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March 2024 by Jordan B.
My wife and I were just "looking" for a mattress for our youngest. TB, the sales managers gave a great price on a mattress, and we ended up buying it right then and there. We will for sure be back for a mattress in the future.
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January 2024 by Kirsten Capizzi
Amazing experience at the mattress hub in Manhattan. Tia Bone was very friendly and welcoming as soon as we walked in. She gave us different options for the beds we were looking to purchase. She had answers to all of our questions and wanted to make sure we understood everything. She was super friendly to my kiddo which is a plus. I would recommend anyone looking for a comfortable quality mattress to come to mattress hub! Great experience all around
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January 2024 by Sara Weckhorst
I am writing this review only because they asked me for a review when I checked out:I was in a super hurry, had my kids with me, knew exactly what I was there to buy (pillow, called ahead to make sure they have it), I bought Purple pillow and Purple sheets, spent around $450. It was a bit frustrating to have to provide literally all my information; name, address, phone number etc. just to complete a transaction with them. I didn’t decline to though, so maybe that’s an option. I felt like the transaction should have taken 5 minutes or less but ended up closer to 15 by time I had provided all my info. At the time I checked out, I asked the rep what would happen if I decided I didn’t like them, and he said he didn’t suspect they could return used products as they wouldn’t be able to resell them. Fair. No other info given about return policy at this time.Less than 24 hours later, items are still 100% brand new, still in the trunk of my car, I decide maybe I don’t need the sheets. Call to see what the return story is. Rep (same guy from yesterday) doesn’t know, I can hear him call the manager and can also hear her tell him that they would only offer an item exchange (regardless of price) even on a BRAND NEW item. Seems kind of wild. Talk to Purple brand, they also are shocked to hear this, as they have pretty generous return policies if you buy their items directly from them. Mattress Hub website seems to confirm this no return policy however. I reach out to customer service and they say the manager will get in touch with me.She does, very promptly, very friendly. By that time I have decided to keep the sheets (they rock). The world will never know if she would have offered me a refund on my *brand new* product purchased less than 24 hours ago from the time I reached out.The archaic no return policy on brand new items should be made 1,000,000 percent clear. I mean there should be signs on the walls and it should be highlighted on whatever paperwork they have you sign. If you are going to take up my time soliciting my personal information at check out, you need to also take the time to go over that. To think I even asked a question specifically about returns, and was not explicitly told that all items, new or used, could not be refunded as part of the answer I was given is a definite problem.The rep was nice and I liked him. He said he was new, and he very clearly is new. Based on a few questions he wasn’t able to answer or give me any info about, I feel like he’s too new to be working by himself.Not his fault. Really nice guy and ran out to my car to bring me something I left behind.Based on this experience I will definitely just look to purchase these types of items directly from the company (ex. Purple)‘s website in the future as their return policies/like it or your money back type policies are much much more customer friendly. It’s giving a bit “broke” to think they were so desperate for my $250 on a product that they easily could have reshelved in 30 seconds and sold to someone else that they would rather lose me as customer over their return policy. Again maybe they would have offered to though if I hadn’t changed my mind, but that call was only made because I contacted customer service. Just calling the store and asking about refunds, I was only given “exchange for other sheets even if they are cheaper than the ones you bought we won’t refund the cost difference” as an option.Writing this review from my amazingly comfortable Purple sheets that I will be buying directly from the Purple website in the future.
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December 2023 by Miah Howe
Tia (Sales Manager) was amazing there. I came in two different days to try finding the right mattress for me. First day, she helped me around the floor to try what she had, then I went online to see what I didn’t have time to get through on the sales floor, then I met her the next day and bought what is hopefully going to be the best mattress I’ve ever had. Mattress hub has AMAZING warranty and comfort guarantees, etc. They have great people skills, and most of all, I feel like my sales rep is really on my team. She was willing to work with me to find what worked best financially for me. Best mattress buying experience I’ve ever had.
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December 2023 by Nicole Rule-Davis
Tia Bone was a fantastic help. She was very knowledgeable and really worked with us understanding all the concepts of every bed option there was. Would 100% recommend The Mattress Hub and Tia!
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December 2023 by Samantha Duncan
Tia was wonderful! She was able to work with our family’s budget to get us the best deal possible. We will definitely be back again!
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November 2023 by Tracy Schmitz
Wayde was a really big help in selecting a mattress. Patient and very knowledgeable about what they offer. Their service and warranty tells me they stand behind what they sell. My mattress arrived in 3 days! Very confident in my purchase. Highly recommend!
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November 2023 by Josie catour
Tia is absolutely incredible!!! She went above and beyond to help me and my husband find the right mattress at the right price!!! We struggle with back and neck issues and she took into consideration our separate needs and we are very pleased! Thank you again for everything Tia! You have our business and we will recommend you to anyone else!!!!
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October 2023 by Ashley Estes
Wade was incredibly helpful and knowledgeable on the experience. Great to be able to support a more local type business.
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October 2023 by Lamborghini250 Pieper
The lady who helped me was very nice. First of all she was super patient and was able to answer all my questions throughly. Second she gave me a great deal on my mattress frame. Third she took time out of her day to deliver my actual bed to my apartment. So if I could I give her service a 15 stars out of 5. Will definitely come back her in the future and I highly recommend.
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October 2023 by Molly Pieper
A gigantic THANK YOU to Tia at The Mattress Hub, Manhattan, KS for helping my son at Kansas State find a mattress and bed frame!! He had to make a last minute apartment switch and get a bed quickly. She was so kind and went above and beyond to make sure he bought a good mattress and bed frame at an affordable price as well as helping him get it to his apt. Tia, you were a true lifesaver, and we truly cannot thank you enough!! Thank you for being so thoughtful to our Wildcats, Mattress Hub!!!!!
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September 2023 by Ada Whitten
Tia was amazing!! She listened to my needs and situation and found the perfect solutions. She was personable, understanding, compassionate, and very professional. I felt like I had spent time with a friend.
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August 2023 by Imogene Dycus
Tia Bone was polite, courteous, friendly, and professional. She took the time to answer our questions and explain the product to us. The store was very clean and neat. We will recommend your store to friends and family. Thanks for your service. Michael and Imogene Dycus
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August 2023 by ali boykin
Tia Bone helped us out tremendously and went out of her way to help us get our new purple mattress at a discount. Her customer service was outstanding!
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August 2023 by Tosha Sampson-Choma
I recently had to purchase a mattress and I had a great experience at the Mattress Hub! I had visited four different mattress stores, and found exactly what I needed at the right price at the mattress hub. The salesman, Frank, was helpful, but not overbearing. He provided a great deal of information and encouraged me to try out multiple levels of firmness before making my decision. I appreciate the personalized service I received while there.
