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March 2024 by Wendy Miller-Tarlos
We’ve been taking our Hondas to the Import Shop since 2000 (24 years). In fact, we only buy Hondas (accords, odyssey, crvs) because we trust in the Import Shop. We have moved further south yet still drive our vehicles here for repairs. We have asked them their opinions on vehicle purchases and sales. They are honest, reasonable, friendly, and go above and beyond and we truly value their services.
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September 2023 by Jeff Tamblyn
Sort of hate to review it so highly because I’m afraid they’ll get too busy! Great shop. Fair prices. Honest and dependable.
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June 2023 by Emily Savitt
I bought a POS car from out of state off of good faith with this mechanic.They told me the car was in such great shape, they would buy it. When the car arrived it had about 3000$ worth of work needed and was so rusted that the mechanic here was worried it would need more repairs after working on it.Oh and the DRIVE SHAFT WAS MISSING.I had a lot of headache because I trusted this company .. beware
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June 2023 by Janet Rogers
I have an older model Honda and have come to trust this team for all they can do to keep my truck running. Kind, friendly and helpful.
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June 2023 by Christopher Collins
Replaced my power steering hose. Kind front desk, and awesome mechanic. I will return with my Honda ridgeline.
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April 2023 by Heather Trueblood
Harriet and EVERYONE at The Import Shop are so awesome! They treat their customers like family, they are honest and fair, and I HIGHLY RECOMMEND THEM to trust your vehicle to be in good hands and get you back on the road quickly!
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April 2023 by Matt Orozco
They were able to get my car serviced on such short notice. Lady who took my call was very polite (I cannot remember the name, I apologize) & helpful.Service: Auto maintenance
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March 2023 by Daniel H.
I've never taken my newly bought 2012 Civic here, but this morning I had a service reminder pop up on my dash. I searched it and found results that said it was an expensive repair. I called The Import Shop and the lady that answered the phone was very nice and helpful. She researched the code I gave her and discovered my search results were wrong. I asked how to get the service warning off my dash and she told me to swing by and one of her techs would show me how to do it. When I need service this is where I will go!!
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January 2023 by Kurt Thompson
I am a repeat customer for the last 2 years. They have done a front end rebuild and 100,000 mile service on my 2006 Accord. Today I contact them to replace tie rod ends, a new thermostat and cooling system flush, and replace upper ball joints. I received an email replay that they "Could not help me with this."Avoid this shop because it appears they are not interested in doing the work most shops can knock out in half a day. They should close this shop and stop wasting people's time.
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October 2022 by jairo arroyo
They tried the best they could with my car but sadly it was too much, but they recommend me to go to this other shop and honestly im happy they didn't let me walk out kicking rocks
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August 2022 by Christine 777
I have the worst experience with them, they cannot fix my car, but ruin it even more , very unprofessional
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January 2022 by Calvin Mayfield
They checked out our vehicle, gave us a thorough diagnosis and then recommended we take it to the dealership because they couldn't do all of the work. Rather than gouge us for all they could, they recommended we go somewhere that could do all of the work so we wouldn't have to pay to have the engine torn down twice. Got to love a place that is honest and looking out for the customer. Highly recommend this place.
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October 2021 by Ashley Bennett
Took my 2000 Honda Civic ex manual for hunting idle, bucking and jerking while driving. Drop the car off at 7:30 in the morning then I get a call around noon that day stating by the lady "our mechanic took it for a run and I'm sorry honey but this is just way out of our league, we don't work on problems like that". Then proceed to tell me I need to come get my civic because they're closing for the day and won't be back. I told I can be there in an hour ask her to lock the car up and place the keys inside... Instead she placed them in a white envelope in an old electric box and my car was unlocked so anyone could have drove off with it!It was very disrespectful.They're not Honda specialist.The office was trashed inside should took that as a hint.I didn't get charged but it was a waste of my time.Especially since I called ahead to ask if they fix Hondas for the specific problem.I give it 0 stars if I could.
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September 2021 by Maggie Evans
Our 2012 Odyssey was a little overdue for it’s 120 thousand mile tuneup. It used to dog out at 35 to 40 mph and now it is smooth as silk. It’s like a whole new van can’t thank you enough!Services: Oil change
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April 2021 by Philip Hartman
Harriet is the best. We've taken our four Hondas to the Import Shop for 20 years and have always been pleased. The diagnosis is spot on and the repair options are kept to a reasonable price. They are also flexible on the drop off and pick up after hours if we pay by credit card. We've always been pleased and will keep taking our Hondas there.
