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March 2024 by Sofia L.
The bettas look a little raggedy, definitely need to be taken care of better. Disease and dead fish everywhere... Sad sad sad. Chose to buy from the local store in mission instead!
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February 2024 by Taylor N
Will never bring my dog back here or shop here again. Refused to cut my dogs nails multiple times and were not able to give me a reason that made sense. First it was I need a paper copy of his rabies vaccine, so I brought that in, then the paper copy wasn’t “good enough”? And they continued to tell me they couldn’t cut his nails without “legit proof”…. I’m not sure how much more legit you can get than the original paper copy directly from the Vet themselves… but okay? If you don’t want to cut my German shepherd’s nails just tell me that instead of giving me this ridiculous run around about “proper documentation”. The young girls in the grooming center are all awful, rude, and not helpful what so ever. I recommend Go Pet Go down the street on Johnson Drive, they’re amazing and it’s so easy!! Cheaper too
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January 2024 by Richelle Hokanson
The staff is friendly and helpful. Our dog, Zelda, loves the doggy daycare!
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January 2024 by Brian Blake
Manager refused my return despite the websites' verbage allowing returns at any PetSmart location. She was nice, but the store policy should be changed to accommodate the customer.
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December 2023 by scorpions Missouri
Staff has zero idea on cars of animals or could provide us any answers on care
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November 2023 by Eduardo Mendez
Super friendly doctor
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November 2023 by Andrea Serda
Very good place for dog care ?
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November 2023 by Sharon Hernandez
I rarely ever post a review but their customer service has never failed us. This quickly became our home store, even though we have to drive almost half an hour to get there. We trust every employee with our dogs, and never question whether they will be able to care for them!
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November 2023 by Craig Shannon
PetSmart is great. Employees are super friendly but they usually aren't that visible. The check out process has always been a bit scattered. Other than that...I like it.
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November 2023 by debra gradney
I took my ?? there to get her cut and to get a bath and they never even bathed her and she just barely cut her hair so I got my money back ?. I also brought a few fishes ??.They died so PetSmart made good on the exchange of the fish ?? I was so very grateful.
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October 2023 by Jeff M.
I don't recommend the grooming salon here. All the groomers were very rude & not helpful. I will NEVER return here for grooming & I will tell everyone I know to stay away & go elsewhere
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September 2023 by Jeff Powell
Manager on duty on 9/24 at 1pm was excessively rude and aggressive. I generally don't support how over the top most places expect customer service to be, but this was just ridiculous. We were potentially interested in adopting a cat, but she did everything she could to make sure we would not move forward, including making up policies (since confirmed with the other area Petsmart working with KCK Animal Services).
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September 2023 by Debbie D
Wanted to adopt a kitten but to buy a pet you need to be sure they like you. Unable to hold a kitten unless I adopt first. But of course when I was leaving the lady let her friend in to hold them. NO PeT Smart for me ever again
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August 2023 by Amber Allen
I always have a good experience here. I come here a couple times a week for crickets for my Gecko (which was also bought here) and the staff are always super friendly.
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July 2023 by Tab Stout
Much friendlier staff this visit. Great selection of pets and supplies.