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May 2024 by Michael McKinney
This place is trash, find any other hardware store to use. Rental equipment staff are unknowledgable, takes forever to get any thing, and their return policies are a joke. Do not recommend them what so ever.
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May 2024 by Lawrence De Hart
UPDATE 4-19-24:Finally talked to the owner "Rusty".. He accused me of complaining to much. Lol. Then said he's never has complaints... I guess old Russty does not read his other Google reviews...Original review:I hate leaving bad reviews on local company's but at this point I have no choice. Over the last 3 years the customer service has taken a consistent decline. Every time we rent a bounce house it gets delivered dirty & smells putrid of stagnant water (4 years in a row). Two weeks ago my office manager called to rent a bounce house again for our company Easter party. The moment I realized she rented from them again I instructed her to call back and cancel because of the past bad experiences. She canceled 30 mins after booking the rental. When canceling the rental they explained that the money ($670) can not be refunded & must be used for a store credit. We tried to fight the issues with to resolve.Fast forward to today.I need a chainsaw so I figured with my $670 store credit I would use that to purchase a new one. NOPE, apparently that $670 can only be used for RENTLAS now. Again I tried to escalate the issue with no resolve. So, now that I'm stuck using this money for rentals only I try to RENT a chainsaw.Chainsaw #1:Drive 15 mins home for the chainsaws throttle to stick in high when you let off the trigger as well of the chain break not engaging, making it unsafe to use. I then drive back to the rental place.Chainsaw #2:Drive 15 mins again with another chainsaw. The moment I try to use it the chain pops off. Upon further inspection I see its missing one of the two bolts that secure the chain mechanism to the head of the chainsaw.So I gave up, requested all my $ be refunded back to the store credit I have & left.Now I'm left with a $670 store credit with a company that clearly has a uninvolved owner, no oversite, poorly trained managers who don't keep there staff trained or hold anyone accountable. This place is a product of mismanagement and that starts from the top. Whoever the owner is, you need to do better. You need to invest in your employees, train them more and create systems that will allow your business to perform better.
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April 2024 by Hailey Seward
Geri and Greg have always been amazing help! Never disappointed when I come in!
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April 2024 by Mollie Toth
Great service, workers are always willing to help answer questions!
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April 2024 by Juls Collier
Excellent customer service with a knowledgeable team!
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April 2024 by Jason Benavides
I get all my Stihl products from Waters and the customer service is top notch! I have got chainsaws serviced there and the staff knows what they are doing, so I like keeping my business with Waters for most of landscaping needs. The company I work with also has rented equipment like stump grinders and theGuys helped explain the ins and outs of the equipment before it even left the yard. Good staff and good products.
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April 2024 by Lindsey Labit
Waters makes you feel like family.
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April 2024 by Elizabeth Jackson
Can always find what I need. If I can’t then Geri helps me out :)
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April 2024 by Kasie Janelle
Very clean store, store manager and employees are very helpful. I can find what I need while shopping here.
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April 2024 by Amber M
Geri is the coolest. Geri knows what chain to put on her chainsaw.
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December 2023 by Laurie Zumwalt
The staff was very helpful and friendly. They have everything that you need. Clean facility.
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September 2023 by Thomas Davis
Staff member harassed and yield at 38 year old my daughter and 15 month old granddaughter when trying to return trailer. Stay away from these insulting folks for your health and safety.
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July 2023 by Evan Craig
Fixed mower under warranty. Didnt even buy it feom them but they are cub cadet dealer and saved me over 900 bucks. Lots of knowledgeable staff and a young man named Jackson found something noonelse could.Thanks
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June 2023 by Kane Davis
In spite of a unique situation resulting from an online purchase, Geri and the staff at Waters Hardware worked tirelessly to provide me with a satisfactory resolution to my dilemma. Geri in particular went above and beyond to communicate to me directly what the nature of the issue was and what she was doing to resolve it. Thank you Geri, and thank you Waters Hardware!! :)
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April 2023 by Ron collins
Do not rent from this store. We tried renting a wood chipper and they told us to come back after 2 hours or we'd be charged an extra day only to find out the wood chipper was in repair. Never going there again.
