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September 2023 by Carmen I.
After what felt like a lifetime I finally have my 2016 Hyundai Tucson back! Between the lack luster service at Reed Collision Center and the atrocious customer service from the dealership; I think I am finally done with Hyundai's after today. First, let me start by saying that as a person who is in customer service for 20 plus years I understand the mental toll it can have on a person. That being said, I am a very patient person. It should not be my responsibility to call AT LEAST twice a week for a service update. I would say about 80% of the time I would be placed on hold so that my service advisor Julie could speak with me. After holding every single time for longer than 5 minutes, Julie would pick up the line and would be very curt and short with me, as of giving me an update on my car was such an inconvenience for her. I have never raised my voice, cussed or even so much as gave them a hard time about the fact that they had my vehicle for 3 months. This is after we have spent roughly $4000 in rentals because they did not have a loaner to give us or because I could not get a definite answer as to when my vehicle would be next in line is unacceptable. At the end of the day all we ask is that you extend the same courtesy to us that you expect us to give to you. Having a generic response of "Unfortunately we are at the mercy of our manufacturer with parts and delays. Our intentions were never to make the impact this must have caused you." Is disheartening because the majority of us have our livelihood in your shop. The lack of compassion and understanding from a dealership is of course not surprising but it truly is disgusting. I sincerely hope that the next time you churn out a generic response think of the families that your affecting by your lack of response time, your lack sympathy for those families who don't have a way to get to work, school, etc. etc., and your lack of accountability. I will never be back to this dealership ever again which is unfortunate because I bought my first "big girl" suv from here and was planning on purchasing another one.
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September 2023 by Deona Sherrill
What a great experience from start to finish! Our salesman, Jesus, was very knowledgeable and friendly. We are just thrilled with our brand new car and it was so easy. Amanda was our finance manager and she also was professional but so friendly and made short work of signing all the paperwork. This is our fourth car bought from them and we will always be back if and when we need another new car.
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September 2023 by Suzan Sutliffe
You can buy a car at Reed but personally don't take your car into the service dept. The service dept is terrible when it comes to working with older models, 2011 with extended warranties. Took my car into the dealership for a recall and a knocking noise, they called said I needed new engine. My car has 74k miles and no engine light has ever gone on, but breakdown was found and approved. So to get all of this approved and installed, mostly Reed delays as I did keep in contact with Warranty Co, took 2 months. Left messages with service manager never heard back from him but he did have advisor call me with updates. I was also told the wait list for a loaner car was long, and I guess in 2 months I never reached the top. After repairs done picked up car except still waiting for one last repair but on backorder, wonder if I will hear from them. I did get the car home and went out to start my car and under the car "green liquid" we all know what that means right, had it towed back to Reed. Well, it was hoses they replaced them and stay tuned, have not driven my car since. This weekend should be fun, I hope all goes well ? 9/15/23
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September 2023 by Austin D.
Awesome experience all around. From the moment we walked in to the moment we left everyone was friendly and knowledgeable of what the product was. My family will be back to buy and do our service here. We were introduced to the service department and everyone said hello.
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September 2023 by Lee Johnson
Great experience buying my new Santa Cruz, Sergio was awesome, no hassle, took a little longer than I hoped, but the team was great, financing was easy, would recommend.
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September 2023 by Mirza Alam
They didn't work on the body of my car for an entire two months while they waited for parts then claimed insurance wouldn't pay for things like cleaning or the body work. They also failed to work well with insurance not properly working with Geico when my insurance adjuster reached out to them. The body work and cleaning got taken care of by Reed Jeep who managed to do the work while not making any false excuses (total lies) about insurance not covering it. When it came to replacing rotors and brake pads they switched out mine with old rusted ones even though they attempted to charge market rate for the repairs even though this was being handled through insurance. My insurance agent and I were both in disbelief at the level of incompetence that we had to deal with at Reed Hyundai. Avoid the brand and avoid this dealership if you can.
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September 2023 by Steve Hayes
Logan was very nice and easy to work with. Was not a pushy salesman. Answered all our questions about the car we bought. Probably the easiest car buying experience we have had.
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September 2023 by Jessie M.
This business is BEYOND horrible. I have worked with many car dealerships/service departments in my life and this one is the absolute worst. ZERO integrity...seriously. Turn on your heel and run.
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August 2023 by Kara Lawson
Towed my car to dealership with a flashing engine light. Got appointment following week. Called to check status of my car the day after appointment and they had not even looked at it and said there was 10 car ahead of mine and they probably wouldn’t get to it until following week. Why tell me they had an opening if there was a back up of cars already? I called that following week and they still had not looked at it. Called the next week they found the issue but needed approval from cooperate to fix. They would not get me a loaner since they had had my car by now for 3 technically 4 weeks and it was covered under warranty. They said the fix would not take long yet they didn’t approve work for another 2 weeks! They had my vehicle for 6 weeks total and not one person called me to notify me of the status. I had to keep calling them and they were very indifferent in their attitude. This serve department has very bad communication skill if any at all. No sense of urgency. If they or a family member of theirs was to wait 6 week for a repair that took 2 hrs to do I am sure they would be livid. The whole serve was unacceptable and I will definitely not recommend taking your car there if you ever want it back again!!! I will take my car to a dealer who is further away now just because Reeds serve department was horrible. I will never get a Hyundai again either! This car has done nothing but trouble since I got it. I didn’t buy it at dealership but the car it’s that old for everything to be breaking down! The product as a whole I give ????
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August 2023 by Colby J.
Be prepared to take it in the shorts. Walk away now before it is too late. Horrible dealer. Not that any of them are ethical but this one takes the cake.
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July 2023 by Katrina Heinrich
I purchased a vehicle and got the service package with my vehicle. When it came to getting my vehicle serviced two weeks before it needed to be serviced I attempted to book an appointment on the application. The earliest at that time was 3.5 weeks later. I booked it as it was the earliest I could get my vehicle in to be serviced. The day before my vehicle was to be serviced they called to inform me that they needed to push back the time of my appointment by almost 3 hours. I informed them I am a night nurse and that wouldn’t work as I was to go into my shift by then and I would not have a vehicle to work then since I use my vehicle to drive to my patient’s homes. The other option was to service my vehicle on the app another three weeks out. Which was completely unacceptable as it already took 3.5 weeks to get in to get my vehicle serviced as it was. They then told me I could keep my appointment but the earliest I could get my vehicle from the time I drop off it would be given back to me would be three hours later. I had to go with that option due to desperately needing my vehicle serviced.
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July 2023 by Andrea R.
The horn in our new Santa Fe went out. The part was ordered and I was assured it would be a quick fix. For some reason they scheduled a "tech meeting" during working hours when they scheduled appointments. So my "quick fix" ended up taking 2 hours and 45 min. The service manager did give me a free oil change; however, I did not plan on spending the day here!
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July 2023 by Catherine Strayhall
I was told the price for the service provided would be $199.95 on the phone and again in person. Then, when I got the bill, they had added a $20 additional fee that they hadn't mentioned when telling me the price. Also, if they were charging $20 extra, they should've applied the $25 coupon since the cost would've been over $200. I called Reed Hyundai about this after picking up my car and they said an agent would call me back. No one ever called me back. I also asked in person (and via text) for them to change the name they use in my email and texts. They didn't change the name (even in this feedback email, it was still wrong). On the other hand, I've gone to a different auto service place in Merriam (Good Deal Auto) that always tells me the total cost up front, including additional disposal fees. They also use my name instead of my father's, and usually get me in quickly. Meanwhile, I had to wait two weeks for this appointment at the dealer (I got in within a day at Good Deal). Avoid going to the Hyundai dealer if they can.Edit: Sure, you can call me Thursday after noon.
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July 2023 by marlana long
My experience was a 10/10! Tristin was so energetic and provided all the details up front from the beginning. The Business Office ran smoothly and I was in and out after picking the car that I love. Thanks Reed Jeep!
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July 2023 by JeNaya R.
I first became a Hyundai owner in 2018 when I purchased a used Hyundai Santa Fe from an Enterprise. I fell in love with the car and the service I received when using Reed Hyundai.However, I was greatly disappointed by the long wait for my vehicle after an attempted theft. Even the more so because I was not provided with a loaner vehicle. There were also inconsistencies in time tables I was given of how long it would all take.Despite my deep frustration with the entire ordeal, I was given a great service advisor named Todd. He was patient and professional throughout every frustrated call I made to the dealership regarding my vehicle. I knew by the long hold times that the service team was under a lot of pressure to make repairs so that’s saying a lot. To the owner, Todd deserves a promotion! Thank you for working to improve my experience.My suggestion to Reed Hyundai is to provide service updates to customers with long repair times. Even if the repair status has not changed, it will go a long way. I also suggest an increase in of loaner vehicles to provide to customers with long service turnarounds.
