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January 2024 by Mike Bilynsky
Sunday January 21 1200. Asked for specific clamp. Staff one female and one male stare blankly. Spending 90 seconds on a computer search would gave greatly augmented customer "service" what a joke.
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August 2023 by Jayson Bouchard
Good people didn't have a receipt guy remembered the transaction and merited the exchange still
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May 2023 by Jason J.
While on a car rally in central Kansas I had an impact on my core support which tore my radiator open. I was able to source the radiator from Catlett and made arrangements to pick up. I had another driver take me the 45 miles to get it. (And I was happy just to have found one). I impulse threw in a tire inflator that was displayed at the counter. No price was displayed and I did not immediately itemize my receipt due to the pressure of having to repair my vehicle. When I returned home I happened to look at the receipt and saw that I was charged 54.67 for a grease coupler. I had thought it was a simple misidentification and called to clarify my actual purchase and get a charge back. The manager Bob went through the trouble of going back and viewing security footage of me purchasing, which I never disputed, and telling me the solution was for me to return it to the store. I live 1769 miles away. An air chuck for 54.67? They thankfully had given me a wholesale discount because the grease coupler was 69.99 retail but to not be given any sort of explanation or justification seems crazy to me. If it's really that expensive and the description is just entered wrong into the computer, then fine, but I was criticized by Bob for not analyzing my receipt at the time of purchase. It's hard to believe that this air chuck is actually that expensive and Bob claimed he had no way to scan and actually justify the cost because he had no others in stock . Ya gotta know that was a lie. There's always a way for a retailer to establish a cost.
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May 2022 by Lois Roggenkamp
Staff is more than willing to find whatever you are needing! Very attentive to customers making sure they are being waited on!
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May 2022 by Robert Reich
Knowledgeable and helpful staff.
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December 2021 by Chris
Excellent customer service
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September 2021 by LocoReaper Halfbred
People were good
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June 2021 by Shiree Kurz
Had everything I needed
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April 2021 by allen massey
Very good service
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January 2021 by V Bwell
Having been a fan of Napa franchises for years and usually trying to use them over larger corporate franchises such as O'Reilly or Advanced auto parts. I cannot recommend this one. I have spent literally thousands of dollars at various locations across the country, even becoming particularly good friends with a family owned one in Missouri. The three times I have been into this one in person, employees are not overly friendly, which is fine, but seem genuinely dissatisfied even checking you out. I inquired about using my rewards account and was met with an enthusiastic not with military accounts reply. Yes I may have stopped on my way home in uniform, definitely didn't ask for a discount, definitely didn't receive one- didn't want one either. Just wanted to link my purchase to my rewards account. That's fine, I'll take my business else where. Shame, this is one of the few locations in Manhattan with a decent selection of products not found locally in stock.
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September 2020 by Jay Brown
Really miss Paul working there also knew what I needed!!
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December 2019 by Aidan Morin
Great people here, always very helpful. I use this NAPA for all of my business needs and would recommend them any day.
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November 2019 by Jeff Richardson
Great place, great staff
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September 2019 by Kori Douglas
Friendly and helpful
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September 2019 by Jesse Pickerill
I stopped at the competitor next door and the staff there sent me to NAPA... glad they did. Found what I was looking for and more. It's hard to find Semi parts in Manhattan. This place has the best selection.
