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August 2024 by Lynn Hurt
My Granddaughter was born on 6/12. The pediatrician did not come to the hospital. My daughter was still in the hospital due to complications with preeclampsia . I took my five day old granddaughter to her first visit. She was not seen by the doctor only a nurse practitioner. Who was very short and said her next appointment was in August! I asked three times as this would mean she would be 2 months old. They were very rude and short with me. When I ask other mothers they said their baby was seen at birth(at the hospital) ,1 week ,2 weeks and 1 month old. I called back to this office and asked when they saw newborns. The stated the same as my friends. When I asked why in the world they would schedule my granddaughter this way ,they had no answer. When I continued to question they became rude and short. I asked if she could be seen that day and they said no. My daughter was able to take her a week later. This means my granddaughter was five weeks old before ever seeing her pediatrician!!! The nursing staff was very mean and rude to my daughter and my granddaughter. They told my daughter they did not vaccinate children anymore ,due to the fact the lost their license to store the vaccines!!!! She would have to go some where else!!!! Why in the world any one would chose the place for their children is beyond me !!!
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February 2024 by Yum In A Box Etc
A lot of unprofessional healthcare providers in this office. Healthcare triage team is hard of hearing, over speaks over the patient. Does not take the time out to provide quality care. These people are only concerned about the money. This place hires anyone.
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January 2024 by Reid Bangert
AVOID AT ALL COST. Absolutely terrible customer service. I have been a patient here for over a decade and was denied an appointment with my doctor for a physical, to be told I had to wait over a month - after just receiving urgent care for an acute medical issue. All I am looking for is answers and AdventHealth has denied me that. This practice does not care about their patients health and well being.
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January 2024 by Mark Cook
Excellent all the way around.
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November 2023 by Lynette Smith-Maxie
Yesterday was my first time visiting this Hospital to establish care with a Primary Doctor. From the time I step foot off that elevator onto the third floor I was treated like a second class citizen. I did not know which direction to go so I got lost, until I went back towards the elevator and read the sign of the Doctor's names. The women at the lab desk saw me confused they just looked at me I was not greeted, I had to ask them which way to go. They pointed me in the direction rudely. I went to the registration desk where there were three ladies behind the desk and neither acknowledged me, finally the lady on the end said I can help you although I am the only person standing there waiting to be addressed. The lady on the end was in training so it took a while for her to enter information into the compter so I patiently waited. I finally was called to the back to see the Doctor after my visit with the Doctor I requested a Doctors excuse for work because I left work early to attend this appointment. The lady at the registration desk stated to me to use my patient summary report indicating that I had a Doctors visit. I explained to her that I don't want my Supervisor or anyone else at my employer to see what medical issues I may have and that is against the HIPAA law, she stated well that is all I can give you. I asked the other lady at the desk for their Supervisor, she went to look for the supervisor and came back and stated to me that she was busy and I could wait to see her, I had to get back to work so I asked for her number, she provided me with a lady named Brooke number I called before I left the hospital she didn't answer I left a message, and called two more times. At the end of the business day my calls have not been returned. I will be taking this matter further due to this being a racist matter. I was the only African American on the 3rd floor and I was treated as such. I wouldn't recommend my dog step one foot in this establishment. Just to let other people know racist is real and being mistreated in a health care setting because of your race is scary.
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September 2023 by K B
Over 6 years and they’ve become about profit.
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September 2023 by Lois Maxwell
I have been a patient here for over 20 years. Always receive excellent customer service and healthcare. I am always given full attention and time and my questions are addressed.
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August 2023 by Taylor Forbes
I am disappointed and embarrassed that I have referred multiple people to this practice. We overall were very impressed with our PCP when we get into appointments and see him/her face to face.However, this medical group has the worst communication and if you need to get ahold of your PCP outside of an appointment that was scheduled weeks in advanced….it is impossible. I have left multiple voicemails for the PCP and the corresponding nurses without receiving a phone call back multiple times. I have stressed that the hospital told us to get in contact with our PCP, and the group’s scheduling nor the nurse line has been responsive in returning a call or getting us scheduled.We will be changing practices as I have NEVER had such an issue as (1) getting ahold of or (2) getting an appointment with a PCP as I have had with this practice.Save your time and go elsewhere.
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July 2023 by Brit Anderson-Sharp
All they care about is money. They couldn't care less about someone's mental and physical health. On top of being lazy, they are also rude.
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July 2023 by Taylor Thomas
I am disappointed and embarrassed that I have referred multiple people to this practice. We overall were very impressed with our PCP when we get into appointments and see him/her face to face.However, this medical group has the worst communication and if you need to get ahold of your PCP outside of an appointment that was scheduled weeks in advanced….it is impossible. I have left multiple voicemails for the PCP and the corresponding nurses without receiving a phone call back multiple times. I have stressed that the hospital told us to get in contact with our PCP, and the group’s scheduling nor the nurse line has been responsive in returning a call or getting us scheduled.We will be changing practices as I have NEVER had such an issue as (1) getting ahold of or (2) getting an appointment with a PCP as I have had with this practice.Save your time and go elsewhere.
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July 2023 by Google user
I am disappointed and embarrassed that I have referred multiple people to this practice. We overall were very impressed with our PCP when we get into appointments and see him/her face to face. However, this medical group has the worst communication and if you need to get ahold of your PCP outside of an appointment that was scheduled weeks in advanced….it is impossible. I have left multiple voicemails for the PCP and the corresponding nurses without receiving a phone call back multiple times. I have stressed that the hospital told us to get in contact with our PCP, and the group’s scheduling nor the nurse line has been responsive in returning a call or getting us scheduled. We will be changing practices as I have NEVER had such an issue as (1) getting ahold of or (2) getting an appointment with a PCP as I have had with this practice. Save your time and go elsewhere.
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July 2023 by Lauren Nelson
Been reaching out for 2 weeks to get my script refilled since they sent the wrong quantity to the pharmacy. My previous doctor retired and since then it's been a mess. They blame it on technology and changing their records system. Zero accountability. No respect for patient needs or following up in a timely manner.
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June 2023 by Greg B.
RUDE!!!I was going to be a new patient with Dr Marcy Kot, as she is my wife's Dr and my wife likes her. So I decided I needed a new primary care provider as the one I currently have seems like he is just there for a paycheck.I scheduled an Appointment that was a month out because that was the soonest I could be seen. My appointment day finally came and I filled out all the information on there E-check in to speed things up when I arrive. I had an appointment at 2:00, so I put the address in the GPS and took me to a building across the street. At this point it's 1:57 so I called and I told the Receptionist I am a new Patient and may be a few minutes late as I got lost and was across the street and will be there in a minute, the Receptionist got VERY RUDE and let out a sigh of Inconvenience and said the there is a 10min window so I informed her I was just across the street. Well I finally got there at 2:07 and had to walk the building to find the Directory, finally I made it 2:11 and the Receptionist That I was speaking with Immediately informed me that she just got off the phone with Dr. Marcy Kot and said she will not see me I would have to reschedule. I waited a month to see her and just over 1 minute she would not see me. Unfortunately these actions by the Receptionist and the doctor I will never Recommend Dr Marcy Kot nor the Advent Health suite 300 to anyone.
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May 2023 by Adrian Rodriguez
If i could put negative stars, i would. I set up an appointment for my 2 kids to be seen. They later called me to inform me that my appointment was cancelled due to the NURSES and DOCTOR not seeing CHILDREN of any ages. Please explain to me why supposedly "trained/educated" professionals refused to see my kids. They go to school so they can tend to people of all ages. Welcome to the medical field.
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April 2023 by Stephanie Doud
Why is it so difficult to make an appointment?? I put in an appointment request through the app several days ago, then a nurse reached out to me to ask some questions two days later and said she would follow up— was also charged a tele health visit through my insurance for this??. I’ve never heard anything. I’ve tried calling twice today to make an appt and was told by the automated system I’d be called back. I just want to make an appointment— it shouldn’t be that difficult???
