location maybe not in a home depot altogether.
