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March 2024 by Jim Patterson
Marcia is always helpful with anything that needs attention. (Wish they would fill in that crater in the entrance.?)
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March 2024 by Lisa Andrade
Amanda was very helpful. Everything went smooth. Quick and easy. Much appreciated thanks again.
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March 2024 by Lewis Lomax
Shawn did a great job!
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March 2024 by Oliver Lea
Marcia was an absolute sweetheart! After bothering her a few times she was still just as kind and helpful. Amazing customer service! Give her a raise
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October 2023 by montez gray
I love the Storage unit in good customer service especially the young lady at the front desk. Mrs Corida
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August 2023 by Deborah M.
The process was easy to get in and out of. The parking lot asphalt is horrible. Serious potholes that can damage to a car. Other than that, it was great.
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August 2023 by Carol Z.
The website does not tell you which of the units have large roll-up garage doors and which ones have normal swing doors. If you call to ask for one with a roll up door, you can't get the on-line rate. You have to reserve and then see what you get and ask to switch which is a pain. The units are nice but the asphalt in the parking lot of the location in Merriam, KS is in bad shape.
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July 2023 by Tyler Hood
big thank you again to lindsey for being so patient and kind and friendly! got us into the perfect unit with no hassle :)
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July 2023 by Matthew Lee
Since I started a contract with Public Storage in May, the communication between myself and Public Storage has been incredibly unsatisfactory. Setting up automatic pay has been a nightmare. I went as far as going in-person to their office in Merriam, Kansas and settled my bill I was told by the manager that the matter was taken care of. Since then their automatic payment has failed miserably and they have charged late lees even though the problem was on their end.
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May 2023 by Lisa Marie
I have been a customer at this facility for almost 2 1/2 years.... they raised my rates from $67 to $141 in 2 years.... I'm a disabled senior on a fixed income and they do not care.... I have used storage units in the past for 30 yrs and never had a 50% increase in 2 years I'm out of there by May 31 ...I do not recommend this corporate company who has gotten too big for their britches to care about customers budgets or about them on a personal level. I always paid on time and was not a bother to them. They have put me in a horrible predicament to hire someone to help move all my stuff out since I can't afford that kind of increase in my monthly budget. This year alone my unit went from $112 to $141. Just Wow! I won't be back! I will say the only saving grace at this particular property is Lindsay the property manager she is very accommodating and good at her job and very helpful... too bad the company doesn't follow her lead and take care of the customers like she does!!I I had originally had given this facility one star but changed to 3 stars Only because Lindsay's great customer service!
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March 2023 by Jessica Ralston
They do not make it clear on the website that you can make a reservation without paying. The website says "NO OBLIGATION" but I made a reservation and paid for it and then 2 days later, before even moving in, we realized it was not going to be the right size and cancelled our reservation and lost $29 in the process.
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November 2022 by James P.
very convenient location, close to the highway. With competitive pricing and Easy and secure access. This location is always clean, if you're looking for a storage location look no more you found it. Kudos to the entire staff on a great facility. The Pearson family.
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October 2022 by Jordan Hunter
RENTER BEWARE!!! We booked online 2 days prior to move day as there was no answer at the location (1st hint of a problem) We arrived on moving day, followed the directions from our auto text and located our unit. Turns our our 10x10 unit had been modified by joining two 5x10 units at the end of a building with a walk up entrance between buildings. This left us with a SINGLE 36 inch door! This info was not disclosed when signing their paperwork online. We NEEDED a 10x10 because we had several appliances to store and needed a large opening to store the items. We went to the office but it was closed. (hint #2) Called the office # on the door but no answer (hint #3) We called customer service to explain there must be a mistake with the reservation. They apologized and tried for 30 minutes to reach the property manager to no avail. (hint #4) They had no other units to offer and no way to get us in one that day. With a full UHAUL truck that had to be returned by 5 pm we asked for a refund, after much back and forth we were told it would be returned to our bank within 7 days (hint#5). It is now 3 weeks later, 2 more phone calls with 30+ minute holds and still no refund. On our 3rd call to customer service we were put on hold while they spoke to the manager of the location. They answered but would only authorized a return MINUS the $29 set up fee. They said that portion was non-refundable. We found this UNACCEPTABLE as the error was theirs and asked for the customer service agent to escalate us to a manager. After another 20 min discussion and long holds we FINALLY had a resolution of a FULL REFUND. Now I wait for my refund to hit my bank. Fingers crossed!! We will go OUT of our way to NEVER use this company. Moving is hard enough without the added chaos of poor management.
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October 2022 by Christopher Moon
Had to adjust my storage needs and YOWZER! Lindsey is all over it. Customer service doesn't get any better. Thank you very much!!
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October 2022 by Chris Moon
Lindsey was superb! Gave me options and took care of everything. She is fantastic!
