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February 2024 by Integrated Business Mngt
Not very professional or reliable. Had a reservation, but they said they had no cars. It was impossible getting them to answer the phone, it just kept ringing.
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February 2024 by Sheryl Thompson
When it comes to all the things a person has to handle after being in an accident, I must say, I have never had a more delightful experience with the rental car part of it all than I did with Enterprise. From start to finish, I was continuously impressed with how they handled my situation. Even with my case lasting almost 2 months, and spanning out into several of their branches, I was continuously impressed. And, I'm not easily impressed. Easily amused, and entertained, yes, but not easily impressed. They made the process so simple, and took care of, literally, everything. Very well done, in my book:)I do want to give a special shout out to Fred. His kindness, and patience, while working with this technologically impaired, old school girl was greatly appreciated. Keep setting the bar high for your coworkers, my dear!!If someone needs to rent a car, for any reason, I will be sending them your way:)Thanks again for everything, guys!!Sheryl ❤️☀️?
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February 2024 by Mr. X
Great professionalism
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February 2024 by Danica Baird
Always use them for my rental. Easy process and always great service. Patrick and Martin are wonderful.
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December 2023 by Jac M
I am renting due to an insurance claim, I have called this location multiple times in an attempt to confirm they received the reservation State Farm sent and that I will be able to pick up a vehicle after dropping mine off for repairs tomorrow, but no answer. Every time I call the phone rings and rings but is never picked up. My last attempt to call it rang with no answer for 20+ minutes before I hung up out of annoyance. I guess I'll find out tomorrow when I go in if I'll be able to have a rental to get to work throughout the week. I understand not picking up immediately if things are busy, but I find it highly unlikely that the employees are so busy they can let a phone ring for 20+ minutes and not answer it.
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November 2023 by Brett Markham
Always professional and flexible. I showed up 1 hour early to pick up my vehicle and they hadn't had a chance to obtain and prepare my vehicle. Nonetheless, they sprang into action, got my vehicle, cleaned it and had me out the door in 30 min. They handled surprise very well. I will always rent from Enterprise!
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November 2023 by DL Young
*First time renting a vehicle*Had to get a rental due to an accident. I was helped by Kayla H and Martin H as well as Fred (I think that's his name working front desk on Nov 13) they all gave me exceptional service. Martin even ran some of my belongings out to me as I was leaving, that I had left behind.If I ever need to rent a car on my own accord I will be going through this Enterprise! 10/5 thanks for making this process easy!
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November 2023 by John Moriarity (ProfessorKitKat)
I was able to get into a car day of when I needed a rental while my car was in the shop for repairs. It was quick and easy and the staff was super friendly! Even when I found out that my car was still not ready when it came to the date I rented to, I asked if I could extend the rental date a little further, and they were happy to assist!
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November 2023 by Pinkie Abu
From the moment I walked into the establishment I was greeted and treated with excellent service at the Merriam/Shawnee, KS branch. They ensured the process went very smoothly and were very friendly and professional. Customer service was very much on point. Thanks to the Merriam folks for helping during a time when I was going through a stressful situation after my car accident.
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October 2023 by Surya P
I had the pleasure of working with Fred at the Enterprise Car Rental store, and I must say that he was a true standout. Unlike some unfortunate experiences I've had with other staff at the store, Fred was not only professional but also incredibly helpful. His exceptional customer service skills and dedication were a breath of fresh air. In a situation where I encountered racism from other employees, Fred's friendly and respectful demeanor truly made a positive impact on my rental experience. He went above and beyond to ensure my needs were met, and I am grateful for his outstanding service. Fred is a shining example of what excellent customer service should be, and I hope Enterprise recognizes and rewards his dedication.
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October 2023 by Monica Hart
Had a great experience with this Enterprise location close to my home. Tyler R. really made the rental return process very easy and I enjoyed chatting with several other people when I first got there about some Halloween earrings I was wearing. It's nice to feel treated as a person rather than just a customer number. Will be renting from them again.
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October 2023 by megan mcgee
The team at Enterprise made my rental experience effortless. The process was fast but thorough. From their excellent customer service to the efficiency, everything went great. Thank you Carson! Also, loved the follow up call and email from Marty.
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October 2023 by Teri Mcneel
This is one vet busy place, and for good reason, they supply great service. I was very impressed with the entire experience from start to finish. Everyone was pleasant and helpful. The vehicle I had fit for my needs very well. I will recommend this location and will return if I ever need their services again. Thank you
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September 2023 by jim haase
Martin H. and Patrick were very helpful and explained in great detail the workings of the rental plan as well as the vehicle. We were well taken care of and the time in and out was fast. Vehicle was in great condition. I good decision on our part.
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September 2023 by Sami J
I always have an exceptional experience with Enterprise Rental! the staff is friendly, helpful, and efficient. The process of renting a car is smooth and hassle-free. The vehicles I receive are clean, well-maintained, and perfect for my needs. The drop-off process was equally seamless. I truly appreciate their professionalism and top-notch customer service. I will definitely choose Enterprise for all my future car rental needs!
